Course not currently available
Developing Customer Service Strategy
Short course
Online
Description
-
Type
Short course
-
Level
Beginner
-
Methodology
Online
-
Class hours
10h
-
Duration
Flexible
To offer the most outstanding customer experience is to pave the way for limitless success. The extent to which any given business is able to meet and exceed customer expectations will determine its position in the relevant market. Nevertheless, superior customer service isn’t something that happens by chance or without extensive planning. It all begins with the development of an effective and workable customer service strategy. A long-term plan which focuses on the wants, needs and expectations of a specific target audience. Building and maintaining a loyal customer base is about offering something your clients cannot receive elsewhere. A strong customer service strategy is a little like a blueprint for the ongoing success and prosperity of your business.
This advanced tutorial has been designed for business owners, managers and anyone working in a customer service setting. Learn how to develop your brand’s customer service mission and vision, in order to map out the ideal strategy for your business. Explore the value of establishing a customer-focused culture, along with the important role each and every member of the workforce plays in delivering a flawless customer experience
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
After the completion of this course learners will be able to:
Describe about Mission and Vision in context of customer service strategy.
Identify the areas that need to be focused for customer services strategy
Customers support staff
Any customer care workers pursuing CPD
Business owners, managers and supervisors
Team leaders and supervisors.
Telesales workers and operators
Candidates seeking to expand their career opportunities
No prior knowledge is required to take this course.
Reviews
Subjects
- Customer Service
- Materials
- Strategy Development
- Developing Customer Service Strategy
- Developing Customer Service
- Customer Service Strategy
- Developing Customer Services
- Developing Customers Service
- Developing Customers Services Strategy
- Developing Customer Service Strategies
Teachers and trainers (1)
Cpd Tutor
Tutor
Course programme
Topics:
- Involvement of the Top Management
- Mission and Vision
- Objectives
- Strategy
- Establishing Customer-Focused Culture
Course Benefits:
- Full Tutor Support
- Self paced, no fixed schedules
- Available to students anywhere in the world
- 24/7 Access to the LMS ( Learning Management System )
- Easy to understand quality e-learning study materials
- The benefit of applying for NUS extra Discount Card.
Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
- Online course materials
- Question papers
- Additional Supporting Material
- Useful Links
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.
Developing Customer Service Strategy