Diploma in Customer Services Level 2

This qualification aims to provide you with the skills and knowledge required to successfully work in a customer service role by developing your skills in communication, resolving queries and by meeting customers’ needs. The objectives of this qualification are to help you to develop customer service skills that can be relied upon by employers in a range of industries and provide you with the skills and knowledge needed to communicate effectively with customers and provide effective customer service. To achieve this qualification you will complete a range of optional units and the following mandatory units: • Deliver customer service • Understand customers • Principles of customer service • Understand employer organisations • Manage personal performance and development • Resolve administration problems

Ideal If

You want a good, solid foundation in dealing with a wide variety of people in different environments. It can also be used as a stepping stone for further qualifications or to demonstrate your employability skills to an employer.