DISTANCE LEARNING - CERTIFICATE IN PRINCIPLES OF CUSTOMER SERVICE LEVEL 2Level 2 Part Time

The programme covers many issues, including the legislation, policies and procedures followed in providing customer care, learning from feedback and promoting products and services.

This workbook introduces you to procedures, practices and legislation as well as how to identify your needs and the support required in order to progress within a customer service role. When you have completed this workbook you should know and understand:

This workbook helps you to identify and satisfy customer needs. When you have completed this workbook you should know and understand:

This workbook ensures that you have the necessary knowledge to deal with a variety of customers in different situations. It also ensures that you have necessary knowledge of information security and of evaluation of customer service. When you have completed this workbook you should know and understand:

As you work through the learning materials you will have the support of a knowledgeable assessor/tutor who will give you support, advice and guidance on the course content as well as providing robust feedback on the work you complete. Upon successful completion of the course you will be awarded the NCFE Level 2 Certificate in Customer Service Knowledge.

Due to the availability of government funding, this qualification is usually available at no cost. Funded places are limited and subject to availability so please book early to secure your place on this course. Funding is subject to learners meeting set eligibility criteria; this will be provided prior to the start of any course. A fee may be charged for candidates who withdraw from the course.

If you would like to discuss any of our services in more detail, please contact us on healthandsocialcare@iwcollege.ac.uk or call 01983 550784.