EDI Level 2 Certificate in Office Skills
Vocational qualification
Distance
Description
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Type
Vocational qualification
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Methodology
Distance Learning
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Class hours
80h
Reviews
Course programme
Course Details
How does working as a senior office administrator earning up to £18,000 per year sound to you? Well our Certificate in Executive Office Skills course can train you to step into roles such as that. By the end of the course you will be equipped to handle the business demands and challenges thrown at you from day to day. The duties of office administrators can be extremely varied with duties such as recruiting staff, training staff, handling unhappy customers, health and safety and day to day personal concerns.
Whilst it is a challenging and testing role, it also has many rewards. Once you have studied the Certificate in Office Skills course you will be able to handle anything thrown at you.
Potential employers sit up and take notice of people with EDI accredited qualifications and gaining the EDI Level 2 certificate in Office Skills will add invaluable weight to any CV.
Why do a Certificate in Business Management?
Gain the knowledge to be an effective office administrator
Gain an EDI Certificate in Executive Office Skills Level 2
All your course materials are provided
You can learn whilst still working
Unlimited access to an online learning community
No previous experience is required
Course materials written by industry experts
A dedicated personal tutor at all times
Qualifications
You will be awarded the EDI Level 2 Certificate in Executive Office Skills upon completion of the course. The EDI certificate is awarded when the student successfully completes the set assignments. There is no exam to sit.
EDI are a leading awarding organisation in the UK vocational sector. Being awarded the EDI Certificate in Business Management will boost your CV and job prospects with potential employers. Not only will it demonstrate you have the necessary skills to undertake Business Management, it also shows you are committed to your own self development.
All EDI qualifications acknowledge the ability to acquire a sound knowledge and understanding of a given subject whilst being able to carry out tasks under guidance.
Students are advised to check that the study path that they are following and the course they have chosen is going to lead to the correct qualification for the occupation they intend to use it in. Should you have any doubts you can get the relevant advice from local authorities and sector skills councils.
Study Plan
Unit 1: Office management in Customer Services
Face-to-Face Contact
Dealing with Awkward Customers
Where are You?
Dealing with Complaints
Complaints Policy
Dos and Don'ts of Complaint Handling
Is the Customer Always Right?
Dangerous Contact
Person-to-Person Contact
Unit 2: Office management - Personnel Administration
The Work cycle
Recruitment
Interviewing
Contract of employment
Personnel file
Data protection
Job description
Health and safety
Staff security
Unit 3: Office management - Project Management
Defining a Project
Work Breakdown
Structure
Choosing your Team
Recording the Information
Who Does What?
Gant Chart
Unit 4: Office management - Communications
Body Language
Appearance
Language
Listening Skill
Letter Writing
Using the Telephone
Getting the Message
Unit 5: Office management - Training Administration
The Training Cycle
Who Benefits from Training?
Planning Training
Preparing Course Materials
Training Methods
Training Environment
Equipment
Visual Aids
Evaluation
Study Details
The Office Skills course is divided into 5 units and is structured in a way that allows you to learn at a pace comfortable to you. Each subsequent unit will build on the knowledge gained in previous units so your learning is ordered in a logical manner.
At the end of each unit you will be required to complete an assignment for submission to your course tutor. You tutor will then assess your progress and provide the relevant feedback. Your assignments will be used to grade the overall course mark.
We anticipate that it will take you approximately 80 hours to complete the course.
EDI Level 2 Certificate in Office Skills