EDI NVQ Level 2 in Customer Service

EDI NVQ Level 2 in Customer Service
Study Level
NVQ Level 2

Course Content
7 units in total

Mandatory Units
Prepare yourself to deliver good customer service
Provide customer service within the rules

Select at least 1 from:
Give customers a positive impression of yourself and your organisation
Promote additional services or products to customers
Process customer service information
Live up to the customer service promise
Make customer service personal
Go the extra mile in customer service
Deal with customers in writing or using ICT
Deal with customers face to face
Deal with customers by telephone

Select at least 1 from:
Deliver reliable customer service
Deliver customer service on your customers premises
Recognise diversity when delivering customer service

Select at least 1 from:
Recognise and deal with customer queries, requests and problems
Resolve customer service problems

Select at least 1 from:
Develop customer relationships
Support customer service improvements
Develop personal performance through delivering customer service
Why Tynemet
Here at Tyne Metropolitan College our mission is to instill and nurture a passion for learning in our college community and to grow in all we do.
We will be open to all. We will engage with, and be responsible to the needs of individual learners, employers and the local community. Learners will be at the heart of everything we do and your success will be our priority.
Course Code
1L0586