EDI NVQ Level 3 in Customer Service

EDI NVQ Level 3 in Customer Service
Study Level
NVQ Level 3

Course Content
8 units in total

Mandatory Units
Understand customer service to improve service delivery
Know the rules to follow when developing customer service

Select at least 1 from:
Make customer service personal
Go the extra mile in customer service
Deal with customers in writing or using ICT
Use customer service as a competitive tool
Organise the promotion of services or products to customers

Select at least 1 from:
Deliver customer service on your customers premises
Recognise diversity when delivering customer service
Deliver customer service using service partnerships
Organise the delivery of reliable customer service
Improve the customer relationship

Select at least 1 from:
Monitor and solve customer service problems
Apply risk assessment to customer service
Process customer service complaints

Select at least 1 from:
Work with others to improve customer service
Promote continuous improvement in customer service
Develop your own and others customer service skills
Lead a team to improve customer service
Gather, analyse and interpret customer feedback
Why Tynemet
.Here at Tyne Metropolitan College our mission is to instill and nurture a passion for learning in our college community and to grow in all we do.
We will be open to all. We will engage with, and be responsible to the needs of individual learners, employers and the local community. Learners will be at the heart of everything we do and your success will be our priority.
Interesting Facts
This NVQ affords candidates national recognition for their current work roles and experience to date.

Course Code
1L0584