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Education + Training Skills courses
- Short course
- Exeter
- 1 Day
...including people that have little or no experience of creating presentations. This course is aimed at anyone who makes presentations, including people...
- Short course
- Exeter
- 1 Day
...OBJECTIVE: By the end of the session, delegates will have:-*Described good or bad experiences they have had as customers and how they felt about these*Recognised...
- Short course
- Exeter
- 1 Day
...or promoted team leaders, supervisors and managers. Team Working Certificate Description: This course is designed to help participants examine the different...
- Short course
- Exeter
- 1 Day
...Anyone who has to deal with problem solving in their job role. Problem Solving Certificate Description: Once students have completed this programme...
- Short course
- Exeter
- 1 Day
...listening and effective questionning.*Use knowledge, judgement, focus and communication skills to match the customer's needs and deliver outstanding service...
- Short course
- Exeter
- 1 Day
...The audience for this course is supervisiors, managers and team leaders or anyone who has to run a meeting. The audience for this course is supervisiors...
- Short course
- Exeter
- 1 Day
...Suitable for: No requirements. This course is aimed at those who have others reporting to them or who regularly communicate with external clients. No requirements...
- Short course
- Exeter
- 1 Day
...their own responses to keep interactions adult and productive.*Manage an angry customer. Suitable for: The audience for this course is anyone who deals...
- Short course
- Exeter
- 1 Day
...Communication * Learning how to recognise the different types of customer*Dealing with difficult situations or awkward customers* Developing a personal Action...
- Short course
- Exeter
- 1 Day
...Practical work: Preparation, one to one, and group session. Suitable for: This course is suitable for team leaders, supervisors and managers...
- Short course
- Exeter
- 1 Day
...achieve better influencing and negotiating skills *Practising the skills learnt *Preparing a personal action plan. Suitable for: This course is an introduction...
- Short course
- Exeter
- 1 Day
...covers the knowledge requirements for NVQ Management Level 3, Element C1.2 Manage your time to meet your objectives. OBJECTIVE: By the end of the session...
- Short course
- Exeter
- 1 Day
...providing a foundation for leading an effective team. Team Leadership Skills Certificate Description: Purpose :First steps in organising and directing...
- Short course
- Exeter
- 1 Day
...*Specify different types of interview and the situations in which they can be used *Demonstrate the use of open and closed questions *Structure an interview...
- Short course
- Exeter
- 1 Day
...Stress Management Certificate Description: This course aims to highlight the causes and symptoms of stress and to teach the participants simple techniques to reducing stress...
- Short course
- Exeter
- 1 Day
...managers who have to make strategic decisions for their business, and managers and team leaders who wish to understand more about how organisations make choices about strategy...
- Short course
- Exeter
- 1 Day
...thinking about the setting too. Suitable for: This course is suitable for candidates who are new to recruitment and selection and want a broad overview of the processes involved... Learn about: Recruitment and Selection...
- Short course
- Exeter
- 1 Day
...and set expectations for an employee.*Give and receive constructive feedback, and approach problem solving positively.*Choose options for improving performance...
- Short course
- Exeter
- 1 Day
...It is equally suitable for those new to appraising others and those who wish to brush up their current skills. Performance Appraisal Training Certificate Description...
- Short course
- Exeter
- 1 Day
...SMART objectives*Identify appropriate strategies for developing an effective team. Suitable for: This training programme is aimed at those who are...