Effective Customer Care (Level 2 Certificate) - A Home Study, Distance Learning Course

Effective Customer Care Certificate (Level 2)

The Level 2 in Effective Customer Care course is divided into eight comprehensive modules:

Module 1: Recognising Customers
Module 2: The Importance of Exceptional Customer Care
Module 3: Customer Care and Service Principles
Module 4: Providing Information, Advice, Products and Services to Customers
Module 5: Responding to Special Requests
Module 6: Customer Service and Legislation
Module 7: Dealing with Customer Complaints
Module 8: Helping Customers with Particular Needs

The certificate is gained by successfully completing a series of assessments together with an end of course multi-choice questionnaire.

When you have completed the programme, your tutor needs to verify that you have worked through all parts of any Workbooks, Activities and Exercises successfully.

Upon verification of the activities, exercises and assignments, a nationally recognised certificate will be awarded by ABC Awards as confirmation that your written work has met all of the learning outcomes and assessment criteria for the programme.

Our aim is to provide you with the best deal available, therefore any registration fee, certification fee and full tutor support is included in the course price for you. The enrolment fee for the Effective Customer Care home study course is £373.75, though for a limited time we are offering you the opportunity to pay only £299 which is a 20% discount if you enrol online and pay in full.

You can also opt for our Easy Payment Plan and enrol online today by paying a deposit of £74.75 and then 4 equal payments of £74.75 per month. The first instalment is paid about a month after you receive your course.