Effective Customer Care Level 2

If you want to develop your knowledge of Effective Customer Care so that you can embark on a rewarding career or you are already working in a related field and want to improve your career prospects, then this is the course for you.

The Distance Learning Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role. The aim of the course is to give people, at all levels, the essential knowledge needed to offer the best professional approach available to customer service. It will highlight the key areas that can improve the services you offer and show how these can be of benefit to your business.

The Effective Customer Care course covers recognising customers, the importance of exceptional customer care, customer care and service principles, providing information, advice, products and services to customers, responding to special requests, customer service and legislation, dealing with customer complaints and helping customers with particular needs.