Effective Interpersonal Skills
Course
In London
Description
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Type
Course
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Location
London
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Duration
2 Days
Your interpersonal skills affect every aspect of your working life. Beyond your technical or professional ability, your success depends directly on the impact you make on others. This interpersonal skills training is an opportunity to galvanise your relationships at work. Suitable for: Effective Interpersonal Skills is designed for anyone who needs to build or optimise working relationships and expand their network of contacts and clients.
Facilities
Location
Start date
Start date
Reviews
Teachers and trainers (1)
Joy Gleeson
Chartered FCIPD, FRS
JSB trainer/consultant who has worked in the field of training and development for 15 years, has a background in the psychology of adult learning and is qualified in the use of the Myers Briggs Type Indicator. An experienced executive coach, Joy draws on a range of psychological tools in addition to
Course programme
09:15 - Registration and coffee
09:30 - Welcome, introduction and outline of objectives
10:00 - Developing self-awareness of your impact on others - thorough review of your interpersonal style and approach
· Learn how to identify your blind spots
· Getting feedback from others
· How do you want to be perceived?
10:30 - Interactive exercise: finding your route to better interpersonal performance - ways of embedding new skills and competencies so that they become 'second nature'
11:00 - Coffee
11:15 - Essential techniques for building rapport with colleagues inside and outside your organisation
· Rapport skills - building relationships
· How to develop effective relationships at work
· Demonstrating authenticity, integrity and consistency in your behaviour
12:30 - Lunch
13:30 - Assessing your impact on others
· Using your interpersonal skills to motivate and encourage performance in others
· Non-verbal communication
· Evaluating and developing your core communication habits - focusing on strengths and ironing out inconsistencies and weaknesses
· Perception: do you see yourself as others see you?
· Practical relationship building skills
14:30 - Tea
14:45 - Building a flexible range of skills for dealing with all types of interpersonal interactions at work
· Understanding and improving your ability to listen
· Questioning, relating and responding to others appropriately
· Understanding the principles of assertive communication
16:30 - Evaluation and review of day one and objective setting for day two
Day Two
09:15 - Registration and coffee
09:30 - Review of day one and objective setting for day two
· Developing emotional intelligence and applying latest techniques to analysing problem relationships
· Practical application of techniques to current experience
10:30 - Coffee
10:45 - Understanding how misunderstandings arise, and how to fix them
· The power of perception
· Self awareness tools/skills
· Using your interpersonal ability to influence people and decisions
· Learning key conflict-handling styles
· Examining conflict depending on circumstances and desired outcome
· Long and shorter term strategies for influencing key relationships
11:30 - Interactive exercise: how to handle difficult and challenging interactions confidently and professionally
12:30 - Lunch
13:30 - Selecting and timing interactions to achieve maximum positive impact
· Giving and receiving honest and constructive feedback
· Developing your influencing skills for maximum effect
14:30 - Transactional Analysis: examining a tool for analysing,understanding and improving interactions with key colleagues.
15:15 - Tea
15:30 - Practising your interpersonal skills
Participants will have the opportunity to consolidate learning and apply techniques to real life situations. Small group coaching to build strategies and resources to support genuine and sustainable change and development.
16:00 - Planning for success
· Action planning to ensure successful behaviour change and measurable results
16:30 - Evaluation and review
Effective Interpersonal Skills