GBS Corporate Training UK courses

...Be able to overcome pitfalls in appraisals Be able to set motivational development plans A personal action... Learn about: Motivational objectives, SMART Objectives, Interpersonal Communication...

...to customers and colleagues using the written word. Objectives Write a business letter, a circular, and an email message, each of which fully satisfies a writing quality check... Learn about: Report Writing, Business Writing, Quality Training...

...understand what others are actually saying · Develop a straightforward assertive communication style which 'gets things done' without causing conflict... Learn about: Listening Skills, Understanding behaviour and motivators, Interpersonal Communication...

...straightforward avoiding aggression and conflict. Personality Projection: using personal strengths making an impression body language avoiding bad habits... Learn about: Assertiveness Training, Public Speaking, Interpersonal Communication...

...to yourself moving from 'can't do' to 'can do' to 'I've done it'. Gaining Support: how to ask for help whilst maintaining self-esteem developing a positive and assertive attitude... Learn about: Confidence Training, Presentation techniques, Assertiveness Training...

...colleagues or managers. Objectives Examine strategies for achieving results through others using the skills of influence and persuasion. Practise and develop... Learn about: Negotiation Skills, Persuasion Skills, Situational Leadership...

...Active Listening: reflective listening - rephrasing pertinent points and returning them to the speaker using reflective listening in conjunction with passive... Learn about: Listening Skills, Communication Training, Active Directory...

...the integration of T& D into operational thinking intellectual capital learning organisations. Contributing to Business Success: identifying appropriate... Learn about: Training and development, Quality Training, Training effectiveness...

...Make a considered assessment. Recognise the employee's rights in grievance issues. Suitable for: Managers, team leaders and supervisors who have to...

...Demonstrate the skills of chairing a meeting effectively. Make a constructive contribution at meetings. Handling problem solving and decision making...

...the 'Star', the 'Average', the 'Peaked' and the 'Poor' in addition, managing the performance of those who think they are brilliant but who actually are mediocre!...

...Accounts staff and others who have the responsibility for debt collection by telephone. Objectives To define different types of debtor and to choose the right approach...

...Levels of Control: the case for tight control by the facilitator the case for allowing the group to freewheel ground rules. Achieving Results...

...a broad definition the key factors. Business Plans: purpose and benefits defining the content. Planning the Future: developing strategies long and short-term...

...Intermediate and Practitioner examinations in managing Successful Programmes. Delegates will gain a thorough appreciation of the characteristics of programmes...

...Plan and facilitate participative training sessions. Brief and debrief activities to ensure their successful execution and conclusion. Provide interactive feedback...

...staff who are required to represent their organisation. Objectives To project the right impression. Improve customer satisfaction. Enhance the company's...

...difficult situations knowing when and how to break the rules whilst protecting the interest of the business exceeding customer expectations...

...Product Objectives: profitability, sales volume, market share planning for profitable growth. Marketing in Focus: the role of marketing the scope of marketing...

...approach and style and impact Develop a personal action... Learn about: Strategy Development, Style and impact, 6 Point plan...