GBS Corporate Training UK courses

...Be able to overcome pitfalls in appraisals Be able to set motivational development plans A personal action... Learn about: Appraisal Skills, SMART Objectives, Motivational objectives...

...Write a business letter, a circular, and an email message, each of which fully satisfies a writing quality check. Be confident in choosing an appropriate... Learn about: Quality Training, Report Writing, Business Writing...

...Effective Interaction: personal authority building relationships building trust implementing the skills of personal interaction. Listening Skills... Learn about: Conflict Resolution, Understanding behaviour and motivators, Conflict Management...

...Handling the Audience: developing an empathy planning for participation dealing with questions handling objections handling individuals with care how and when to close... Learn about: Presentation Skills, Voice Projection, Public Speaking...

...To build self-confidence and self-esteem. Recognise own strengths. Understand and overcome personal doubts and fears. Enhance personal performance... Learn about: Assertiveness Training, Confidence Training, Presentation techniques...

...the influence process. Interpersonal Techniques: selecting appropriate techniques to cope with situations ranging from selling ideas to managing conflict... Learn about: Negotiation techniques, Thought Leadership, Situational Leadership...

...Objectives To analyse and increase understanding of the techniques of effective listening. Discuss the skills of communication and focus on the art of active listening... Learn about: Listening Skills, Social Skills, Skills Communication...

...and development activities. Ensuring Quality of the T& D Function: the goals of quality assurance the levels at which quality is assured and the stakeholders... Learn about: Learning and Development, Management training, Training and development...

...with issues of discipline and grievance. Delegates will learn how to handle these difficult situations face-to-face and gain an understanding of the legal...

...Meeting Logistics: creating the right environment, meeting room preparation equipment and facilities visual aids. Meeting Participation: being persuasive...

...Set SMART objectives. Manage the performance of the 'Star', the 'Average', the 'Peaked' and the 'Poor' employee. Course Content What is Performance Management?...

...To define different types of debtor and to choose the right approach. Plan the call. Make and control the call. Gain proof of payment intentions...

...using observations team dynamics and behaviour stages of team development. Managing Conflict in the Group: healthy confrontation constructive criticism...

...responsibilities cash flow monitoring statistical information dated action plans. Sales and Marketing: expected sales by time period marketing and sales...

...Intermediate and Practitioner examinations in managing Successful Programmes. What Will I Learn? Delegates will gain a thorough appreciation of the characteristics...

...way that works best for them applying flexible learner-centred techniques. Giving Feedback: giving and receiving feedback the importance of positive feedback...

...Dealing with Complaints: the techniques to adopt is there a personal affront? developing rapport taking action turning the complaint into a public relations or sales opportunity...

...difficult situations knowing when and how to break the rules whilst protecting the interest of the business exceeding customer expectations...

...marketing in context. The Tools of Marketing: the marketing mix campaign planning market research the offer. Sales Forecasting: market demand forecasting methods time to market...

...feedback Understand how to receive feedback Learn a 6 point plan for giving feedback Have the opportunity to try the techniques and receive feedback... Learn about: 6 Point plan, Style and impact, Constructive Feedback...