GBS Corporate Training UK courses

...prepare and conduct effective appraisals Set SMART objectives Articulate ways of communicating openly and honestly Be able to deliver difficult messages... Learn about: Performance Management, Learning and Development, SMART Objectives...

...Spelling, Punctuation and Grammar: developing skills and techniques to improve spelling avoiding common pitfalls in punctuation and grammar... Learn about: Business Writing, Quality Training, Report Writing...

...Enhance relationships with others. Understand your interpersonal style and how you are perceived by others. Increase sensitivity to the interpersonal styles of others... Learn about: Conflict Management, Listening Skills, Communication Skills...

...who is in the audience? expectations of the audience. Structuring the Story: developing a theme logical format - a beginning, a middle, an... Learn about: Interpersonal Communication, Voice Projection, Assertiveness Training...

...comfort zones determining what you want to be. Overcoming Dark Clouds: emphasising personal strengths giving yourself credit focusing on things you... Learn about: Presentation techniques, Assertiveness Training, Confidence Training...

...Recognise tactics used by others. Suitable for: Anyone who needs to gain the agreement, commitment and co-operation of others, whether they are staff... Learn about: Thought Leadership, Situational Leadership, Negotiation Skills...

...and discuss their own strengths and weaknesses as listeners. Action Plan: participants plan and discuss what they will do on return to... Learn about: Social Skills, Skills Communication, Active Directory...

...of an effective policy statement. Personal Learning Plans: the essential nature of a staff development plan and the two main conventions scheduling training... Learn about: Learning and Development, Leadership training, Management training...

...policy guidelines legal implications Industrial Tribunals - procedures and format. Action Plan: participants plan and discuss what they will do on return to...

...summarising points of action ways in which decisions will be implemented. Reviewing Success: review and develop meeting process to be used at...

...the 'Average', the 'Peaked' and the 'Poor' Performer. Those who manage the day-to-day performance of staff. The course equips delegates with the skills...

...Weigh up whether you are being manipulated. Maintain good customer relations. Suitable for: Accounts staff and others who have the responsibility for debt collection by telephone...

...Anyone who leads a team and others involved in supporting, guiding and managing discussions to achieve productive outcomes. Objectives Define and understand...

...a broad definition the key factors. Business Plans: purpose and benefits defining the content. Planning the Future: developing strategies long and short-term...

...culture often associated with large scale programmes. Delegates will have the opportunity to practice effective programme management techniques and concepts...

...that effective learning is about much more than giving thorough instruction, however carefully prepared, sequenced, structured and delivered...

...staff who are required to represent their organisation. Objectives To project the right impression. Improve customer satisfaction. Enhance the company's...

...Customer Retention Management: strategic importance tactical considerations dimensions of influence understanding needs needs anticipation needs and expectations...

...Suitable for: Product Managers who are involved in the process of getting the right products to the right customers. Product Managers who are involved...

...and give difficult feedback in a way that feels constructive, and does feel like a gift. It also equips anyone with the tools to know how to handle feedback... Learn about: 6 Point plan, Strategy Development, Style and impact...