Global Management Academy courses

...Organizational Financial Performance Variance Analysis Understanding Key Financial ratios. Understanding Capital Investment Evaluation of Long Term Projects... Learn about: Financial Ratios, Executive Management, Financial Training...

...Experienced Managers and Team Leaders seeking to develop their leadership capabilities. The content of this course includes: Understanding Leadership... Learn about: Leadership Effectiveness, Leadership Communication, Effective Leader...

...program are enrolled with the ILM and on completion of the program, receive certification from the Institute of Leadership and Management. The content... Learn about: Problem Solving, Leadership Styles, Team Development...

...you will have taken on one of the most challenging positions in any profession today. Challenging because of increasing demands for improved levels of service... Learn about: Service Standards, Quality Training, Customer Service Management...

...loyal and more productive. The converse of engagement is low morale, high turnover, low productivity and oftentimes business decline. Employee Engagement... Learn about: Herzberg’s Theory of Motivation, DISC Profiling, Motivational Theory...

...MANAGING ACCOUTBAILITY DEVELOPING YOUR... Learn about: Expectancy Theory, Implementing MBO, Leadership and Empowerment...

...team Introducing Kaizen into your Business Planning an Improvement program Setting up the Improvement Team Monitoring and Evaluating outcomes Evaluating... Learn about: Team Training, Managing Change, Quality Training...

...Organizing Work Unit 6: Assigning Work Unit 7: Delegating Effectively Unit 8: Management Controls Unit 9: Giving Feedback Unit 10: Managing with Authority Unit... Learn about: Line Management, Listening Skills, Decision Making...

...On enquiry, we will forward informaton about this program, and will also send you a link to our E-Learning Portal and a free trial of the courses on this program... Learn about: Problem Solving, Customer Service, ISO 9001...

...Exceeding Customer Expectations Unit 7: Knowing Customer Legal Rights Unit 8: Using Customer Feedback Unit 9: Handling Complaints Unit 10: Wrapping-up COURSE... Learn about: Customer Needs, Service Management, Customer Service...

...AND EQUIPMENT Unit 1: Getting Started Unit 2: Understanding Resources Unit 3: Identifying Resource Requirements Unit 4: Capacity and Resource Planning Unit... Learn about: Business Improvement, Recruitment and Selection, Business and Management...

...PROGRAM CONTENT The courses in this program include: COURSE 1: EFFECTIVE MANAGEMENT Unit 1: Getting Started Unit 2: Understanding Management Theory Unit... Learn about: Effective Delegation, Management Development, Effective Management...

...Wrapping Up COURSE 4: PROMOTING THE BUSINESS Unit 1: Getting Started Unit 2: Understanding Promoting the Business Unit 3: Applying the Marketing Mix Unit... Learn about: Marketing Campaign, Marketing Communications, Marketing Planning...

...Promoting Innovation Unit 5: Understanding Change Unit 6: Understanding Change Management Unit 7: Planning Change Unit 8: Communication and Change Unit... Learn about: Quality Training, Team Training, ISO 9001...

...This program is designed for middle managers and professionaks tasked with promoting and managing innovation in their organizations. On enquiry... Learn about: Risk Analysis, Systems testing, Business Idea...

...MANAGING EMPLOYEE DEVELOPMENT Unit 1: Getting Started Unit 2: The Importance of Employee Development Unit 3: The Manager’s Role in Employee Development Unit... Learn about: Human Resource management, Disciplinary Procedures, Workforce planning...

...Knowing your Organization Unit 5: Understanding the External Environment Unit 6: Understanding Strategic Theory Unit 7: Growth Decision Making... Learn about: Leadership Effectiveness, Performance Leadership, Leadership Styles...

...Getting Started Unit 2: Understanding Business Finances Unit 3: Sources of Business Finance Unit 4: The Manager's Role in Financial Management Unit... Learn about: Team management, Employee Motivation, Performance Management...

...Understanding Political Factors Unit 6: Understanding Economic Factors Unit 7: Understanding Social Factors Unit 8: Understanding Technological Factors Unit... Learn about: Financial Training, Enterprise Risk Management, Business Plan...

...Comprising 5 online courses, the Global CERTIFICATE IN BUSINESS COMMUNICATION SKILLS is designed to help newly appointed and practising first line managers... Learn about: Negotiation Skills, Communication Skills, Presentation Skills...