Global Management Academy courses

...– Managing the Innovation process Locating Opportunities Analyzing opportunities Defining the Change (Innovation requirements) COURSE 3: MANAGING FOR PERFORMANCE... Learn about: Situational Leadership, Capital Investment, Organizational Financial Performance...

...and to communicate effectively as leader. Finally, you will learn how to create an inspiring leadership vision, and how to lead your team ethically and with integrity... Learn about: Effective Leader, Leadership Theory, Leadership Roles...

...CONTROLLING STRESS AT WORK The Biology of Stress Understanding Stress Understanding how stress affects your life. Identify your Work Stress Profile Understanding... Learn about: Team Bonding, Personal Effectiveness, Meeting Management...

...you will have taken on one of the most challenging positions in any profession today. Challenging because of increasing demands for improved levels of service... Learn about: Service Management, Service Operations, Customer satisfaction...

...increase motivation and engagement, and build a highly committed and aligned team. Middle and Senior Managers The content of this course includes... Learn about: High Expectations, Contemporary Motivation Theory, Expectancy Theory...

...if they are deemed to be successful. Therefore, the concept of results has broadened significantly, and there is a clear need for leaders to deliver results... Learn about: Expectancy Theory, Leadership and Empowerment, Implementing MBO...

...Change Management Developing the Change Plan Mobilizing a Change Team Managing Communications Monitoring Progress and Achievements Overcoming Resistance... Learn about: Business Improvement, Improvement Levers, Quality Training...

...Verbal Communication Unit 5: Active Listening Unit 6: Non-Verbal Communication Unit 7: The Art of Persuasion Unit 8: Effective Questioning Unit... Learn about: Time management, Communication Training, Line Management...

...Managing Risk Unit 7: Assigning Work Unit 8: Communicating the Work Plan Unit 9: Monitoring Progress Unit 10: Reviewing your Leadership Effectiveness Unit... Learn about: Customer Needs, Customer Service, Quality Improvement...

...Exceeding Customer Expectations Unit 7: Knowing Customer Legal Rights Unit 8: Using Customer Feedback Unit 9: Handling Complaints Unit 10: Wrapping-up COURSE... Learn about: Customer Service, Customer Care, Customer Relationship Management...

...The Global CERTIFICATE IN BUSINESS MANAGEMENT is an intensive suite of 5 courses, designed to enable new and experienced supervisors and team leaders develop... Learn about: Financial Management, Business Improvement, Business Analysis...

...Managing the Logistics Unit 10: Overcoming Nervousness Unit 11: Wrapping-up COURSE 5: MANAGING CONFLICT Unit 1: Getting Started Unit 2: Understanding conflict Unit... Learn about: Team Training, Management Development, Effective Delegation...

...Getting Started Unit 2: Business Environment Analysis Unit 3: Competitive Forces Analysis Unit 4: Competitor Analysis Unit 5: SWOT ANALYSIS Unit... Learn about: Marketing Strategy, Decision Making, Marketing Management...

...Understanding Kaizen Unit 6: The Toyota Way Unit 7: Lean 5 S and just in Time Unit 8: Lean Tools Unit 9: Planning Lean 6 Sigma Improvement Unit... Learn about: Team Training, ISO 9001, Business Improvement...

...not satisfied, we will refund your fees without question (see terms and conditions). This Global Certificate program comprising 100 hours of online learning... Learn about: Business Idea, Organization Goals, Innovation project management...

...Identifying Learning Needs Unit 5: Understanding Learning Styles Unit 6: Developing Learning Plans Unit 7: Understanding Coaching Unit 8: Coaching Skills Unit... Learn about: Learning Styles, Human Resource management, Disciplinary Procedures...

...Measuring Business Performance Unit 4: The Balanced Scorecard Unit 5: The Balanced Scorecard and Strategy Implementation Unit 6: Business Performance Reporting Unit... Learn about: Leadership Effectiveness, Emotional Intelligence, Performance Leadership...

...Getting Started Unit 2: Understanding Business Finances Unit 3: Sources of Business Finance Unit 4: The Manager's Role in Financial Management Unit... Learn about: Business Finance, Cash Flow, Employee Motivation...

...DEVELOPING A STRATEGIC BUSINESS PLAN Unit 1:Getting Started Unit 2: Business Plan Format Unit 3: Prepration for Planning Unit 4: Business Context Analysis Unit... Learn about: Business Plan, Risk Assessment, Financial Training...

...PROGRAM CONTENT The content of the CERTIFICATE IN BUSINESS COMMUNICATIONS has been carefully chosen to provide a comprehensive and highly practical training... Learn about: Communication Skills, Negotiation Skills, Interpersonal Communication Skills...