Global Management Academy courses

...Balanced Scorecard Managing Accountability Feedback for Performance Learning Management COURSE 4: MANAGING FINANCIAL PERFORMANCE Financial Objectives... Learn about: Executive Management, Servant Leadership, Action-Cantered Leadership...

...and to communicate effectively as leader. Finally, you will learn how to create an inspiring leadership vision, and how to lead your team ethically and with integrity... Learn about: Leadership Communication, Effective Leader, Leadership Theory...

...development Root cause analysis Generating Solutions Effective Decision making Analyzing Solution Options Risk Analysis Planning Solution Implementation COURSE... Learn about: Meeting Management, Leadership Styles, Team Training...

...Fundamentally, all businesses prosper or decline on the quality of the service their provide to their customers. Increasing global competition has... Learn about: Service Operations, Customer Service, Service Standards...

...Employee Engagement is a powerful leadership tool, and one which is becomiing increasingly significant in today's dynamic labor market in which employees have high expectations... Learn about: Contemporary Motivation Theory, Expectancy Theory, Herzberg’s Theory of Motivation...

...if they are deemed to be successful. Therefore, the concept of results has broadened significantly, and there is a clear need for leaders to deliver results... Learn about: Team Training, Measuring Performance, Team Development...

...The 7 Wastes Applying Lean 6 Sigma Gemba and the Improvement Toolkit C OURSE 3: IMPLEMENTING CONTINUOUS IMPROVEMENT Understanding Kaizen Setting up a Kaizen... Learn about: Improvement Levers, Change Team, Business Plan...

...The Global CERTIFICATE IN EFFECTIVE SUPERVISION PROGRAM is designed to assist newly appointed supervisors, or those preparing for management positions... Learn about: Listening Skills, Communication Training, Decision Making...

...Defining the Effective Team Unit 3: Setting-up the Improvement Team Unit 4: Planning with DMAIC Unit 5: Developing the Team Work Plan Unit... Learn about: Customer Service, Problem Solving, Analysis methodologies...

...Managing Service Recovery Unit 8 Complaints Policy and Procedures Unit 9: Wrapping-up COURSE 4: LEADING AND MOTIVATING A SERVICE TEAM Unit... Learn about: Team Training, Customer Care, Customer Needs...

...Roles and Responsibilities Unit 7: Knowing the Stakeholders Unit 8: Knowing the External Environment Unit 9: Conducting a PESTLE Analysis Unit... Learn about: Business Development, Business Continuity, Business and Management...

...6. Our Guarantee: not satisfied, we will refund your fees without question (see terms and conditions). On completion of the courses in this program... Learn about: Organisational Change, Management Development, Team Training...

...Getting Started Unit 2: The Importance of Customer Loyalty Unit 3: The Customer Focused Busienss Unit 4: CRM and Marketing Unit 5: CRM and Sales Unit... Learn about: Decision Making, Relation Management, Marketing Communications...

...Wrapping Up COURSE 4: UNDERSTANDING INNOVATION AND CHANGE Unit 1: Getting Started Unit 2: The Pressure to Innovate Unit 3: Approaches to Innovation Unit... Learn about: Quality Training, ISO 9001, Business Improvement...

...knowledge to drive innovation and manage change programs. 6 REASONS TO ENROL IN THIS PROGRAM NOW! 1. You get a Management Certificate which is recognized worldwide... Learn about: Monitoring Progress, Financial strategy, Risk Analysis...

...Wrapping-up COURSE 2: MANAGING EMPLOYEE PERFORMANCE Unit 1: Getting Started Unit 2: Understanding Performance Management Unit 3: The Manager’s Role Unit... Learn about: Disciplinary Procedures, Counselling Employees, Human Resource management...

...EMOTIONAL INTELLIGENCE FOR LEADERS Unit 1: Getting Started Unit 2: Understanding Leadership Unit 3: The Evolution of Leadership Unit 4: Understanding Emotional... Learn about: Leadership Effectiveness, Transformational Leadership, Leadership Styles...

...LEADERSHIP FOR RESULTS Unit 1: Getting Started Unit 2: Understanding Leadership for Results Unit 3: Management by Objectives Unit 4: Meausring Business Performance Unit... Learn about: Employee Motivation, Team management, Business Finance...

...and introducing best practices in managing the enterprise. Comprising 100 hours of online learning and extensive downloadable learning materials... Learn about: Financial Training, Budgetary management, Balance Sheet...

...Writing Emails Unit 8: Writing Business Letters Unit 10: Wrapping-Up COURSE 4: NEGOTIATING AND NETWORKING The content of this course includes... Learn about: Meeting Management, Communication Training, Interpersonal Communication Skills...