Global Management Academy courses

...– Managing the Innovation process Locating Opportunities Analyzing opportunities Defining the Change (Innovation requirements) COURSE 3: MANAGING FOR PERFORMANCE... Learn about: Leadership Theory, Situational Leadership, Action-Cantered Leadership...

...Experienced Managers and Team Leaders seeking to develop their leadership capabilities. The content of this course includes: Understanding Leadership... Learn about: Emotional Intelligence, Team Training, Effective Leader...

...Stress Working with Powerful people The Power of Positive Thinking Setting up Stress Defenses Using Relaxation Techniques to cope with stress Diet Sleep and Exercise... Learn about: Team Development, Team Bonding, Personal Effectiveness...

...Monitoring Customer Service Unit 6: Using SERVQUAL Unit 7: Measuring Customer Satisfaction Unit 8: Improving Customer Service Quality Unit... Learn about: Customer Service, Service level management, Service Standards...

...Assessing Motivation and Engagement Motivation and Engagement Planning... Learn about: Employee Engagement, DISC Profiling, Motivational Theory...

...expectation that senior managers need to exhibit visible social and community values, behave with integrity and obtain the approval of the wider community... Learn about: Team Development, Leadership Result, Measuring Performance...

...Outcomes and Learning COURSE 4: MANAGING CHANGE Understanding Change and its impact Understanding Change Management, the theory and the practice Understanding... Learn about: Business Improvement, Change Plan, Improvement Levers...

...about this program, and will also send you a link to our E-Learning Portal and a free trial of the courses on this program. PROGRAM CONTENT The courses in this program include... Learn about: Listening Skills, Decision Making, Time management...

...This program is designed for experienced supervisors and managers, tasked managing quality and planing for and improving the quality of business operations... Learn about: ISO 9001, Quality Training, Quality Improvement...

...Comprising 5 Level 3 courses and 100 hours of online learning, this program is the best foundation for a career in service management. 6 REASONS TO ENROL IN THIS PROGRAM... Learn about: Customer Care, Quality Training, Service Management...

...from a dedicated coach throughout the program. 6. Our Guarantee: not satisfied, we will refund your fees without question (see terms and conditions)... Learn about: Financial Management, Business and Administration, Business and Management...

...Setting Objectives for your Team Unit 8: Organizing – Setting up Teams Unit 9: Assigning Work Unit 10: Delegating Effectively Unit 11: Directing (Leadership)... Learn about: Effective Management, Effective Delegation, Organisational Change...

...Know your Products and Services Unit 4: Know your Customers Unit 5: Segmentation Unit 6: Know your Competition Unit 7: Marketing Strategy and your Business Unit... Learn about: Marketing Communications, Marketing Management, Marketing Planning...

...Improving Processes Unit 7: Problem Analysis Tools Unit 8: Causal Analysis Tools Unit 9: Analyzing Possible Solutions Unit 10: Implementing the Solution Unit... Learn about: ISO 9001, Team Training, Business Improvement...

...and managing innovation and change programs in the organization. Comprising 4 courses and 80 hours of learning, this program will give you the skills... Learn about: Monitoring Progress, Business Idea, Innovation project management...

...or preparing for work as an H-R professional. On enquiry, we will forward informaton about this program, and will also send you a link to our E-Learning... Learn about: Workforce planning, Recruitment and Selection, Human Resource management...

...Wrapping-up COURSE 5: LEADING AND IMPLEMENTING BUSINESS STRATEGY Unit 1: Getting Started Unit 2: The Framework for Implementing Strategy Unit... Learn about: Leadership Effectiveness, Situational Leadership, Team Leadership...

...Understanding Organizations Unit 3: Understanding Organization Structures Unit 4: Understanding the External Operating Environment Unit 5: Understanding... Learn about: Performance Management, Employee Motivation, Team management...

...Getting Started Unit 2: Undertanding Organisations Unit 3: Understanding Organisation Structures Unit 4: Understanding the External Operating Environment Unit... Learn about: Business Plan, Business Finance, Enterprise Risk Management...

...Setting the Negotiation Objectives Unit 6: Preparing for Negotiations Unit 7: Opening Positions Unit 8: Bargaining Unit 9: Dealing with Challenges Unit... Learn about: Interpersonal Communication Skills, Communication Skills, Negotiation Skills...