Global Management Academy courses

...and using Transformational Leadership Understanding and using Action-Cantered Leadership Understanding and Developing your Emotional Intelligence Understanding... Learn about: Servant Leadership, Executive Management, Behavioural Leadership...

...Intelligence Understanding Emotional Intelligence and Leadership Styles Applying 6 Leadership Styles Creating and Using Vision Motivating your Team... Learn about: Leadership Effectiveness, Effective Leader, Leadership Communication...

...creating a low stress lifestyle Management Competence and Managing Stress The Role of the Organization in Managing Stress... Learn about: Personal Effectiveness, Team Training, Team Bonding...

...and how to identify and prioritize customer needs. You will also learn how to analyze your organization’s service profile, and measure customer satisfaction... Learn about: Customer Service Management, Service Quality, Service Management...

...and enable you to identify the drivers of motivation and engagement in your team, and across your organization. You will learn how to assess and monitor... Learn about: High Expectations, Contemporary Motivation Theory, Motivational Theory...

...deliver sustainable results for a wide range of stakeholders. Experienced managers taking on Leadership Roles The content of this course includes... Learn about: Team Development, Team Training, Expectancy Theory...

...the costs of failure to manage change Preparing for Change – Change Readiness auditing Defining the change requirements Using Kotter’s 8 step Model for... Learn about: Change Plan, Business Plan, Business Improvement...

...at home, at work, in the park, anywhere you choose. 5. You will have excellent support from a dedicated coach throughout the program. 6. Our Guarantee... Learn about: Listening Skills, Decision Making, Communication Training...

...This program is designed for experienced supervisors and managers, tasked managing quality and planing for and improving the quality of business operations... Learn about: ISO 9001, Quality Improvement, Customer Needs...

...MANAGING SERVICE QUALITY Unit 1: Getting Started Unit 2: Understanding Service Quality Unit 3: Developing Service Standards Unit 4: Measuring Customer Satisfaction Unit... Learn about: Customer Care, Team Training, Customer Relationship Management...

...3. You can get started immediately. 4. You can learn at your own pace, at home, at work, in the park, anywhere you choose. 5. You will have excellent support... Learn about: Business and Administration, Recruitment and Selection, Business Improvement...

...Unit 12: Motivating your Team Unit 13: Setting High Expectations (The Pygmalion Effect) Unit 14: Control Unit 15: Managing Accountability Unit... Learn about: Operations Management, Effective Delegation, Effective Management...

...PROGRAM CONTENT The courses in this program include: COURSE 1: FOUNDATIONS IN MARKETING Unit 1: Getting Started Unit 2: Understanding Marketing Unit... Learn about: Marketing Campaign, Marketing Planning, Marketing Communications...

...Managing Risk Unit 7: Assigning Work Unit 8: Communicating the Work Plan Unit 9: Monitoring Progress Unit 10: Reviewing your Leadership Effectiveness Unit... Learn about: ISO 9001, Quality Training, Team Training...

...Locating Innovation Opportunities Unit 8: Opportunity Analysis Unit 9: Justifying Innovation Unit 10: Wrapping Up COURSE 2: MAKING THE BUSINESS CASE Unit... Learn about: Risk Analysis, Business Idea, Financial strategy...

...Understanding Discipline Unit 3: The Legal Context Unit 4: Disciplinary Policy and Procedures Unit 5: Managing Under-Performance Unit 6: Counselling and Support Unit... Learn about: Human Resource management, Counselling Employees, Interview Skills...

...Leadership Styles and Culture Unit 8: Auditing your Organization Culture Unit 9: Transforming Organization Culture Unit 10: Wrapping-Up and Further Learning COURSE... Learn about: Situational Leadership, Business Strategy, Emotional Intelligence...

...Motivation and Engagement Unit 10: Wrapping-up COURSE 5: DEVELOPING OPERATIONAL EXCELLENCE Unit 1: Getting Started Unit 2: Understanding Quality Unit... Learn about: Performance Management, Cash Flow, Team management...

...Understanding Political Factors Unit 6: Understanding Economic Factors Unit 7: Understanding Social Factors Unit 8: Understanding Technological Factors Unit... Learn about: Business Plan, Balance Sheet, Budgetary management...

...Organizing Your Information Unit 5: Writing the Draft Unit 6: Using and Describing Graphical Information Unit 7: Editing and Revising your Work Unit... Learn about: Report Writing, Communication Skills, Communication Training...