Global Management Academy courses

...communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. Emotional intelligence helps... Learn about: Team Motivation, Team Building, Relationship Management...

...and how to reach a balance between your personal life and personal life. You will also learn how to cope with difficult situation and people... Learn about: Stress Management, Stress Control, Stress Awareness...

...Is your team achieving its targets? Are the people in your team motivated? Is there conflict in the team which is holding you back? Do you find yourself... Learn about: Business Strategic Agenda, Performance Management, Team Training...

...truly inspiring and genuine leader. We look at tactics you can apply to enhance motivation, and to communicate effectively as leader. Finally... Learn about: Leadership Roles, Leadership Theory, Leadership Styles...

...and how to make use of a stage gate approach to ensure that your innovation is planned and managed effectively through its life cycle. You will also learn... Learn about: Leading Innovation, Blue Ocean Strategy, Pressure to Innovate...

...and Using Customer Feedback Respecting Customer legal rights Develop a Service Charter Developing Service Policy Statements Managing Customer Complaints... Learn about: Customer Service, Customer legal rights, Service Management...

...New supervisors and staff preparing for management roles. The content of this course includes: Understanding Emotional Intelligence Why EI is so important... Learn about: Social awareness, Relationship Management, Emotional EQ...

...Market research tells us that for every customer complaint a business receives, many more customers have valid complaints they don't bother to tell you about... Learn about: Difficult People, Angry Customers, Difficult Customers...

...and identification of the key customer touch points and strategies to optimize the customer experience. You will also learn how to review and evaluate... Learn about: Customer Service, Manage Customer Relations, Customer Retention...

...In addition, you will be able to examine the range of options open to you in starting up, including looking in some detail at franchising as an alternative... Learn about: Business model, Asset Management, Stock Management...

...understanding of the options in sourcing finance and role and importance of effective financial planning and the maintenance of records to ensure the success of an enterprise... Learn about: Business Plan, Business Owners, Small Business...

...with associated business financials. Your plan will enable you to justify the cost-effectiveness of your budgeting, and submit requests for financing... Learn about: Strategic Finance, Strategic Planning, Business Finance...

...and Excel workbooks SUPPORT - personal coach email support throughout your course... Learn about: Business Growth, Resource Management, Stock Requirements...

...from an extensive range of management and leadership courses. Learners are required to complete units to the value of 5 credits, from the list of courses below... Learn about: Performance Appraisal, Financial Management, Leadership Styles...

...8600-306 Understanding Customer Service Standards and Requirements (2 credits) 8600-307 Giving Briefings and Making Presentations (2 credits)... Learn about: Management Control, Communication Process, Performance Management...

...(1 credit) 8600-310 Understanding How to Motivate to Improve Performance (2 credits) 8600-311 Developing Yourself and Others (2 credits) 8600-312 Understanding... Learn about: Communication Process, Leadership Effectiveness, Leadership Styles...

...(2 credits) 8600-302 Planning Change in the Workplace(2 credits) 8600-303 Planning and Allocating Work (2 credits) 8600-304 Writing for Business... Learn about: Leadership Roles, Management Communication, Conflict Management...

...Principles and Practice of Effective Management Coaching and Mentoring (5 credits) 8607-400 Understanding the Management Role to Improve Management Performance... Learn about: Financial Training, Leadership Capability, Stress and Conflict...

...Learning to take control Tackling Procrastination Dealing with Interruptions Crisis Management COURSE 4: BUSINESS WRITING FOUNDATIONS Understanding... Learn about: Personal Effectiveness, Interpersonal Communication Skills, Effective Supervisor...

...Charts Creating Compelling PowerPoint Presentations Using virtual delivery mediums Using your voice effectively Delivering with confidence How to entertain... Learn about: Leadership Styles, Conflict Resolution, Cost Management...