Global Management Academy courses

...communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. Emotional intelligence helps... Learn about: Team Building, Team Motivation, Emotional Intelligence...

...How we respond to stress depends on our personalities, but stress responses can be learned and with this learning, a better quality of life can emerge... Learn about: Quality Training, Stress and Anxiety, Difficult People...

...The course helps you build the alignment and business focus required to truly accelerate team performance, and helps you build your reputation as a true ‘Performance Leader’... Learn about: Performance Leadership, Motivational Strategies, Performance Appraisal...

...the knowledge of leadership best practice, with which to inspire, motivate, and lead an organization with integrity and professionalism. We then examine... Learn about: Servant Leadership, Transformational Leadership, Emotional Intelligence...

...Middle and Senor Managers and stAff leading the Innovation Drive The content of the course includes: The Pressure to Innovate – New models for Business... Learn about: Blue Ocean Strategy, Change Management Techniques, Change Team...

...this course will provide you with the skills, knowledge and practice to successfully lead a frontline service team. In this course, you will learn... Learn about: Customer Expectations, Service Charter, Customer Needs...

...of managers in all types of industry. Leaders with high levels of emotional intelligence have an advantage over their less well-equipped counterparts... Learn about: Emotional EQ, Intelligence Analysis, Emotional Intelligence...

...Research also shows that dissatisfied customers will tell more people about their experience than a happy customer. The impact a complaint has on... Learn about: Difficult Customers, Internal Customers, Managing Complaints...

...your customer supply chain to identify opportunities for improvement in procurement, distribution, and logistics. The content of this course includes... Learn about: Customer Retention, Customer Relations Management, Customer Loyalty...

...pros and cons of franchises Risks and Challenges of Start-ups The importance of financial planning The importance of stock and asset management Contigency... Learn about: Contigency planning, Financial Planning, Asset Management...

...Understanding Start-up Costs Understanding sources of business finance Understanding financial grants available for small business Attracting Business... Learn about: Small Business, Enterprise Growth, Growth and Development...

...customers and products and your opportunity portfolio. In this course, we will show you how to review your business situation using proven analytical tools... Learn about: Business Plan, Strategic Finance, Planning Process...

...your course LEARNING MANUAL - courses contain downloadable learning manuals of 100 pages + ADDITIONAL RESOURCES - additional articles, planning templates... Learn about: Legal Requirements, Stock Requirements, Financial resources...

...Financial Management (3 credits) 8607-408 Management Communication (4 credits) 8605-409 Managing Personal Development (15 credits) (Diploma only)... Learn about: Management Performance, Management Planning, Management Communication...

...8600-306 Understanding Customer Service Standards and Requirements (2 credits) 8600-307 Giving Briefings and Making Presentations (2 credits)... Learn about: Management Operations, Management Control, Management Development...

...On enquiry, we will send you details about the qualification and a login to sample courses from our E-Learning Program. The ILM Level 4 Leadership... Learn about: Leadership Effectiveness, Leadership Theory, Leadership Styles...

...allowing learners to select from an extensive range of management and leadership courses. This qualification will help boost your career as a first line manager... Learn about: Quality management, Training and Coaching, Leadership Styles...

...university for entry into the final year of a Bachelor's degree in Management. The ILM Level 5 Diploma in Leadership and Management program is designed... Learn about: Leadership Capability, Customer Relations, Financial Training...

...work Managing with Authority Delegating Effectively Feedback and Performance Counselling Taking Disciplinary Action COURSES 2: INTERPERSONAL COMMUNICATION... Learn about: Business Writing, Personal Effectiveness, Effective Supervision Skills...

...Building a Solution Managing the Resolution Process Using the Agreement Frame Creating a conflict reducing work climate COURSE 4: PRESENTATION AND PUBLIC... Learn about: Team Training, Leadership Styles, Conflict Management...