Global Management Academy courses

...Management Influencing others Emotional Intelligence and your Team Helping your team develop their emotional intelligence Encouraging optimism Planning... Learn about: Intelligence Analysis, Emotional Intelligence, Relationship Management...

...The course provides highly practical advice and will help you to understand the causes of stress in your life, and to begin managing your stress more effectively... Learn about: Stress Control, Stress Awareness, Stress Management...

...Performance Focus Securing Team Commitment... Learn about: Team Training, Performance Appraisal, Organizational Goals...

...Mastering Leadership’ is the essential toolkit for managers seeking to enter senior leadership roles in their organizations. This very comprehensive course... Learn about: Emotional Intelligence, Transformational Leadership, Behavioural Leadership...

...or decline and go out of business. The accelerating pace of technological and social change opens new markets, and new opportunities daily. This very comprehensive... Learn about: Change Team, Blue Ocean Strategy, Innovation process...

...You will also learn how to analyze your organization’s service profile, and measure customer satisfaction, in order to identify how to improve service delivery... Learn about: Service Charter, Customer Service Management, Customer Needs...

...and how you can use emotional intelligence in applying these different styles to your work situations. This course will give you the tools you need... Learn about: Emotionally Intelligent Leader, Leadership Styles, Emotional EQ...

...Complaints that are handled well may help you retain existing customers and could result in new customers being referred to your business. This course... Learn about: Managing Complaints, Customer Service, Customer Manager...

...and tools and resources for the development of an organization wide CRM strategy this will also involve an analysis of the customer journey... Learn about: Customer Supply Chain, Customer Service, Customer Relations Management...

...which best meets your needs and circumstances... Learn about: Asset Management, Business team, Contigency planning...

...Developing cash flow projections for the proposed enterprises Calculate the break- even point for the proposed enterprises Produce a budget to ensure enterprise... Learn about: Enterprise Sustainability, Business model, Enterprise Growth...

...whether bank or venture capital investment. This is a very practical course which will take your step by step through the process of building a complete... Learn about: Strategic Planning, Planning Process, Business Plan...

...Sales Managers & Staff The contents of this course include: Planning your Business Gowth Understanding Resource Requirements Knowing the Premises you... Learn about: Resource Planning, Human Resource Requirements, Resource Management...

...The ILM Level 4 Leadership and Management program is highly flexible, allowing learners to select from an extensive range of management and leadership courses... Learn about: Managing Risk, Management Performance, Management Planning...

...8600-222 Setting Team Objectives in the Workplace (2 credits) 8600-229 Understanding Sales in the Workplace (2 credits) 8600-230 Developing yourself... Learn about: Leadership Styles, Communication Process, Team Training...

...in the Workplace (1 credit) 8600-320 Managing Workplace Projects (2 credits) 8600-323 Understand Performance Management (2 credits) 8600-324 Understanding... Learn about: Business Improvement Techniques, Leadership Theory, Performance Management...

...(1 credit) 8600-317 Understanding Training and Coaching in the Workplace (2 credits) 8600-318 Understanding Quality Management in the Workplace... Learn about: Performance Management, Leadership Styles, Quality management...

...in the Workplace (3 credits) 8607-405 Developing People in the Workplace (5 credits) 8607-407 Understanding Financial Management (3 credits)... Learn about: Stress and Conflict, Leadership Effectiveness, Financial Training...

...Skills Shaping communication for maximum impact Knowing when to put it in writing COURSE 3: TIME MANAGEMENT AND PERSONAL EFFECTIVENESS Understanding... Learn about: Interpersonal Communication Skills, Time management, Interpersonal Management...

...a Performance Focus Securing Team Commitment... Learn about: Effective Management, Public Speaking Skills, Cost Management...