Global Management Academy courses

...Intelligence The 4 elements of emotional intelligence Developing Self-Awareness Developing Self-Management Developing Social Awareness Improving your Relationship... Learn about: Relationship Management, Team Building, Motivation techniques...

...In this first course in the Global Stress Management Program, we examine the causes of stress, and look at how stress impacts your health and your productivity... Learn about: Stress Control, Conflict Management, Personal Stress...

...the team's goals and targets. Supervisors and Managers The content of the course includes: Understanding your Organization Understanding the Business Strategic... Learn about: Interpersonal Management, Performance Appraisal, Business Strategic Agenda...

...truly inspiring and genuine leader. We look at tactics you can apply to enhance motivation, and to communicate effectively as leader. Finally... Learn about: Behavioural Leadership, Situational Leadership, Emotional Intelligence...

...Success Approaches to Innovation Blue Ocean Strategy Leading Innovation Creating an Innovation Culture Stage – Gate – Managing the Innovation process Locating... Learn about: Blue Ocean Strategy, Change Team, Pressure to Innovate...

...In addition, you will learn how to improve your teams’ management of customer services including complaints and difficult customer service situations... Learn about: Customer Manager, Customer Service, Service Management...

...of managers in all types of industry. Leaders with high levels of emotional intelligence have an advantage over their less well-equipped counterparts... Learn about: Emotional EQ, Social awareness, Emotional Intelligence...

...Solving Method Understanding Difficult Customers Working with Difficult Customers Working with Internal Customers Dealing with Angry Customers The Cycle... Learn about: Difficult Customers, Internal Customers, Managing Complaints...

...engagement enabling you to build an integrated organization-wide management system which will improve your firm’s sales process, build customer loyalty... Learn about: Sales Training, Customer Relations Management, Customer Service...

...Are you considering leaving your current work routine, and setting up in business. Are you aware of the challenges? Have you considered the implications for yourself... Learn about: Financial Planning, Contigency planning, Asset Management...

...In this course, you will learn about the different sources open to you in financing your business, whether at start up or for growth purposes... Learn about: Business model, Small Business, Business Owners...

...to the framing of market positioning, sales forecasts, operational and human resource requirements, and your business financial projections and capital investment requirements... Learn about: Strategic Finance, Planning Process, Strategic Planning...

...You will also learn about the legal requirements underpinning recruitment, contracting and the safe use of physical resources. the how to evaluate the legal... Learn about: Legal Requirements, Business Growth, Contingency planning...

...Learning Manual with all courses Select from 20+ online courses Continuous Tutor Support throughout your Program ILM Membership for the duration of your Program... Learn about: Management Planning, Management Performance, Performance Appraisal...

...in the Workplace (1 credit) 8600-328 Understand How to Lead Effective Meetings (2 credits) 8600-330 Understanding Marketing for Managers (1 credit)... Learn about: Communication Process, Management Development, Team Training...

...8600-405 Developing People in the Workplace (5 credits) 8600-406 Developing your Leadership Styles (4 credits) 8600-407 Understanding Financial Management... Learn about: Business Improvement Techniques, Leadership Roles, Leadership Styles...

...(Immediate Access) Assessment - written assignments of 2000 words for each course Downloadable Learning Manual with all courses Select from 60+ online... Learn about: Training and Coaching, Financial Training, Conflict Management...

...8607-509 Managing Customer Relations (3 credits) 8607-510 Managing for Efficiency and Effectiveness (4 credits) 8607-511 Managing Projects in the Organisation... Learn about: Leadership Effectiveness, Organisational Goals, Effective Management...

...All participants in the program are enrolled with the ILM and on completion of the program, receive certification from the Institute of Leadership... Learn about: Interpersonal Communication Skills, Communication Training, Effective team...

...SPEAKING SKILLS Understanding your Audience Choosing your Delivery Methods Structuring for maximum impact Overcoming Nervousness Creating and Using... Learn about: Effective Manager, Effective Management, Budgetary control...