Global Management Academy courses

...communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. Emotional intelligence helps... Learn about: Team Motivation, Intelligence Analysis, Social awareness...

...and making changes which reduce the potential for stress. In this course, you will learn how to recognize personal stress, and identify the stressors which... Learn about: Stress Awareness, Stress and Anxiety, Difficult People...

...the team's goals and targets. Supervisors and Managers The content of the course includes: Understanding your Organization Understanding the Business Strategic... Learn about: Performance Appraisal, Motivational Strategies, Team Training...

...truly inspiring and genuine leader. We look at tactics you can apply to enhance motivation, and to communicate effectively as leader. Finally... Learn about: Situational Leadership, Behavioural Leadership, Leadership Theory...

...Possibly the biggest challenge facing businesses today is the need to innovate, to embrace continuous change. The choice many businesses now face is change... Learn about: Leading Innovation, Pressure to Innovate, Change Team...

...you will learn how to identify the drivers of customer satisfaction in your business, and how to identify and prioritize customer needs. You will... Learn about: Service Management, Customer Service, Customer Needs...

...EI can help you to develop empathy and understanding about other people and this is crucial to the ability to inspire, influence, motivate, and persuade... Learn about: Intelligence Analysis, Emotionally Intelligent Leader, Leadership Styles...

...business is largely determined by you. If complaints are handled poorly, customers may withdraw their business and encourage others to do the... Learn about: Customer Manager, Difficult People, Customer Care...

...How to plan for successful CRM implementation... Learn about: Customer Relations, Customer Supply Chain, Manage Customer Relations...

...and Knowledge required to run a Business Business Start-up options Buying a new Business Going Solo - Starting from Scratch Buying into a Franchise... Learn about: Business Finance, Business model, Asset Management...

...courses contain downloadable learning manuals of 100 pages + ADDITIONAL RESOURCES - additional articles, planning templates, and Excel workbooks SUPPORT... Learn about: Enterprise Growth, Business model, Small Business...

...and associated business planning worksheets... Learn about: Strategic Marketing, Business Finance, Strategic Finance...

...This course is designed to help entrepreneurs and business owners establish the human, physical and financial resources for new enterprise, or for growth... Learn about: Human Resource Requirements, Contingency planning, Business Growth...

...The Level 4 Award in Leadership and Management is designed for experienced supervisors and first line managers seeking to enter Middle Management... Learn about: Leadership Styles, Management Communication, Personal Development...

...8600-339 Understanding Good Practice in Workplace Coaching (2 credits) 8600-341 Leading and Motivating a Team Effectively (2 credits) 8600-202 Planning... Learn about: Team Training, Communication Process, Training and Coaching...

...an effective team member (3 credits) 8600-400 Understanding the Management Role to Improve Management Performance (4 credits) 8600-401 Planning and Leading... Learn about: Leadership Theory, Performance Management, Enterprise Awareness...

...(3 credits) 8607-504 Leading Innovation and Change (5 credits) 8607-505 Managing Individual Development (4 credits) 8607-506 Managing Stress and Conflict... Learn about: Quality Training, Financial Training, Stress Management...

...The premier ILM Level 5 Diploma Program in Leadership and Management is designed to enable experienced middle managers, to acquire a leading qualification... Learn about: Customer Relations, Financial Training, Stress and Conflict...

...Using good grammar and punctuation Proofreading Revision Techniques and Tools Writing for Your Reader (Tone and Style) Writing Professional Business Emails... Learn about: Time management, Communication Training, Interpersonal Communication Skills...

...The Global Effective Manager Program is designed to assist experienced supervisors and managers, responsible for the management of one or more teams... Learn about: Team Training, Public Speaking Skills, Budgeting Systems...