Global Management Academy courses

...Intelligence The 4 elements of emotional intelligence Developing Self-Awareness Developing Self-Management Developing Social Awareness Improving your Relationship... Learn about: Motivation techniques, Intelligence Analysis, Social awareness...

...may be harming your health and most likely impacting your productivity. You will learn a range of techniques to respond to and control the stressors which occur... Learn about: Stress and Anxiety, Quality Training, Stress Awareness...

...The course helps you build the alignment and business focus required to truly accelerate team performance, and helps you build your reputation as a true ‘Performance Leader’... Learn about: Performance Appraisal, Motivational Strategies, Team Performance...

...Leading with Integrity Leadership Communication Personal leadership Developing Planning... Learn about: Action-Cantered Leadership, Servant Leadership, Leadership Styles...

...Success Approaches to Innovation Blue Ocean Strategy Leading Innovation Creating an Innovation Culture Stage – Gate – Managing the Innovation process Locating... Learn about: Innovation Culture, Analyzing opportunities, Change Team...

...Service Managers and Business owners The content of this course includes: Understanding the principles of effective customer Service Defining customer... Learn about: Service Management, Customer satisfaction, Customer Service...

...and how you can use emotional intelligence in applying these different styles to your work situations. This course will give you the tools you need... Learn about: Leadership Styles, Social awareness, Relationship Management...

...Complaints that are handled well may help you retain existing customers and could result in new customers being referred to your business. This course... Learn about: Customer Service, Customer Manager, Customer Complaint Management...

...E-Business Understanding the Customer Supply Chain CRM and Supply chain management (SCM) CRM and integration with ERPs How to select a best fit CRM systems... Learn about: Key Account Management, Sales Training, Customer Manager...

...and your family? Have you decided what tye of business might be best. Will it be a business you have experience in already, or will it be a completely... Learn about: Stock Management, Business Plan, Asset Management...

...In addition, you will learn how to get started with developing a budget for a new business venture. Business Start-ups and Business Owners The content of this course includes... Learn about: Growth and Development, Financial Training, Business Owners...

...and gather support from your stakeholders, whether senior managers or investors. In addition, you will be able to download a financials workbook... Learn about: Business Plan, Strategic Planning, Strategic Marketing...

...with full voice over VIDEO CLIPS - with questions and feedback CASE STUDIES - downloadable QUIZZES - multiple choices quizzes at different points throughout... Learn about: Human Resource Requirements, Business Growth, Resource Requirements...

...Financial Management (3 credits) 8607-408 Management Communication (4 credits) 8605-409 Managing Personal Development (15 credits) (Diploma only)... Learn about: Management Performance, Management Communication, Performance Appraisal...

...in the Workplace (1 credit) 8600-328 Understand How to Lead Effective Meetings (2 credits) 8600-330 Understanding Marketing for Managers (1 credit)... Learn about: Management Development, Communication Process, Management Control...

...(2 credits) 8600-217 Business Improvement Techniques (2 credits) 8600-219 Managing Yourself (1 credit) 8600-220 Enterprise Awareness (3 credits)... Learn about: Leadership Effectiveness, Performance Management, Enterprise Awareness...

...courses Continuous Tutor Support throughout your Program ILM Membership for the duration of your Program The ILM Level 4 Leadership and Management program is highly flexible... Learn about: Quality management, Conflict Management, Stress Management...

...(8 to 10 courses): 8607-501 Managing Improvement (3 credits) 8607-502 Making a Financial Case (3 credits) 8607-504 Leading Innovation and Change... Learn about: Leadership Capability, Effective Management, Customer Relations...

...Writing Professional Business Letters. COURSE 5: MANAGING EMPLOYEE PERFORMANCE Understanding Performance Appraisal The Manager's Role in Performance Management... Learn about: Interpersonal Communication Skills, Effective Supervision Skills, Personal Effectiveness...

...SPEAKING SKILLS Understanding your Audience Choosing your Delivery Methods Structuring for maximum impact Overcoming Nervousness Creating and Using... Learn about: Cost Management, Effective Manager, Team Training...