Global Management Academy courses

...Management Influencing others Emotional Intelligence and your Team Helping your team develop their emotional intelligence Encouraging optimism Planning... Learn about: Social awareness, Team Building, Team Motivation...

...It provides highly practical advice and will help you to understand the causes of stress in your life, and to begin managing stress more effectively... Learn about: Quality Training, Conflict Management, Difficult People...

...Is your team achieving its targets? Are the people in your team motivated? Is there conflict in the team which is holding you back? Do you find yourself... Learn about: Team Performance, Motivational Strategies, Team Training...

...We then examine the 6 leadership styles proposed by Daniel Goleman. The leading expert of Emotional Intelligence, and discover how successful leaders... Learn about: Situational Leadership, Action-Cantered Leadership, Emotional Intelligence...

...Knowing how to apply breakthrough management theories such as Blue Ocean Strategy will help you re-think your positioning, and enable you to apply fresh... Learn about: Blue Ocean Strategy, Innovation process, Change Management...

...In addition, you will learn how to improve your teams’ management of customer services including complaints and difficult customer service situations... Learn about: Customer Manager, Customer Expectations, Service Charter...

...Developing Self-Management Developing Social Awareness Improving your Relationship Management Emotional Intelligence and Leadership Style Developing... Learn about: Leadership Styles, Emotional EQ, Intelligence Analysis...

...and develop the policies and procedures to embed efficient complaints resolution and service recovery in the business. Experienced Supervisors... Learn about: Managing Complaints, Angry Customers, Internal Customers...

...your customer supply chain to identify opportunities for improvement in procurement, distribution, and logistics. The content of this course includes... Learn about: Sales Training, Customer Loyalty, Customer Service...

...In addition, you will be able to examine the range of options open to you in starting up, including looking in some detail at franchising as an alternative... Learn about: Stock Management, Financial Planning, Business Plan...

...In addition, you will learn how to get started with developing a budget for a new business venture. Business Start-ups and Business Owners The content of this course includes... Learn about: Financial Training, Business Owners, Enterprise Growth...

...and gather support from your stakeholders, whether senior managers or investors. In addition, you will be able to download a financials workbook... Learn about: Business Finance, Planning Process, Strategic Marketing...

...and Excel workbooks SUPPORT - personal coach email support throughout your course... Learn about: Legal Requirements, Contingency planning, Human Resource Requirements...

...Prestigous Qualifications from the ILM High Quality Online Courses (Immediate Access) Assessment - written assignments of 2000 words for each course Downloadable... Learn about: Performance Appraisal, Leadership Styles, Management Communication...

...and to acquire an internationally recognized qualification which offers a strong foundation for a career in management and leadership. On completion... Learn about: Management Development, Management Operations, Leadership Styles...

...8600-305 Contributing to innovation and creativity in the workplace 8600-306 Understanding Customer Service Standards and Requirements (2 credits)... Learn about: Team Training, Performance Management, Business Improvement Techniques...

...Communication Process in the Workplace (2 credits) 8600-327 Understanding Negotiation and Networking in the Workplace (1 credit) 8600-328 Understand... Learn about: Leadership Roles, Management Communication, Leadership Styles...

...Statements to assess Organisational Performance using ratios (3 credits) 8607-422 Understanding the Importance of Marketing for an Organisation... Learn about: Organisational Goals, Organisational Performance, Effective Management...

...No written assignments are required. The content of this program comprises the following courses: COURSE 1: EFFECTIVE SUPERVISION Understanding Management... Learn about: Communication Training, Interpersonal Management, Effective team...

...a Performance Focus Securing Team Commitment... Learn about: Budgeting Systems, Effective Manager, Conflict Resolution...