Government Funded courses Norfolk

...of physical resources within the work area Receive, transmit, store and retrieve information Support the use of information technology Minimise and...

...Ensure your own actions reduce risks to health and safety (ENTO) Welcome visitors Handle mail Store and retrieve information Use IT to exchange information...

...Research and report information Organise and support meetings Use IT systems (IT user) Use IT to exchange information (IT user) Word processing software...

...(IT user) Database software (IT user) Presentation software (IT user) Specialist or bespoke software (IT user) Optional Group B (choose three units)...

...carrying out routine IT activities which require a high level of supervision. A candidate must complete a minimum total of 40 Unit Values (UVs)...

...(UV = 20) Website software (UV = 20) Presentation software (UV = 20) Specialist or bespoke software (UV = 20) Evaluate the impact of IT (UV =...

...IT Key Skill at Level 3, CLAIT at Level 3 or Certificate for IT Users Level 3) are required to be added to this NVQ. Like all NVQs, this qualification is competence based...

...9 – Computing fundamentals Unit 10 – Key applications Unit 11 – Living online There are no general rules for the combination of optional units...

...learning opportunities for colleagues Resolve customer service problems Support customer service improvements In order to achieve an Apprenticeship...

...innovation in your area of responsibility Plan change Implement change Develop productive working relationships with colleagues Recruit, select and...

...Develop productive working relationships with colleagues and stakeholders Ensure health and safety requirements are met in your area or responsibility...

...Provide customer service within the rules Optional units (choose one unit from each theme): Theme: Impression and image Give customers a positive impression...

...A candidate must complete eight units in total. Mandatory units: Understand customer service to improve service delivery Know the rules to follow...

...The candidate must demonstrate that they have the retail skills such as: processing payments, merchandising and creating a positive impression of themselves and their organisation...

...organise their colleagues to achieve tasks and evaluate their progress as well as providing training and development and looking at their own learning needs...

...main routes and one of the following must be chosen for the candidate to follow: Sales Professional Visual Merchandising Management Ideally the candidate...

...Promote continuous improvement in customer service Organisational Effectiveness Unit 21 Help to monitor and maintain the security of the retail unit...

...workshop equipment Make wooded components of hand-crafted furniture Cut and assemble veneers Lay veneers by hand and press methods Apply stains...

...Mandatory units: Working safely in an engineering environment Using and communicating technical information Workin efficiently and effectively in engineering...

...(Communication Level 2 and application of Level 1 and a GOAL PMO Level 2 are required to be added to this...