Government Funded courses Norfolk

...goods and materials Process donated goods for resale or recycling Group 2: Promoting products to customers Help customers to choose products Provide information...

...handling individuals Observe, monitor and record the conditions of individuals Support individuals to undertake and monitor their own health care Support...

...store and supply information using paper based filing systems Enter, retrieve and print data in a database Provide authorised access to records Protect...

...Ensure your own actions reduce risks to health and safety (ENTO) Welcome visitors Handle mail Store and retrieve information Use IT to exchange information...

...(choose three units): Ensure your own actions reduce risks to Health and Safety (ENTO) Manage customer relations Manage diary systems Organise business...

...Supervise an office facility Procure products and services Manage and evaluate customer relations Managing the payroll function (AOSG) Complete year end procedures (AOSG)...

...(UV = 10) Evaluate the impact of IT (UV = 5) Use IT systems (UV = 5) Use IT to exchange information (UV = 5) Sector specific unit (UV =...

...(Communication Level 1 and application of Level 1) are required to be added to this NVQ. There is no technical certificate at this time for this level...

...Mandatory unit : Make selective use of IT (UV = 35) Optional units : Operate a computer (UV = 30) IT maintenance for users (UV = 25) IT troubleshooting for users...

...of different software applications and their ability to use different applications effectively to complete tasks. Develop a candidate’s ability to manage...

...Mandatory units (four units): Manage your own resources Provide leadership for your team Develop productive working relationships with colleagues Ensure...

...innovation in your area of responsibility Plan change Implement change Develop productive working relationships with colleagues Recruit, select and...

...Although all units need to be achieved to gain the NVQ each unit is a ‘mini qualification’ and can be separately accredited...

...promise Make customer service personal Go the extra mile in customer service Deal with customers in writing or using ICT Deal with customers face to...

...customer service Promote continuous improvement in customer service Develop your own and other’s customer service skills Lead a team to improve customer service Gather...

...skills of the candidate within their working environment. NVQ is a work-oriented qualification which can be achieved by candidates of any...

...Suitable for: An experienced team member who carries out day to day tasks within the organisation and helps the manager with the running of the store...

...should be an experienced member of staff within an organisation and be able to organise their colleagues to achieve tasks and evaluate their progress...

...from the following at Level 3: Stock Management Unit 6 Organise the receipt and storage of goods in a retail environment Unit 7 Audit stock levels...

...especially as standards on building sites are becoming more rigorous every day and fully-trained and qualified personnel have become a necessity...