Government Funded courses Norfolk

...and advice to customers Group 3: Customer services Give customers a positive impression of yourself and your organisation Group 4: Maintain the safety...

...Support individuals to make journeys Support individuals to meet their domestic and personal needs Support individuals to access and participate in recreational...

...with aggressive and abusive behaviour Organise the receipt and storage of goods Control and monitor access to premises and property Drive passenger carrying...

...Suitable for: Individuals whose role involves carrying out routine administrative activities which require a high level of supervision. Individuals whose...

...Research and report information Organise and support meetings Use IT systems (IT user) Use IT to exchange information (IT user) Word processing software...

...coordinate events Word processing software (IT user) Spreadsheet software (IT user) Website software (IT user) Artwork and imaging software...

...(UV = 10) Spreadsheet software (UV = 10) Database software (UV = 10) Website software (UV = 10) Presentation software (UV = 10) Specialist or bespoke software...

...(Communication Level 1 and application of Level 1) are required to be added to this NVQ. There is no technical certificate at this time for this level...

...(UV = 30) Evaluate the impact of IT (UV = 25) Use IT systems (UV = 25) Use IT to exchange information (UV = 25) Sector specific unit (UV =...

...the core unit plus four additional optional units. Certification is also available for single units. Each unit is regarded as a worthwhile achievement...

...This qualification will support team leaders in evaluation of their effectiveness and support skills not yet developed. Suitable for: Individuals whose...

...of responsibility Allocate and monitor the progress and quality of work in your area of responsibility Ensure health and safety requirements are met...

...Develop productive working relationships with colleagues and stakeholders Ensure health and safety requirements are met in your area or responsibility...

...promise Make customer service personal Go the extra mile in customer service Deal with customers in writing or using ICT Deal with customers face to...

...in customer service Deal with customer using ICT Use customer service as a competitive tool Organise the promotion of services or products to customers Theme...

...Suitable for: Someone working at Sales Assistant level within any kind of retail store. Someone working at Sales Assistant level within any kind of retail store...

...relationships Unit 18 Work with others to improve customer service Unit 19 Monitor and solve customer service problems Unit 20 Promote continuous improvement...

...should be an experienced member of staff within an organisation and be able to organise their colleagues to achieve tasks and evaluate their progress...

...you are required to complete a total of six units as outlined below: Mandatory unit (learners must complete Unit 1): Unit 1 Work effectively in your retail...

...Wood occupations is a local skills sector shortage area which, if not invested in, will decline, as employers will find it increasingly difficult to source...