Handling Aggression & Violence

Handling Aggression & Violence in the Workplace

Thankfully violence towards staff is rare but in some areas of health care, aggression and threatening outbursts are all too common and these carry with them the potential for eruption into violence.

The aim of this full day course is to enhance the level of understanding when handling difficult situations to reduce as much as possible the potential for violence. (This course does not cover restraint techniques).

The course covers

• Understanding fear and anger
• Assessing risks
• Recognising the signs and triggers
• Managing confrontation
• Avoiding danger and defusing the situation
• Working alone/visiting homes
• Protecting yourself

Full course handout provided