Handling Customer Complaints

A complaint is an expression of dissatisfaction made by a customer. They might be reasonable or non-justifiable however they require some form of response. With social media providing customers a global forum to comment on your business, the way your staff handle customer complaints has become more public and therefore more critical than ever.

This self-paced short course is designed to give you a better understanding of why it is not only important to respond to customer feedback but equally important to help them complain.