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Distance and online learning Customer Management training
- Training
- Online
- Intermediate
- Different dates available
- 3h - 3 Months
- Support service
- Virtual classes
- Online campus
- Delivery of study materials
...How to determine, understand and evaluation a customer’s needs; The importance of active listening and how to apply this skill when dealing with customers... Learn about: Customer Service...
- Training
- Online
- Intermediate
- 1 Day
...Learn to listen effectively, ask questions and summarise to respond fully to a customer request. Have a set of workable tools to utilise in their... Learn about: Communication Skills, Questionning skills, Interpersonal Communication...
- Training
- Online
- Intermediate
- 1h - 1 Day
...generation in the workplace. Why should you Attend: If you are faced with the following: High Turnover Disengaged Employees Low Productivity Low Morale... Learn about: Talent Management, Performance Management, Employee Management...
- Training
- Online
- Different dates available
...Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before... Learn about: Customer satisfaction, Customer Service, Customer Relationship Management...
- Training
- Online
- Intermediate
- Different dates available
- 3h - 3 Months
- Online campus
- Virtual classes
- Support service
- Delivery of study materials
...A complaint is an expression of dissatisfaction made by a customer. They might be reasonable or non-justifiable however they require some form of response...
- Training
- Online
- Intermediate
- Different dates available
- Support service
- Virtual classes
- Online campus
- Delivery of study materials
...Communication Skills, Non-verbal Communication and Body Language, Dealing with Customer Complaints. Recommended System Requirements: Operating System... Learn about: Customer Service Skills, Customer Needs, Customer Manager...
- Training
- Online
- Beginner
- Different dates available
- Delivery of study materials
- Support service
...You then take the course at your pace. The access key is valid for 90 days from date of purchase. Introduction Tutorial 1: The Hidden Opportunities... Learn about: Managing Complaints, Customer Retention, Complaint handling skills...
- Training
- Online
- Beginner
- 10h
...the more profitable customers of the organisation. You can invest more energy, more money and more efforts on those customers worth retaining... Learn about: Customer Manager, Database training, Customers cares...
- Training
- Online
- Beginner
- 10h
...especially those who deal directly with the customers, are the representatives of the organisation and its products and services. They can display a positive... Learn about: Customer Retention, Customer Service Ownership, Service Excellence Management...
- Training
- Online
- Beginner
- 10h
...values of the organisation and adhere to the company culture. Training can increase profits, business performance and staff morale. you choose what... Learn about: Training and development, Customer Service Training and Development, Customer Service...
- Training
- Online
- Beginner
- 10h
...This unit offers a comprehensive introduction to the development of a CRM plan along with the strategies for customer retention. A range of key topics is explored in depth... Learn about: Development Plan, Customer Retention, Customer Services...
- Training
- Online
- Intermediate
- 10h
...techniques and describes different communication skills. The content covers several key topics such as the importance of empathy, defining communication... Learn about: Telephone management, Communication Skills, Customer Care...
- Training
- Online
- Beginner
- 10h
...judgemental when it is presented incorrectly. You must ensure that your feedback is powerful and well-organised. Feedback is successful when it is administered... Learn about: Service Management, Feedback management, Feedback Characterstics...
- Training
- Online
- Beginner
...your products and he may become a loyal customer of your company; moreover, customers will pay more for outstanding service. This unit provides a comprehensive... Learn about: Quality Improvement, Quality Training, Customer Services...
- Training
- Online
- Beginner
- 10h
...through the contact centre. Effective customer feedback administration can lead to better customer devotion and satisfaction with increased loyalty... Learn about: Customer Service, Basic Skills, Service Excellence...
- Training
- Online
- Beginner
- 10h
...their responsibilities and become more involved with them. It is through effective communication that a manager accomplishes his tasks through his workers... Learn about: Effective Communication, Customer Service and Effective Communication, Customer Services...
- Training
- Online
- Beginner
- 10h
...This unit explores the significance of effective communication by telephone and also explains the different methods and techniques to make it more effective... Learn about: Communication Training, Telephone Skills, Telephone answering...
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It was a great experience and I simply had a gala time and thanks for the same. It was great,
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It will help you achive your goals. Thanks for the same.
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- Training
- Online
- Intermediate
- 1 Month
- Virtual classes
...Understanding the voice of your customer is one of the most vital components of any Business Improvement activity. However, it is also an essential... Learn about: Customer Service, Marketing role, Business Improvement...
...Understanding the voice of your customer is one of the most vital components of any Business Improvement activity. However, it is also an essential... Learn about: Customer Service, Marketing role, Business Improvement...
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It was a great experience and I simply had a gala time and thanks for the same. It was great,
← | → see all
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It will help you achive your goals. Thanks for the same.
← | → see all
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