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Distance learning Customer Management training

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  • Customer Management
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SUBJECT AREA
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STARTING
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LEVEL
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WHERE TO STUDY
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METHODOLOGY
Save 71%
  • Training
  • Online
  • Intermediate
  • Different dates available
  • Support service
  • Virtual classes
  • Delivery of study materials
  • Online campus

... customer needs and much more... Learn about: Customer Manager, Customer Care, Communication Training... More

Special Emagister price

£35 £10
+ VAT
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  • Training
  • Online
  • Beginner
  • Different dates available

...Customer Service Development Plan is a key part of maintaining a business, as it explains how workers should manage customer relationships more effectively and in an appealing way. CRM is a basic business function which shapes and builds a mutually helpful relationship between a supplier... Learn about: Customer Service, Team Training, Customer Service Development Plan... More

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£40 £10
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  • Training
  • Online
  • Beginner
  • Different dates available
  • Support service
  • Delivery of study materials
Online course - Learning when you need it

...Learn how to handle a customer complaint professionally and effectively with this online course. Builds both your confidence and your skills to handle all types of complaint - whether made in person, by telephone or by email. Learn at your own pace and at a time to suit... Learn about: Customer Retention, Customer relationship, Managing Complaints... More


£55
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  • Training
  • Online
  • Beginner
  • Different dates available

... feedback from helplines can be conducted through the contact centre. Effective customer feedback administration can lead to better customer devotion and satisfaction with increased loyalty. This insightful unit offers a complete introduction to feedback and its essentials including an in-depth... Learn about: Basic Skills, Service Operations, Service level management... More

Special Emagister price

£40 £10
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  • Training
  • Online
  • Intermediate
  • 1 Day

... Consultants Instructor: Tonia Morris , your Generational Connector, and Founder of Simply HR, LLC a Consultant and Management Firm along with a speaking... Learn about: Performance Management, Career Development, Career planning... More


£115
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  • Training
  • Online
  • Different dates available

... customer needs and much more... Learn about: Communication Skills, Communication Training, Customer Relationship Management... More


£15
+ VAT
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  • Training
  • Online
  • Beginner
  • Different dates available

...Customer service training and development is simply defined as ‘the formal, on-going efforts that are made within an organisation to improve the performance of its employees.’ Customer service goes above and beyond the point of purchase. It concerns the activities before, during... Learn about: Customer Service Development, Customer Care, Customer Service Training and Development... More

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£40 £10
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  • Training
  • Online
  • Beginner
  • Different dates available

.... In terms of organisational culture, empowerment is identified by individual autonomy measurement. Most organisations realise that even the best customer service strategies can fail if customer service representatives don't perform their roles well. The workforce is the soul of the organisation... Learn about: Customer Service Empowerment & Ownership, Customer Service, Customer Service Empowerment & Ownership... More

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£40 £10
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  • Training
  • Online
  • Intermediate
  • Different dates available

...The telephone is the most effortless path for your customers to reach your business should they have an issue or simply require information. This opens up the need to convey strong customer service via the telephone. The telephone may be no substitute for face-to-face conversation... Learn about: Telephone Sales, Customer Service Telephone, Customer Service Telephone Techniques... More

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£40 £10
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  • Training
  • Online
  • Beginner
  • Different dates available

... the common reasons for customer grievances, the importance of having an effective complaint management process and performance response standards. This informative unit explores the different types of complainers and the complaint-management process including the guidelines for handling complaints... Learn about: Quality Training, Customer Services, Customer Service... More

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£40 £10
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  • Training
  • Online
  • Beginner
  • Different dates available

... quality to internal customers and providing training materials are also covered in the unit. You will learn how to develop an effective communication strategy... Learn about: Customer Service and Effective Communication, Customer Service Effective Communication, Communication Training... More

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£40 £10
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  • Training
  • Online
  • Beginner
  • Different dates available

... your unprofitable customers, you must shift your focus and concentration to profitable customers. Unprofitable customers consume resources that might be better dedicated to profitable customers; thus, they actually cost you more and give you less. Paying less attention to the unprofitable customers... Learn about: Customer Services, Unprofitable Customers, Customer Service Dealing with Unprofitable Customers... More

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£40 £10
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Save 75%
  • Training
  • Online
  • Beginner
  • Different dates available

...The key to obtaining information about consumers’ needs, requirements and expectations is their feedback, which is not only a source of data and information about customer but is also a way of managing and improving the quality of goods and services especially customer service. Feedback... Learn about: Feedback Characterstics, Effective Communication, Feedback management... More

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£40 £10
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  • Training
  • Online
  • Beginner
  • Different dates available

..., and speaking skills that are the most fundamental part of a communication process. Digitization in the modern business world and integration of digital communication has reduced the importance of telephone communication but still it is playing a significant role in direct communication with customers. Research... Learn about: Telephone management, Communication Skills, Effective Communication... More

Special Emagister price

£40 £10
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Voice of the Customer Training Course - Online
5.0 2 opinions
100% Effective Ltd
  • Training
  • Online
  • Intermediate
  • 1 Month
  • Virtual classes

... the customers inside our organisations and regulators. Following the course you will feel confident in your ability to collect customer data, understand what your customers are saying and make clear, considered plans for improvement based on the results. You’ll be able to identify your complacency gap, and see... Learn about: Business Improvement, Marketing role, Customer Segments... More


£25
+ VAT