Hospitality Supervisor

What you'll learn

On this course you will learn to:

• understand own role in motivating the team to work according to the business vision and values and to achieve business targets, always focussing on the importance of providing the best service for customers
• understand the financial operations of hospitality businesses and know how to source and use financial information relating to own area of work
• understand how to identify, plan for and minimise risks to the business and service
• understand how to effectively organise and coordinate a team to provide required levels of service to meet customer demand
• understand how to work with hospitality team members to achieve targets and support business objectives
• understand the importance of customer profiles, how to build them and understand how this enables the business to meet their needs profitably and in line with business / brand standards
• know the marketing and sales activities of the business and how to support them to achieve the desired outcome
• identify the different leadership styles and supervisory management skills which are effective in hospitality businesses
• understand how to work fairly with individuals that have diverse needs.