Housing Management

Vocational qualification

In Stratford

Price on request

Description

  • Type

    Vocational qualification

  • Location

    Stratford

Facilities

Location

Start date

Stratford (London)
See map
City Gate House, 246-250 Romford Road, E7 9HZ

Start date

On request

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Course programme

The work

The housing management function is wide-ranging covering all aspects of estate and tenancy management, at both a strategic level and through day-to-day liaison with individual tenants.

Although not prescriptive about how the management function is carried out, the Government does expect housing managers to have close liaison with their tenants. The kind of activities covered includes:

  • estate and tenancy management
  • rent collection and management of rent arrears,
  • repairs and maintenance service
  • tackling anti-social behavior
  • succession rights;
  • allocations and lettings policy
  • making effective use of housing stock through tackling over-crowding and under-occupation, requests for transfers and management of voids, and tenant rights, involvement and consultation

Course contents:

1. Tenancy Management
2. Knowledge of housing law and statutory requirements
3. Void Management
4. Nomination and allocation
5. Property development/handovers
6. Repairs and Maintenance
7. Rent Arrears Management
8. Tenant involvement/participation
9. Budget/financial management
10. Comunication/Customers Care
11. Team membership/management
12. Supported housing

Housing Management

Price on request