Course not currently available
Implementing a Service Excellence Strategy
Course
Online
Description
-
Type
Course
-
Level
Beginner
-
Methodology
Online
-
Class hours
10h
-
Duration
Flexible
Putting a new customer service strategy into action can be exciting and daunting in equal measures. Not to mention, considerably more complex than most expect. The reason being that service excellence strategies must involve each and every member of the workforce from top to bottom. The customer journey is influenced not only by those they come into contact with, but also every employee and manager across the entire business. For a customer service strategy to work therefore, absolutely everybody needs to be on the same page. One united workforce, working towards the same goals and targets with the same vision and priorities in mind.
This insightful tutorial is ideal for business owners, managers, supervisors, team leaders and anyone working in an HR capacity. Discover how to effectively market a service excellence strategy, both internally and externally. Explore the key principles of effective implementation strategies, how to introduce service excellent programmes to employees and how to motivate the entire workforce to push for the success of the scheme.
Important information
Price for Emagister users:
Facilities
Location
Start date
Start date
About this course
After the completion of this course learners will be able to:
Explore the steps involved in implementing a service excellence strategy
Customers support staff
Any customer care workers pursuing CPD
Business owners, managers and supervisors
Team leaders and supervisors.
Telesales workers and operators
Candidates seeking to expand their career opportunities
No prior knowledge is required to take this course.
Reviews
Subjects
- Customer Service
- Materials
- Service Operations
- Services marketing
- Service Management
- Service Excellence
- Customer Services
- Implementing a Service Excellence Strategy
- Excellence Strategy
- Service Excellence Management
Teachers and trainers (1)
Cpd Tutor
Tutor
Course programme
Topics:
- Continuous Improvement
- Engender Ownership
- Establish a Steering Group
- Marketing a Service Strategy
- Introducing the Programme to Employees
Course Benefits:
- Full Tutor Support
- Self paced, no fixed schedules
- Available to students anywhere in the world
- 24/7 Access to the LMS ( Learning Management System )
- Easy to understand quality e-learning study materials
- The benefit of applying for NUS extra Discount Card.
Course Material
All course materials are included in the course price. All your study material will be available on our learning management system for which you will get access once you are enrolled. The material can be downloaded and printed as well.
Our distance learning course materials are specially written for home study and contain a wealth of knowledge in easy to understand language. We use variety of media to help you learn. Your course may use any of the following different media which you can use from home or where ever you choose to study:
- Online course materials
- Question papers
- Additional Supporting Material
- Useful Links
Course assessment
You will be continually assessed throughout the course. Your assignment will be marked by your tutor and independently moderated. The feedback on your assignment will then be sent to you. On receipt of this, you may wish to contact your tutor to discuss the feedback.
Tutor Support
When you enrol on a course with Brentwood Open Learning College you are allocated your personal tutor. Tutor’s help and support will be available throughout your studies with the college. He/she will assess your work and will provide you with regular feedback on your progress.
Implementing a Service Excellence Strategy