Improve your Influencing Skills

Improve your Influencing Skills

"Peter is an energetic and enthusiastic trainer. The course was very involving and proceeded well. It was very enjoyable and worthwhile." [JM Xyratex]

Introduction

This course will help you to successfully influence others to achieve your objectives. Through practical sessions and role playing activities you practice the specific skills, behaviours and attitudes to achieve the desired results. The course is designed for managers and project managers. Note: There are many aspects of this course that are similar to our Effective Communication course. If necessary please contact us for advice.
Course Objectives By the end of the course you will be able to:

• Identify key aspects of you and your behaviour
• Employ influencing strategies to gain commitment from others
• Deal with challenging behaviours to overcome resistance in others

Focusing on you:

• Welcome, introductions, objectives and agenda
• What makes a business tick
• What makes me tick
• What is personal image
• How am I perceived by others
• My strengths and weaknesses analysed [see note]
• My behaviour analysed
• Building relationships with others

Influencing others:

• Influencing others framework
• Deference between aggressive and assertive behaviour
• Questioning, listening skills
• Body language
• Practical session in understanding others at work
• What is assertiveness
• Attributes required
• How to be assertive
• Tips for assertively influencing others
• Practical session in being assertive

Impact of anger and aggression on others:

• What causes conflict at work
• How do I behave when angry
• The impact of my behaviour on others when I am angry
• Conflict questionnaire
• Team discussion to establish barriers
• Practical session in dealing with one to one conflict

Optional Extra's
Note:
In addition to the simple analysis tool used on the course a Life Orientation Tool can be employed for more detailed analysis and results. We can offer individual feedback/coaching from this tool. The tool measures a persons behaviour when working under normal conditions and the changes that occur to that person when they are under pressure or stressed. Delegates are required to complete a confidential questionnaire about themselves. This would be undertaken after the course.

• Cost per person for this tool: [£25]
• Cost for feedback/coaching session: [£240 per hour] minimum 2 hours/feedback/coaching session.