Influence without Authority

INFLUENCE WITHOUT AUTHORITY
Course Objective: for managers, influencing others within an organisation – colleagues, superiors, team members – can create different and potentially more complex challenges than those for whom they are responsible. Often, in situations where interactions can be potentially confrontational, appropriate behaviour – which is sometimes not naturally easy for the individual – is required to achieve mutually beneficial outcomes.

By the end of this course, individuals will have examined their natural behaviour during both ordinary and potentially difficult interactions. They will be able to understand and apply techniques enabling them to deal with and influence outcomes in a range of difficult circumstances.

By the end of the course, participants will have learned to:

Examine their natural behaviour in both non-stressful and potentially stressful situations

Eliminate personal limiting beliefs

Develop empowering personal beliefs

Take personal responsibility for finding creative solutions to work related problems

Apply assertive skills in dealing with others

Understand and eliminate negative emotions

Set and communicate clear standards when explaining and allocating tasks

Give clear and accurate evidence based feedback
Course Outline

Defining Assertiveness and Assertive Behaviour

What it is and what it isn’t

Natural Behaviour

Personal Experiences – Situations where non-assertive behaviour caused further problems

Where assertive behaviour is appropriate

Is it ever not appropriate?

What do I want to happen?

Setting personal goals

Action planning

The Power of Belief

Limiting beliefs

Empowering beliefs

Changing beliefs

Eliminating negative emotions

Techniques of Assertiveness – How to do it

Creating empathy

The 3 basic steps

Non-verbal communication

Broken record

Saying “No”

Workable compromise

Fogging

Negative feelings assertion

Discrepancy assertion
Learning Methods All learning will be developed through interactive discussion, written exercises, and by using personal experiences and role-play where appropriate.

Except in the case of Open Courses, all Phoenix workshops are tailored on demand, which means that we will develop the final agenda with you to deliver exactly the training you want, at the level you need, within the timeframe you decide.