Sales and Marketing inhouse

...are Government Funded Qualifications, as of April 2012 they are fully funded for all ages. All of our qualifications are delivered at your work place...

...individuals who already work with customers in any type of business environment. These courses are for individuals who already work with customers in...

...Retail work covers a wide range of jobs at different levels. Many of these jobs include being the first point of contact for dealing with customers face to...

...enable you to develop a better understanding of what your customers need from you, and how to meet those requirements. Suitable for: All those in customer-facing...

...Developing behavioural flexibility. Sharing information. Influencing and persuading others. Managing difficult situations. Suitable for: 16 years old and above...

...Mandatory Units Prepare yourself to deliver good customer service Provide customer service within the rules Themes and Units Impression and Image...

...to your company training programmes and work activities. It fits most roles in the contact centre industry. The qualification is completed in the workplace...

...indirectly with customers either on the phone or in person All staff who work directly or indirectly with customers either on the phone or in person Customer...

...in the workplace by interacting directly with customers Those role includes providing customer service or customer care in the workplace by interacting...

...Understand customer service to improve service delivery Know the rules to follow when developing customer service Themes and Units Impression and Image...

...Suitable for: Individuals who deal with a variety of customers either internal or external to the organisation. Individuals who deal with a variety...

...and Implementation The way that public and private sector organisations are perceived by their market, suppliers and regulators has a direct correlation...

...for the delivery of customer service People who are responsible for the delivery of customer service Course Title: Customer Service Level 3 Overview...

...it will give you the confidence and skill to handle it well so that your organsiation emerges stronger than before. Suitable for: The course is for PR professionals...

...Anyone above 16 years old is eligible for an Apprenticeship, whether you have just left school, have been in employment for years or seeking a career change...

...how to handle challenging conversations, respond effectively to customer complaints and solve customer service issues on this customer service skills training course...

...Suitable for: Those people who have to write business letters, memos or reports and who have had little or no formal training in business writing. Those...

...Individuals who are about to embark on a career in customer service. All age groups: for those thinking of entering employment for the first...

...Suitable for: Anyone who needs to deal with or represent their organisation in the media at a local or regional level. Anyone who needs to deal with...

...how to write a press release, gain press release samples and templates, and evaluate your PR. Public Relations Course Structure The PR training course...