Sales and Marketing inhouse

...are Government Funded Qualifications, as of April 2012 they are fully funded for all ages. All of our qualifications are delivered at your work place...

...individuals who already work with customers in any type of business environment. These courses are for individuals who already work with customers in...

...Retail work covers a wide range of jobs at different levels. Many of these jobs include being the first point of contact for dealing with customers face to...

...enable you to develop a better understanding of what your customers need from you, and how to meet those requirements. Suitable for: All those in customer-facing...

...Developing behavioural flexibility. Sharing information. Influencing and persuading others. Managing difficult situations. Suitable for: 16 years old and above...

...Mandatory Units Prepare yourself to deliver good customer service Provide customer service within the rules Themes and Units Impression and Image...

...to your company training programmes and work activities. It fits most roles in the contact centre industry. The qualification is completed in the workplace...

...indirectly with customers either on the phone or in person All staff who work directly or indirectly with customers either on the phone or in person Customer...

...KEY AREAS: Manage your own state and the state of the customer Build customer loyalty and trust; meet customer expectations Build rapport with anyone quickly...

...Understand customer service to improve service delivery Know the rules to follow when developing customer service Themes and Units Impression and Image...

...Suitable for: Individuals who deal with a variety of customers either internal or external to the organisation. Individuals who deal with a variety...

...and Implementation The way that public and private sector organisations are perceived by their market, suppliers and regulators has a direct correlation...

...Marketing Planning The Image we wish to portray The message we wish to convey Advertising News Releases, Advertising for FREE! Merchandising and Sales...

...but also from the client's point of view. Suitable for: Graduates who have a serious interest in advertising for a career in the industry. Graduates...

...Anyone above 16 years old is eligible for an Apprenticeship, whether you have just left school, have been in employment for years or seeking a career change...

...Suitable for: These courses are for individuals who already work with customers in any type of business environment. You will need an ID card and proof...

...Hospitality service managers It comes as no surprise that we are an ageing population. This has implications for all sectors of business, but in particular...

...TUESDAY, 14TH - FRIDAY, 17TH MAY 2024 A 4-day immersive learning expedition in London brings together the brightest and most forward-thinking...

...bottom line as well as customer and employee loyalty. Suitable for: Directors, Owner Managers, Customer Service Managers and/or Team Leaders Directors...

...Those who recognise the need to improve both written and verbal communication. A one workshop aimed at developing the communications ability of staff...