Telephone Skills inhouse

...quality service to all contacts. The course recognises that to maintain high standards people working on the telephone need to be monitored...

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...

...in their area of practice. Successful completion of this course allows you to progress to higher level qualifications. ABA Training offer the highest quality...

...receiving end of telephone calls from customers and clients. Sales, customer service and call centre staff - and any other staff who are regularly on...

...is expected of them in terms of product knowledge. This course recognises the importance of providing support in the first few weeks of a new employee’s job role...

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...

...It is suitable for candidates working in any sector, including Finance, Telecommunications, Retail, Manufacturing, Public Services, Logistics...

...customer service and who need to deal with customers and undertake customer service related activities on a day to day basis. The programme is ideal...

...the basic product/service is often far from unique. Why does a customer choose to use a supplier in preference to another? What makes customer/clients return?...

...throughout the UK, at our training venue or at an independent location, convenient to you Private course at your company office throughout the...

...Experienced employees, who wish to have their competency recognised and gain certification. New employees who have undergone basic training and are...

...a formal qualification to enhance career prospects or for those who wish to progress further following completion of the Customer Service NVQ Level 1 or similar...

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...

...call centre or any type of Helpdesk / Support environment. It is an intensive course that aims to build on areas where Helpdesk representatives feel...

...This qualification is designed for employees who need to communicate clearly and confidently. It is also suitable for individuals who work with others...

...a formal qualification to enhance career prospects or for those who wish to progress further following completion of the Customer Service NVQ Level...

...employers and employees to the skills and abilities we all instinctively possess when dealing with others and to promote the value of providing a service to others...

...(equivalent to two A-Level passes) What do Apprenticeships lead to? An Apprenticeship is not a qualification in itself, but is a framework that contains...

...We come to your company's premises to deliver courses for 1 to 8 (or more) delegates in topics such as supervisory skills, management skills... Learn about: Assertive Behaviour, Client satisfaction evaluation, Telephone Skills...

...like how to create a warm and professional telephone manner and take excellent messages. Or maybe the more experienced among us may be looking for... Learn about: Assertiveness Training, Confidence Training, Telephone Skills...