Telephone Skills inhouse

...in their area of practice. Successful completion of this course allows you to progress to higher level qualifications. ABA Training offer the highest quality...

...receiving end of telephone calls from customers and clients. Sales, customer service and call centre staff - and any other staff who are regularly on...

...is expected of them in terms of product knowledge. This course recognises the importance of providing support in the first few weeks of a new employee’s job role...

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...

...It is suitable for candidates working in any sector, including Finance, Telecommunications, Retail, Manufacturing, Public Services, Logistics...

...customer service and who need to deal with customers and undertake customer service related activities on a day to day basis. The programme is ideal...

...the basic product/service is often far from unique. Why does a customer choose to use a supplier in preference to another? What makes customer/clients return?...

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...

...throughout the UK, at our training venue or at an independent location, convenient to you Private course at your company office throughout the...

...a formal qualification to enhance career prospects or for those who wish to progress further following completion of the Customer Service NVQ Level 1 or similar...

...Experienced employees, who wish to have their competency recognised and gain certification. New employees who have undergone basic training and are...

...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...

...call centre or any type of Helpdesk / Support environment. It is an intensive course that aims to build on areas where Helpdesk representatives feel...

...a formal qualification to enhance career prospects or for those who wish to progress further following completion of the Customer Service NVQ Level...

...This qualification is designed for employees who need to communicate clearly and confidently. It is also suitable for individuals who work with others...

...employers and employees to the skills and abilities we all instinctively possess when dealing with others and to promote the value of providing a service to others...

...This Level 2 NVQ Diploma in Business & Administration is designed for learners who need to develop or consolidate their skills. Units: Units typically include... Learn about: Customer Service Skills, Customer Service...

...(equivalent to two A-Level passes) What do Apprenticeships lead to? An Apprenticeship is not a qualification in itself, but is a framework that contains...

...We come to your company's premises to deliver courses for 1 to 8 (or more) delegates in topics such as supervisory skills, management skills... Learn about: Customer Care, Assertive Behaviour, Client Management...

...subject to further discussion. Please contact dancinglion for more information. This course is an excellent tool for increasing call centre knowledge and management skills... Learn about: Telephone answering, Organizational Skills, Communication Skills...