Telephone Skills inhouse

...subject to further discussion. Please contact dancinglion for more information. This course is an excellent tool for increasing call centre knowledge and management skills... Learn about: Call Centre, Communication Training, Decision Making...

...(equivalent to two A-Level passes) What do Apprenticeships lead to? An Apprenticeship is not a qualification in itself, but is a framework that contains...

...(or more) delegates in topics such as supervisory skills, management skills, leadership development, exceptional customer service, telephone techniques... Learn about: Customer Care, Customer Service, Assertion Training...

...Suitable for: Who Should Attend? Staff members who use the telephone as part of everyday duties and particularly. Individuals who wish to improve their... Learn about: Corporate Communications, Assertiveness Training, Telephone Skills...

...This training programme is typically delivered in English. Translators can be provided at an additional cost. In order to ensure that there is a good balance of theory... Learn about: Telephone Skills, Negotiation Skills, Stress Management...

...put excitement in your voice, and enthuse a positive winning attitude that will give customers every confidence in you Gauge how to confidently ask questions...

...telephone effectively and correctly use their voice, language and a professional approach to influence others Create the right impression of their organisation... Learn about: Essential Telephone Techniques, Questioning skills, Types of customers...

...Everyone who communicates with a customer in any way should attend this workshop! Frontline Customer Care One Day Course Course Aims: Achieving real excellence...

...As a result of this assessment senior management will have: A full assessment of how to develop the call centre to fully meet the company vision... Learn about: Customer Care, Operations Management, Quality Testing...

...creating your firm’s crucial 1st impression to customers and “YOU DON’T GET A 2ND CHANCE TO CREATE THAT ALL-IMPORTANT 1ST IMPRESSION!” Who should attend...

...In companies which do not already have CSM, the quality manager is likely to be tasked with introducing it In those companies that already have...

...are external buyers or internal co-workers, things happen and customers get upset. It’s the nature of things. The challenge each of us face is to handle...

...objectives such as inbound or outbound customer service, sales, customer loyalty, mystery shopping and sign posting. This training programme is typically delivered in English... Learn about: Communication Training, Customer relationship, Confidence Training...

...Proper Planning Prevents Particularly Poor Performance! Working to achieve Goals and meet Targets Selling the Appointment by Telephone - The Steps...

...With the starting point of a robust CSM survey, this course examines in detail the strategies that work. It also investigates the techniques for maintaining...

...Build your skills to perform essential customer rapport building actions Listening to Your Customers: Learn how to effectively listen to your customers... Learn about: Decision Making, Customer relationship, Influencing Skills...

...Skills will be developed through on-going training and reinforcement to fully develop the selling ability of the sales team: Getting Past the Gatekeeper... Learn about: Team Training, Sales Strategy, Training First Aid...

...powerful marketing tool is sitting on your desk Put more muscle into your telemarketing arm by attending this practical and productive training course...

...or who manages a Client-facing team. Client Service Essentials How to turn clients into positive advocates for your firm! When your product or service...

...Anyone who interacts with customers either face to face or by telephone, or who manages such a team. Customer Care and Service This enjoyable training day will include...