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Telephone Skills inhouse
- Training
- Inhouse
...not only to present and preserve an excellent reputation, but to shine and go that extra mile. Day by day, your customer-facing employees are deciding your future...
- Training
- Inhouse
- 2 Days
...is expected of them in terms of product knowledge. This course recognises the importance of providing support in the first few weeks of a new employee’s job role...
- Course
- Inhouse
- 3 Days
...Team Leaders and SupervisorsAll Managers, Team Leaders and Supervisors. Call Centre Leadership - 3 Day Programme Suitable For: All Managers...
- NVQ
- Inhouse
...It is suitable for candidates working in any sector, including Finance, Telecommunications, Retail, Manufacturing, Public Services, Logistics...
- Training
- Inhouse
- 1 Day
...the basic product/service is often far from unique. Why does a customer choose to use a supplier in preference to another? What makes customer/clients return?...
- Course
- Inhouse
...throughout the UK, at our training venue or at an independent location, convenient to you Private course at your company office throughout the...
- Short course
- Inhouse in Avon
- Intermediate
- Different dates available
...We come to your company's premises to deliver courses for 1 to 8 (or more) delegates in topics such as supervisory skills, management skills... Learn about: Assertive Behaviour, Anger Management, Listening Skills...
- Training
- Inhouse
- 3h
...put excitement in your voice, and enthuse a positive winning attitude that will give customers every confidence in you Gauge how to confidently ask questions...
- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
...Skills will be developed through on-going training and reinforcement to fully develop the selling ability of the sales team: Getting Past the Gatekeeper... Learn about: Training First Aid, Sales skills, Sales Training...
- Short course
- Inhouse
- Different dates available
- 7h - 1 Day
...telephone effectively and correctly use their voice, language and a professional approach to influence others Create the right impression of their organisation... Learn about: Communication Model, Listening Skills, Skills and Training...
- Training
- Inhouse
- 6h
...creating your firm’s crucial 1st impression to customers and “YOU DON’T GET A 2ND CHANCE TO CREATE THAT ALL-IMPORTANT 1ST IMPRESSION!” Who should attend...
- Training
- Inhouse
- 6h
...Proper Planning Prevents Particularly Poor Performance! Working to achieve Goals and meet Targets Selling the Appointment by Telephone - The Steps...
- Training
- Inhouse
- 3h
...powerful marketing tool is sitting on your desk Put more muscle into your telemarketing arm by attending this practical and productive training course...
- Training
- Inhouse
- 3h
...or who manages a Client-facing team. Client Service Essentials How to turn clients into positive advocates for your firm! When your product or service...
- Training
- Inhouse
- 1 Day
...Everyone who communicates with a customer in any way should attend this workshop! Frontline Customer Care One Day Course Course Aims: Achieving real excellence...
- Training
- Inhouse
- 6h
...Anyone who interacts with customers either face to face or by telephone, or who manages such a team. Customer Care and Service This enjoyable training day will include...
- Training
- Inhouse
- Different dates available
...are external buyers or internal co-workers, things happen and customers get upset. It’s the nature of things. The challenge each of us face is to handle...
- Short course
- Inhouse
- 1 Day
...In companies which do not already have CSM, the quality manager is likely to be tasked with introducing it In those companies that already have...
- Short course
- Inhouse
- 1 Day
...With the starting point of a robust CSM survey, this course examines in detail the strategies that work. It also investigates the techniques for maintaining...
- Training
- Inhouse
- Different dates available
...Build your skills to perform essential customer rapport building actions Listening to Your Customers: Learn how to effectively listen to your customers... Learn about: Influencing Skills, Organizational Skills, Listening Skills...