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Call Centre Inhouse
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...subject to further discussion. Please contact dancinglion for more information. This course is an excellent tool for increasing call centre knowledge and management skills... Learn about: Telephone user support, Time management, Customer Service...
...subject to further discussion. Please contact dancinglion for more information. This course is an excellent tool for increasing call centre knowledge and management skills... Learn about: Telephone user support, Time management, Customer Service...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse in London
- Different dates available
- 1 Day
...participants will explore Albert Mehrabian’s study on communication and how it affects telephone communication. Participants will also learn the role that... Learn about: Customer Service, Communication Training, Sales Training...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...What are the issues that may be causing staff to leave or underperform? Do staff feel they are developing their skills? Can trainers assess performance?... Learn about: Organizational Skills, Time management, Operations Management...
...What are the issues that may be causing staff to leave or underperform? Do staff feel they are developing their skills? Can trainers assess performance?... Learn about: Organizational Skills, Time management, Operations Management...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
← | → see all
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
← | → see all
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
...expectations and ensure satisfaction. This programme will show: ❖ how to create an excellent customer experience ❖ why the language you use is vital to... Learn about: Communication Skills, Call Handling, Call Centre...
...expectations and ensure satisfaction. This programme will show: ❖ how to create an excellent customer experience ❖ why the language you use is vital to... Learn about: Communication Skills, Call Handling, Call Centre...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Short course
- Inhouse
- 1 Day
...Moments of truth in customer service - case studies on poor and exceptional customer service The importance of communication in customer service and... Learn about: Customer Service Skills, Call Centre, Service Management...
Similar training in other typologies
- Short course
- Online
- Intermediate
- Different dates available
...participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through... Learn about: Best Practice, Call Centre...
- Course
- Online
- Different dates available
- 1 Year
...Module 03 Taking Messages Staying Out of Voice Mail Jail Closing Down the Voice Cold and Warm Calls Developing a Script Perfecting the Script Module... Learn about: Communication techniques, Verbal Communication, Call Centre...
- Course
- Online
- Intermediate
- Different dates available
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to... Learn about: Customer Service, Sales Process, Customer Service Skills...
- Course
- Online
- Beginner
- Different dates available
...For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website... Learn about: Customer Service Skills, Speaking Like a Star, Bench marking...
- Course
- Online
- Different dates available
...in this course to help improve the role of your business’ customer services. On receiving your request an academic officer from the course will call you... Learn about: Types of Questions, Key Steps, Call Centre...
- Course
- Online
- Different dates available
...Improvements Benefits Case Study Module Nine: Goal Setting The Importance of Goals SMART Goals Staying Committed Motivation Overcoming Limitations Case Study Module... Learn about: Call Centre, Defining Buying Motives, Getting Beyond the Gate Keeper...
- NVQ
- Broadstairs
- Different dates available
...questioning and collection of evidence from the workplace. Cost / Equipment £595 Start Date Flexible to suit the candidate... Learn about: Customer Service Skills, Call Centre, Customer Care...
- NVQ
- Online
- Different dates available
- 1 Year
...Nine – Goal Setting Module Ten – Key Steps Module Eleven – Closing Module Twelve – Wrapping Up Activities Call Centre & Customer Service Training Course... Learn about: Customer Service, Call Centre...
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My course is great and people here are so much helpful. You can study well and build a relationship with everyone also
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- Postgraduate
- Buckingham
- January
...service management and social and economic transformation... Learn about: Accounting and Finance, Service Management, Part Time...
...service management and social and economic transformation... Learn about: Accounting and Finance, Service Management, Part Time...
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My course is great and people here are so much helpful. You can study well and build a relationship with everyone also
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- Course
- Online
- Intermediate
- Different dates available
...cadence, and pitch. • Questioning and listening skills. •Ways of delivering bad news and saying no. •Effective ways to negotiate. •The importance of creating... Learn about: Call Centre, Call Centre Certificate Course, Customer Service Skills...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...the importance of customer care in relation to incoming calls How to handle complaints in a positive way Agreeing best practice methods Agreeing best practice methods... Learn about: Best Practice, First Impressions, Handling Complaints...
- Course
- Online
- January
...Techniques for managing stress. What Topics are Covered? -Verbal communication techniques -Who are your customers? -Listening skills... Learn about: Verbal Skills, Call Centre, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
...This telephone techniques course provides each learner with the knowledge and practical abilities required to meet these expectations and deliver a first class experience... Learn about: Customer Care, Telephone answering, Call Centre...
- Course
- Online
- Intermediate
- Different dates available
...clutter-free and easier to navigate We design our courses in a wonderful way where the learners can explore their interests Our course is well researched... Learn about: Sales Training, Telephone Communication, Taking messages...
- Course
- Online
- Different dates available
...scripts Making the script your own The sales dashboard Module Six - Speaking like a STAR S = Situation T = Task A = Action R = Result Module Seven... Learn about: Sales Training, IT Management, Call Centre...