Call Centre Certificate Course (Level 3)

Brentwood Open Learning College

Course

Online

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£ 89 VAT inc.

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Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Class hours

    200h

  • Duration

    Flexible

  • Start date

    Different dates available

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay.
Call Centre Courses online, help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing course.

Important information

Documents

  • CALL CENTER TRRAINING Level 3 Brochure.pdf

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

What Will Students Learn on Call centre certificate course?
•The nuances of body language and verbal skills.
•Aspects of verbal communication such as tone, cadence, and pitch.
• Questioning and listening skills.
•Ways of delivering bad news and saying no.
•Effective ways to negotiate.
•The importance of creating and delivering meaningful messages.
• Tools to facilitate communication.
• The value of personalizing interactions and developing relationships.
• Vocal techniques that enhance speech and communication ability.
• Techniques for managing stress.

No particular entry requirement for this course.Any one around the world can take up this course online.

Recognized certificate
Easy access of tutor
Learning flexibility
Self-motivated environment

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Reviews

This centre's achievements

2016

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 11 years

Subjects

  • Call Centre
  • Customer Service Skills
  • Customer Service
  • Sales
  • Communication Training
  • Verbal Communication
  • Sales Training
  • Call Centre Certificate Course

Teachers and trainers (1)

Allocated Upon Enrolment

Allocated Upon Enrolment

Tutor

Course programme

Call centre certificate course, consists of the following seven units:
Unit 1 – Verbal Communication Techniques

 Unit 2 – Who Are Your Customers?

 Unit 3 – Asking the Right Questions

 Unit 4 – Sales by Phone

 Unit 5 – Developing a Script

 Unit 6 – Negotiation Techniques

 Unit 7 – Dealing with Difficult Customers

Additional information

 The course comes with the following benefits:
Recognized certificate
Easy access of tutor
Learning flexibility
Self-motivated environment. 
Easy to study anywhere in the world.

See related categories

Call Centre Certificate Course (Level 3)

£ 89 VAT inc.

The best Telephone Skills courses

See all

See all