Call Centre & Customer Service Training Course

Janets

NVQ

Online

£ 313 VAT inc.

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Description

  • Type

    NVQ Level 2

  • Methodology

    Online

  • Duration

    1 Year

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

The Call Centre & Customer Service Training Course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers such as the use of probing techniques, voice control, what to say when, rapport building and much more.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

Call Centre & Customer Service Training Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.

Upon successful completion of the course you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99.

Earn a free e-certificate upon successful completion.
Accessible, informative modules taught by expert instructors
Study in your own time, at your own pace, through your computer tablet or mobile device
Benefit from instant feedback through mock exams and multiple-choice assessments
Get 24/7 help or advice from our email and live chat teams
Full Tutor Support on Weekdays

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Reviews

Subjects

  • Call Centre
  • Customer Service
  • Getting
  • Customer
  • Training
  • Course
  • Module
  • Goal
  • Bench
  • Activities

Course programme

COURSE CURRICULUM

Call Centre & Customer Service Training Course
  • Module One – Getting Started
  • Module Two – The Basics (I)
  • Module Three – The Basics (II)
  • Module Four – Phone Etiquette
  • Module Five – Tools
  • Module Six – Speaking Like a Star
  • Module Seven – Types of Questions
  • Module Eight – Bench marking
  • Module Nine – Goal Setting
  • Module Ten – Key Steps
  • Module Eleven – Closing
  • Module Twelve – Wrapping Up
Activities
  • Call Centre & Customer Service Training Course- Activities
Recommended Reading
  • Recommended Reading : Call Centre & Customer Service Training Course
Mock Exam
  • Mock Exam- Call Centre & Customer Service Training Course
Final Exam
  • Final Exam- Call Centre & Customer Service Training Course

See related categories

Call Centre & Customer Service Training Course

£ 313 VAT inc.

The best Customer Management courses

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