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Call Centre Inhouse
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...By the end of the course participants will be have gained the following knowledge and skills: ❖understanding the role of the call center and contact centre... Learn about: Conflict Resolution, Time management, Communication Training...
...By the end of the course participants will be have gained the following knowledge and skills: ❖understanding the role of the call center and contact centre... Learn about: Conflict Resolution, Time management, Communication Training...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse in London
- Different dates available
- 1 Day
...body language plays in telephone communication. Verbal Communication Techniques This session will cover the four E’s of an effective telephone voice and... Learn about: Call Centre, Customer Service, Communication Training...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...customer service and customer care objectives, including whether to outsource or meet resource needs inhouse. A consensus of the current issues influencing... Learn about: Quality Testing, Organizational Skills, Call Centre...
...customer service and customer care objectives, including whether to outsource or meet resource needs inhouse. A consensus of the current issues influencing... Learn about: Quality Testing, Organizational Skills, Call Centre...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
← | → see all
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
← | → see all
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Programme objectives To develop participants communication and customer service skills so that they represent the company brand, meet and exceed customer... Learn about: Problem Solving, Call Handling, Customer Care...
...Programme objectives To develop participants communication and customer service skills so that they represent the company brand, meet and exceed customer... Learn about: Problem Solving, Call Handling, Customer Care...
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Dancing lion designed and delivered a fantastic cross-cultural training programme for our Indian contact centre clients. They were a delight to work with: professional, personable and reliable. The training was extremely well received by our Indian clients and really helped to bridge cross-cultural issues.
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The trainer was very good.
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- Short course
- Inhouse
- 1 Day
...manage expectations Identifying your customers and their expectations from your organisation Working in as part of a team to improve the customer experience... Learn about: Service Operations, Customer Service, Call Handling...
Similar training in other typologies
- Short course
- Online
- Intermediate
- Different dates available
...11:45 - 12:45 Delegates to Mark Pre-recorded Customer Complaints Calls (Here delegates use their own scoring systems and the whole group discusses whether... Learn about: Call Centre, Best Practice...
- Course
- Online
- Different dates available
- 1 Year
...handling difficult phone calls and customers, managing customers, the right ways of responding to the client’s questions etc. will be discussed in the course... Learn about: Out of Voice Mail Jail, Communication techniques, Call Centre...
- Course
- Online
- Intermediate
- Different dates available
...which you will get access once you are enrolled. The material can be downloaded and printed as well. Our distance learning course materials are specially... Learn about: Customer Service, Sales Process, Customer Service Skills...
- Course
- Online
- Beginner
- Different dates available
...Our Call Center Training will allow you to step into your office with confidence as you will be equipped to answer questions and overcome problems... Learn about: Goal Setting, Call Centre, Customer Service Skills...
- Course
- Online
- Different dates available
...Level 2 Certificate in Call Centre & Customer Service Training Mock Exam Mock Exam – Level 2 Certificate in Call Centre & Customer Service Training Final... Learn about: Call Centre, Key Steps, Goal Setting...
- Course
- Online
- Different dates available
...Speaking Like a Star S= Situation T= Task A= Action R=Result Case Study Module Seven: Types of Questions Open Questions Closed Questions Ignorant Redirection... Learn about: Difficult Customers, Defining Buying Motives, Case Study...
- NVQ
- Broadstairs
- Different dates available
...and written communication Remote support for products or services Assessments/Examinations The process of assessment requires the demonstration of skills... Learn about: Customer Service Skills, Customer Care, Call Centre...
- NVQ
- Online
- Different dates available
- 1 Year
...receives the best possible service. You will get provide with the skill building in every aspect of handling calls from customers such as the use of probing techniques... Learn about: Customer Service, Call Centre...
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My course is great and people here are so much helpful. You can study well and build a relationship with everyone also
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- Postgraduate
- Buckingham
- January
...to the body of knowledge in a particular academic or professional discipline. DPhil -3 academic years of full-time study or 6 years of part-time study... Learn about: Economic Theory, Business School, Full Time...
...to the body of knowledge in a particular academic or professional discipline. DPhil -3 academic years of full-time study or 6 years of part-time study... Learn about: Economic Theory, Business School, Full Time...
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My course is great and people here are so much helpful. You can study well and build a relationship with everyone also
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- Course
- Online
- Intermediate
- Different dates available
...Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to... Learn about: Sales Training, Call Centre, Call Centre Certificate Course...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- January
...is always seen in the best light. Greater confidence when taking incoming calls Telephone 'etiquette' when answering, holding or transferring calls Understand... Learn about: First Impressions, Correct Vocabulary, Call Centre...
- Course
- Online
- January
...This session will give participants a chance to lay out the framework for their script. Perfecting the Script Next, participants will learn ways to customize their scripts... Learn about: Call Centre, Customer Manager, Customer satisfaction...
- Course
- Online
- Intermediate
- Different dates available
...Structure their phone calls Create a professional image of the organisation During this interactive, linked and practical telephone techniques course... Learn about: Customer Service, Call Centre, Customer Care...
- Course
- Online
- Intermediate
- Different dates available
...Stress Busting Module 28: News from Within... Learn about: Sales by Phone, Communication Training, Telephone Communication...
- Course
- Online
- Different dates available
...Telephone selling techniques Module Eleven - Closing Knowing when it's time to close Closing techniques Maintaining the relationship After the sale Module Twelve... Learn about: Confidence Training, IT Management, Call Centre...