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Inhouse Organizational Skills Inhouse
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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- Course
- Inhouse
- Different dates available
- 2 Days
...participants will learn how to recognize and meet customers requirements. This training programme is typically delivered in English. Translators can... Learn about: Organizational Skills, Customer Service, Community Education...
...participants will learn how to recognize and meet customers requirements. This training programme is typically delivered in English. Translators can... Learn about: Organizational Skills, Customer Service, Community Education...
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Dancing lion training created a communications skills training programme to deliver to contact centre agents in Ireland and India. It was a great eye opener to see the approach. The knowledge for the contact centre environment was first class. They understood how to achieve optimum results through the tailored training material.
← | → see all
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The trainer from dancing lion was very open, professional and the calmest person I’ve ever met. He delivered effective training even in the most challenging situations and to hardest of individuals.
← | → see all
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An excellent training programme – thank you. You were an absolute pleasure to work with – I wish you the very best for the future hope we can work together again.
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This course skilled me with the practical use of Sage and thus it will help a lot in my job.
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- Course
- Inhouse in City Of London
- Different dates available
- 1 Day
...business relationships focused on trust and results. Reinforce your skills and become a successful professional! Contact emagister.co.uk and learn about... Learn about: Project Development, Communication Skills, Report Writing...
...business relationships focused on trust and results. Reinforce your skills and become a successful professional! Contact emagister.co.uk and learn about... Learn about: Project Development, Communication Skills, Report Writing...
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This course skilled me with the practical use of Sage and thus it will help a lot in my job.
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I took the Starting a New Job Bundle course and do not regret it! Great learning experience, instructor was very knowledgeable and well versed.
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- Training
- Inhouse
- Different dates available
...Review your current level of performance and determine what you should do going forward... Learn about: Employee Communication, Organizational Skills, Customer Service Skills...
...Review your current level of performance and determine what you should do going forward... Learn about: Employee Communication, Organizational Skills, Customer Service Skills...
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I took the Starting a New Job Bundle course and do not regret it! Great learning experience, instructor was very knowledgeable and well versed.
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- Short course
- Inhouse
- Different dates available
- 3 Days
...recognised qualification Benefits for employers Motivated and competent team leaders Increased productivity Customise this qualification to suit organisational... Learn about: Organizational Skills, Time management, Team Performance...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Course
- Inhouse
- Different dates available
- 2 Days
...will ensure all benefit. Centre managers, help desk managers, supervisors, team leaders and call centre professionals. Programme objectives To develop... Learn about: Telephone Skills, Decision Making, Telephone answering...
...will ensure all benefit. Centre managers, help desk managers, supervisors, team leaders and call centre professionals. Programme objectives To develop... Learn about: Telephone Skills, Decision Making, Telephone answering...
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I enjoyed the role play exercises and I never expected to.
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A very good course with many good ideas to take away.
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The trainer was very well represented and knowledgable.
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- Training
- Inhouse
- Beginner
- Different dates available
...Basic Business Skills, Personal Behaviors and Conduct, You and Your Boss. The modules offered in this bundle (listed in the syllabus) can also be taken as individual courses... Learn about: Customer Service, Strategic Planning, Work Environment...
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I have worked with dancing lion on several projects mainly around change management. The trainer’s engagement with individuals to drive change was inspiring, especially amongst the most challenging people. The significant change in people's focus lead to a new culture and continuous improvement. I would definitely use dancing lion training again.
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The tutor was excellent, a very good style of course delivery.
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A good combination of group work and practical.
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- Course
- Inhouse
- Different dates available
- 2 Days
...Role models who can seed change and enroll colleagues in bring about a vision This programme is aimed at top managers, strategists, business transformation specialists... Learn about: Team Building, Communication Training, People Management...
...Role models who can seed change and enroll colleagues in bring about a vision This programme is aimed at top managers, strategists, business transformation specialists... Learn about: Team Building, Communication Training, People Management...
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I have worked with dancing lion on several projects mainly around change management. The trainer’s engagement with individuals to drive change was inspiring, especially amongst the most challenging people. The significant change in people's focus lead to a new culture and continuous improvement. I would definitely use dancing lion training again.
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The tutor was excellent, a very good style of course delivery.
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A good combination of group work and practical.
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- Training
- Inhouse
- Beginner
- Different dates available
...Create a team meeting agenda item to reinforce great teamwork Valuing Employees: Discuss with your employees why you value them, why they’re important... Learn about: Listening Skills, Team Development, Conflict Resolution...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Course
- Inhouse
- Different dates available
- 2 Days
...to be carried out by dancing lion, by your company personnel, and your company with external assistance. Usability Assessment Ease of usability is essential... Learn about: Call Handling, Communication Training, Communication Skills...
...to be carried out by dancing lion, by your company personnel, and your company with external assistance. Usability Assessment Ease of usability is essential... Learn about: Call Handling, Communication Training, Communication Skills...
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Dancing lion provided an interim L&D manager who worked as part of our team to deliver a new contact centre for project in the Middle East. I found them to be diligent, conscientious with a high degree of integrity and knowledge within the area of learning and development.
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The trainer was an excellent communicator, calm and always delivered on time to quality. A real gentleman!
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- Training
- Inhouse
- Different dates available
...Become a Contributing Project Team Member. The modules offered in this bundle (listed in the syllabus) can also be taken as individual courses. The... Learn about: Presentation Skills, Communication Skills, IT Project Management...
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Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
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Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
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- Course
- Inhouse
- Different dates available
- 2 Days
...❖ understand the need for change from an organisational perspective ❖ recognise different levels of change and their practical implications ❖ understand... Learn about: Strategy Development, Problem Solving, Organizational Skills...
...❖ understand the need for change from an organisational perspective ❖ recognise different levels of change and their practical implications ❖ understand... Learn about: Strategy Development, Problem Solving, Organizational Skills...
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Dancing lion designed and delivered an excellent 2 day course for my Porters and Area Cleaners. We are beginning to change the culture of an institution with a 450 year history. Dancing lion have been pivotal in helping to make this change happen. Thank-you for the valuable intervention!
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Dancing lion shared our vision and harnessed their ideas into workable and practical solutions, customized to our needs.
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- Training
- Inhouse
- Different dates available
...Understand past problems and plan for their potential impact on the project Meeting Customer Needs: Know what your customers need and what you can do... Learn about: Decision Making, Communication Skills, Project Risk...
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Great trainer and consultant!
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- Course
- Inhouse
- Different dates available
- 2 Days
...how to work smarter rather than work harder. As a self-management tool all staff will benefit from attending. Managers and specialist staff with additional... Learn about: Time management, Delegating Skills, Persuasion Skills...
...how to work smarter rather than work harder. As a self-management tool all staff will benefit from attending. Managers and specialist staff with additional... Learn about: Time management, Delegating Skills, Persuasion Skills...
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Great trainer and consultant!
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- Training
- Inhouse
- Different dates available
...Explore the jobs and opportunities within the company Identify Your Skill Gaps: Identify your current skills and capabilities and determine what gaps exist... Learn about: Career Development, Organizational Skills, Assertiveness Training...
- Course
- Inhouse
- Different dates available
- 2 Days
...roles and your preferred method, ❖ manage the boundaries between social and business relationships, ❖ deal with difficult staff situations, ❖ time management... Learn about: Verbal Communication, Communication Training, Team Performance...
- Training
- Inhouse
- Different dates available
...(listed in the syllabus) can also be taken as individual courses. The aim of this bundle is to develop the essentials skills of a leader. Course Title... Learn about: Conflict Management, Team Development, Strategic Management...
- Course
- Inhouse
- Different dates available
- 2 Days
...❖ discuss the primary concepts of Total Quality Management ❖ define the major benefits to the organisation of Total Quality Management ❖ describe TQM techniques... Learn about: Performance Management, Motivation techniques, Total quality...
- Training
- Inhouse
- Different dates available
...Talk to your boss about the right level of challenge for... Learn about: Creative Thinking, Creative Writing, Creative techniques...
- Training
- Inhouse
- Different dates available
...Build your skills to perform essential customer rapport building actions Listening to Your Customers: Learn how to effectively listen to your customers... Learn about: Listening Skills, Customer Care, Decision Making...
- Training
- Inhouse
- Different dates available
...Coaching Career Development, Developing for Success, Building Your Career. The modules offered in this bundle (listed in the syllabus) can also be taken as individual courses... Learn about: Personal Skills Development Plan, Performance Management, Career Development...