Courses in Inverness

...module in order to obtain their new SIA Licence. The Physical Intervention module is an SIA approved course which instructs candidates in non-harm escorting... Learn about: Physical Intervention, Door Supervisor, Training First Aid...

...responsible for reporting important information, as well as anyone else whose role involves their communicating information into the public domain... Learn about: Tips and Techniques, Raising a Query, Maintaining Corporate Style...

...This course is designed to give delegates the opportunity to learn, practice and receive feedback on the skills and behaviours they want to develop... Learn about: Dealing with People, Assertive Behaviour, Resolving Issues...

...personnel staff and people who work with client groups in need of support. Course Objectives: When faced with a fellow colleague who is in need of support...

...Depreciation etc. - Importance of expense control Additional information: This course is part of a suite of financial training programmes. The center... Learn about: Account Statements, Expense Control, Balance Sheet...

...and clear verbal communication Building effortless rapport Networking in and out of the workplace Establishing and maintaining trust Who should attend... Learn about: Building Rapport, Matrix Management, Motivations of others...

...professionally deliver presentations or communicate effectively. This is essential training for salespeople and those who need to attractively convey ideas... Learn about: Gathering Information, Overcoming Obstacles, Oratory Techniques...

...The aim of this course is to enable delegates to create a memorable impact when delivering PowerPoint presentations. Contents: By the end of this course...

...ill-thought out verbal communication. This practical short course will demonstrate tools and techniques you can use to communicate better with colleagues and customers... Learn about: Speaking Clearly, Key Skills, Sentence Structure...

...objections Understand the importance of relationship selling on the phone Enhance their company's image by dealing professionally with incoming calls Understand... Learn about: Company Image, Telesales Structure, Buying Signals...

...This course is suitable for anyone new to project management or who has a requirement to understand the fundamental aspects of effectively managing projects... Learn about: Managing a Workplan, Roles and Responsibilities, Managing Risk...

...and Associate member of IOSH (Institute of Occupational Safety and Health) and is also a member of the Chartered Management Institute and the International... Learn about: Managing Asbestos, Quantitative Risk Assessments, Practical Experience...

...both with people and situations, and issues relating to human resource management. All delegates who successfully complete this course will recieve a certificate of attendance... Learn about: Handling Bullying Informally, Creating Positive Work Environment, Team Action Plans...

...in design and delivery of training needs analysis training. The trainer has been successfully delivering HR related training programmes to both public... Learn about: Evaluation Procedures, Information Gathering, Identifying Issues...

...as opposed to "decision-making", "problem-solving" or "creative problem-solving." This course will cover: The difference between communicating and selling... Learn about: Effective Communication, Different Language Styles, Win/Win Solutions...

...to bring examples of their own written work to the public course. By taking this course, participants will increase their confidence in producing written material... Learn about: Letter Writing...