Courses in Inverness

...to the customers and staff. HABC are the largest awarding body in the U.K for the qualification which means that this certificate will be accepted by... Learn about: Physical Intervention, First Aid, Skills and Training...

...course is dedicated to refreshing knowledge on spelling, grammar and punctuation and identifying the common mistakes that arise from a poor grasp of these elements... Learn about: Role of Proofreader, Raising a Query, Tips and Techniques...

...accepted Deal with difficult people in a more confident manner Course benefits: Handling people and situations at work with confidence Achieving results... Learn about: Dealing with People, Positive Body Language, Assertive Behaviour...

...enjoyable and interactive course. Contents: Active listening and constructive questions Internal experience and external signals Effective language patterns...

...Course Content: - Understanding the difference between the business managers' role versus the role of the accountant - Understanding financial statements... Learn about: Revenue Expenditures, Expense Control, Account Statements...

...all kinds of work-based and social occasions in a really positive frame of mind. Positive influencing skills is designed specifically to help you develop... Learn about: Matrix Management, Body Language, Building Rapport...

...Body language - techniques and examples of its use by experts - Oratory techniques and crucial points to remember - Using different resources and aids/when... Learn about: Body Language, Oratory Techniques, Gathering Information...

...The aim of this course is to enable delegates to create a memorable impact when delivering PowerPoint presentations. Contents: By the end of this course...

...Hearing and listening techniques, such as clarifying with questions will be covered, as well as tips for speaking clearly. Delegates will be working on speed... Learn about: Presenting Ideas, Speaking Clearly, Sentence Structure...

...The aim of this course is to enable delegates to have the confidence to make successful cold calls, use appropriate questioning techniques, identify selling... Learn about: Telesales Structure, Telephone Etiquette, Incoming Calls...

...· Communication plan examples · Tips for writing a project definition · Types of documentation · Setting goals and objectives · Managing the workplan ·... Learn about: Setting Goals, Stakeholder Management, Managing a Workplan...

...work to enthuse and inform its delegates. Cosensa trainers are chosen for their practical experience gained in real life situations and for their ability to inspire delegates... Learn about: Assessing Risk, Inspiring Others, Managing Asbestos...

...both with people and situations, and issues relating to human resource management. All delegates who successfully complete this course will recieve a certificate of attendance... Learn about: Personal Objectives, Team Action Plans, Establishing Boundaries...

...This intensive and interactive one-day programme has the added benefit of ensuring that training and development initiatives are aligned with organisational goals... Learn about: Analysis Training, Evaluation Procedures, Identifying Issues...

...news or information barriers to effective facilitation Using a simple structure to plan effective communication Communicating more effectively on an individual... Learn about: Strategic Planning, Win/Win Solutions, Taking Control...

...and plain English used to effect · Letter Writing · Using a systematic approach to planning, writing and editing · Effective openings and closings · Using... Learn about: Letter Writing...