ITIL® Practitioner with Exam
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The coach Rosalind Ward was magnificent making what could be an extremely dry subject, intriguing. The main little disturbance was the archives provided to the coach for test papers for the exam, they truly should be upgraded as a portion of the inquiries were vague and deluding. Apart from that, a pleasant week, Thanks Roz.
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Great guide, effective planning, addressed all inquiries, gave all materials and cordial study atmosphere.
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Teaching methodology is great.
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Course
Online
Don't miss the chance of studying this ITIL® Practitioner Training with TKA!
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Type
Course
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Level
Intermediate
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Methodology
Online
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Class hours
10h
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Duration
90 Days
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Start date
Different dates available
The Knowledge Academy’s ITIL Online training course will prepare delegates for the Practitioner exam, which is included in this course. The ITIL Online Practitioner Training Course will give delegates an understanding of the practical application of the ITIL framework in the day to day work practices to support their business objectives, which will allow them to improve their career prospects and abilities within the workplace. Students will learn about the three key areas vital to success in any improvement initiatives and the nine guiding principles ITIL Practitioner follows. By choosing The Knowledge Academy's online ITIL® Practitioner training course delegates will be able to learn at their own pace, in their chosen environment, giving them the best possible learning experience and allowing them to complete their exams when they feel ready.
Facilities
Location
Start date
Start date
About this course
ITIL Online Practitioner Training Course with Exam is intended for those looking to learn about IT Service Management to gain the certifications needed for a career or just to improve on their understanding. This ITIL Online Training Course is specifically intended for those with busy schedules that require the flexibility to study in their own time.
This Certification is most suited for:
• IT professionals looking for a widely regarded industry-specific qualification
• IT support engineers looking to specialise in network support and management
• Executive and Directors of IT department
• Network Engineers
It is required that delegates complete and pass the ITIL Foundation course and exam before enrolling onto this course.
All of our ITIL online courses are created by us, for us and never outsourced, ensuring the highest quality in eLearning courses. Each eLearning course is handmade by our dedicated in-house team, who spend months researching and constructing each ITIL course they produce. The online courses are written with guidance from our expert trainers with over 5 years of experience in ITIL, giving our distance learning courses a professional edge that delivers you the latest knowledge and understanding in a more relaxed and convenient environment.
Rather than the usual ‘question and answer’ format, our ITIL online training courses are interactive and engaging, allowing you to get the best learning experience possible. This has also been proven to increase memory retention, which is one of the main reasons behind our high exam pass rates in ITIL online training. Our team take extra care to ensure our online courses are as detailed and up to date as possible, resulting in us becoming one of the leading providers of ITIL online training and ITIL eLearning courses.
Reviews
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The coach Rosalind Ward was magnificent making what could be an extremely dry subject, intriguing. The main little disturbance was the archives provided to the coach for test papers for the exam, they truly should be upgraded as a portion of the inquiries were vague and deluding. Apart from that, a pleasant week, Thanks Roz.
← | →
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Great guide, effective planning, addressed all inquiries, gave all materials and cordial study atmosphere.
← | →
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Teaching methodology is great.
← | →
Course rating
Recommended
Centre rating
Steve Simms
Isabel Mondorf
Collins
Andy
Jonathan Holmes
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 8 years
Subjects
- IT
- Communication Training
- ITIL
- IT Service Management
- Service Management
- Service Operations
- Systems Administration
- IT Infrastructure Library
- Problem Solving
- Conflict Resolution
- Decision Making
- ITSM
- CSI Approach
- Performance Management
- Organizational Skills
- OCM
- Communication Skills
- Effective Communication
Teachers and trainers (1)
TKA Trainer (ITIL)
ITIL Qualified Trainer
Course programme
This ITIL® Practitioner Online Training Course training course covers the following topics:
- ITSM Guiding Principles
- CSI Approach and Measuring Improvement
- Purpose and Main Outputs of each CSI Approach Step
- Critical Success Factors
- Analysing KPIs and CSFs
- Organisational Change Management
- Value and Purpose of OCM activities
- Using OCM tools and techniques to support improvement
- Apply knowledge of OCM when planning and implementing improvements
- Communication
- The importance and benefits of effective communication
- Understanding principles of communication
- Supporting improvement with communication tools
- The Nine Guiding Principles
- Start where you are
- Focus on value
- Work holistically
- Observe directly
- Collaborate
- Design for experience
- Progress iteratively
- Keep it simple
- Be transparent
ITIL® Practitioner with Exam