ITIL Service Delivery

PPi Learning Services

Course

In London

£ 1,495 + VAT

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Description

  • Type

    Course

  • Location

    London

  • Duration

    5 Days

This course will consider the business, management, technical, organisational and operational issues associated with each Service Support and Service Delivery process and plan 'best practice' improvement strategies.

Facilities

Location

Start date

London
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3-5 Crutched Friars, EC3N 2HR

Start date

On request

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Course programme

Course contentIntroduction
  • IT Service Delivery within the overall IT Service Management process model
Service Level Management
  • Planning, negotiating and managing Service Level Agreements (SLAs)
  • The Service Level Management process
  • The Service Catalogue
  • Structure, content and wording of SLAs
  • Monitoring, reporting and reviewing
  • Service Improvement Programmes
Financial Management for IT Services
  • Budgeting, costing and charging policy options, benefits and justification
  • Cost centres
  • Monitoring and interfaces with Service Level Management
Availability Management
  • Designing and maintaining high availability IT systems
  • Reliability, maintainability, serviceability and security
  • Risk analysis and management
Capacity Management
  • Capacity planning and the Capacity Database
  • Workload management, performance monitoring, application sizing, modelling, resource management
  • Capacity forecasting

See related categories

ITIL Service Delivery

£ 1,495 + VAT

The best IT Systems courses

See all

See all