Key skills courses

... his problem can be tackled. The key messages are reinforced using the effective 'LAST' mnemonic. Staff will learn to 'Listen' to the customer, 'Apologise...

..., yet powerful life techniques to your everyday challenges. The key outcomes -Learn to apply techniques that will help you see things differently...

.... The programme also includes an activities manual to help direct creative thinking. The key outcomes -Increases motivation through putting ideas into workable...

..., and one of the most successful organisations in the world. Their philosophy is so simple and will become your boarding pass to a new life at work. The key outcomes -Takes the...

... an understanding of team building or for existing teams as an insight in how to behave. The key outcomes -Ensures teams are working efficiently and maximising...

...To give people the skills to communicate effectively with colleagues and customers...

... to take negotiations from the initial planning stages through to a successful win-win outcome. The key outcomes -Acquire and improve the key skills required...

..., but works to set them aside in order to lay down some teamwork ground rules. The clear, structured approach to team skills conveys key learning points...

... is the key to business success. Team leading covers the challenges every manager faces in trying to lead a team and looks at what managers need to...

... their abilities. By trial and error, the team gradually learned some of the basic skills of good teamwork but, as Bernie points out, they did not learn enough...

.... The key outcomes -Build and manage positive teams of people who work well together -Recognise and utilise the key strengths of each individual in the...

... into action. The key outcomes -Learn how to improve your problem-solving skills by challenging your own assumptions -Learn how to assess ideas and solutions...

...: striving to improve -Empathy: listening and understanding -Social skills: building relationships and resolving conflicts He provides the tools for people...

.... They learn that they can achieve much more by co-operating and sharing skills, benefitting from greater motivation at the same time. This programme is ideal...

... the key features? How can I help the decision-making process? How do I convince a customer? Closing How do I close a sale? How do I deal with indecision...

... and valuable than making a one-off sale. The key outcomes -Learn the textbook demonstrations of how to manage a sales territory and call schedule -Excellent...

... their needs, and ultimately how to work together with a sense of trust and shared purpose. The key outcomes -Develop closer, more efficient working...

...®Identify your role within the organisation. ®Understand who your key stakeholders are. ®Understand the impact of poor working relationships. ®Highlight effective skills. Suitable for: People who wish to develop their personal effectiveness and increase their confidence in building good working...

...To understand the processes involved in effective telephone selling.. To develop delegates' skills in listening and questioning.. To help delegates the need for preparation.. To enable delegates to improve their sales results. Suitable for: Telemarketing professionals...

... people buy. Raising prospect desire. Effective presentation skills. Developing wants as opposed to fulfilling needs. Psychology of the sales process....