Level 2 Certificate in Executive Secretarial & PA - CPD Certified

COURSE CURRICULUM

Administrative Management skills

• Module One – Getting Started
• Module Two – Why Your Office Needs Administrative Procedures
• Module Three – Gathering the Right Tools
• Module Four – Identifying Procedures to Include
• Module Five – Top Five Procedures to Record
• Module Six – What to Include in Your Binder (I)
• Module Seven – What to Include in Your Binder (II)
• Module Eight – Organizing Your Binder
• Module Nine – What Not to Include in the Procedure Guide
• Module Ten – Share Office Procedure Guide
• Module Eleven – Successfully Executing the Guide
• Module Twelve – Wrapping Up

Secretarial Interpersonal Skills

• Module One – Getting Started
• Module Two – Verbal Communication Skills
• Module Three – Non-Verbal Communication Skills
• Module Four – Making Small Talk and Moving Beyond
• Module Five – Moving the Conversation Along
• Module Six – Remembering Names
• Module Seven – Influencing Skills
• Module Eight – Bringing People to Your Side
• Module Nine – Sharing Your Opinion
• Module Ten – Negotiation Basics
• Module Eleven – Making an Impact
• Module Twelve – Wrapping Up
• Developing Interpersonal Skills Course- Activities

Personal Assistant

• Module One – Getting Started
• Module Two – Working with Your Manager
• Module Three – Administrative Soft Skills
• Module Four – Effective Time Management
• Module Five – Meeting Management
• Module Six – Tools of the Trade (I)
• Module Seven – Tools of the Trade (II)
• Module Eight – Being an Effective Gatekeeper
• Module Nine – Organizational Skills
• Module Ten – Confidentiality Guidelines
• Module Eleven – Special Tasks
• Module Twelve – Wrapping Up
• Administrative Assistant Training Diploma Level 3 – Activities

Computer Literacy

Module 01: Microsoft Word

• Module One – Getting Started
• Module Two – Opening
• Module Three – Working with the Interface
• Module Four – Your First Document
• Module Five – Basic Editing Tasks
• Module Six – Basic Formatting Tasks
• Module Seven – Formatting Paragraphs
• Module Eight – Advanced Formatting Tasks
• Module Nine – Working with Styles
• Module Ten – Formatting the Page
• Module Eleven – Sharing Your Document
• Module Twelve – Wrapping Up

Module 02: Microsoft Excel

• Module One – Getting Started
• Module Two – Opening Excel
• Module Three – Working with the Interface
• Module Four – Your First Worksheet
• Module Five – Viewing Excel Data
• Module Six – Building Formulas
• Module Seven – Using Excel Functions
• Module Eight – Using Quick Analysis
• Module Nine – Formatting Your Data
• Module Ten – Using Styles, Themes, and Effects
• Module Eleven – Printing and Sharing Your Workbook
• Module Twelve – Wrapping Up

Module 03: Microsoft PowerPoint

• Module One – Getting Started
• Module Two – Opening PowerPoint
• Module Three – Working with the Interface
• Module Four – Your First Presentation
• Module Five – Working with Text
• Module Six – Formatting Text and Paragraphs
• Module Seven – Adding Pictures
• Module Eight – Advanced Formatting Tasks
• Module Nine – Working with Transitions and Animations
• Module Ten – Setting Up Your Slide Show
• Module Eleven – Showtime!
• Module Twelve – Wrapping Up

• Recommended Reading : Level 2 Certificate in Executive Secretarial & PA

• Mock Exam- Level 2 Certificate in Executive Secretarial & PA

• Final Exam- Level 2 Certificate in Executive Secretarial & PA