Level 2 Customer Service

Course Team Leader: Narsey, Bhups

Course Level: Level 2

Course Type: Part Time

Curriculum Area Description: Hospitality and Sport

How to Apply: Interview
Entry Requirements: Participants should be working in existing customer service roles

Study Hours: 0
Nº of Weeks:0

Work Placement: No
Work Placement Attendence: Optional

Course Progression: Particiapnts may choose to move onto NVQ 3 in Customer Service

Careers Progression: Participants will be qualified at level 2 for a number of front line customer service roles in both private and public sector roles

Course Description:
It recognises the diverse range of skills, functions and tasks that employees are working on to support customers both internally and externally

Description Breakdown:
The course is made up of 7 units that reflect how to prepare for the customer service role, rules and regulations, how to deal with customer service problems, creating a positive impression and building the customer relationship. The evidence will include observations, case studies,professional discussions and witness statements.

Assessment Description: Continuous

Nº Places Available: 80

Trips Residentials: None

Qualification: NVQ 2 in Customer service

Tuition Fees: 300
Material Fees: 0
Exams Fees: 0
Exam Registration: 0
Residential Fees: 0
Total Fees: 300

Additional Costs Total: 0