Level 2 (VRQ) Certificate in Customer Service.

Miller Hospitality can offer more advanced courses in Customer Service which when complete are a recognised qualification. The first qualification is called the Level 2 Certificate in Customer Service. This is a practical and classroom based course where participants have to complete work based assessments and a test to pass the qualification.

This course will include:

Unit 1 Deliver Customer Service includes -

ü Customer Service Defined

ü Reputation of the Organisation

ü Procedures

ü Impression and Image

ü Delivery

ü Handling Problems

ü Development and Improvement

Unit 2 Provide Customer Service within the Rules -

ü Health, Safety and Security

ü Data Protection

ü Legislation