Level 2 (VRQ) Certificate in Customer Service.
Course
Blended learning in Belfast City
Description
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Type
Course
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Methodology
Blended
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Location
Belfast city (Northern Ireland)
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Class hours
80h
Suitable for: Anyone in a Customer Service role
Facilities
Location
Start date
Start date
About this course
There are no formal entry requirements
Reviews
Course programme
Miller Hospitality can offer more advanced courses in Customer Service which when complete are a recognised qualification. The first qualification is called the Level 2 Certificate in Customer Service. This is a practical and classroom based course where participants have to complete work based assessments and a test to pass the qualification.
This course will include:
Unit 1 Deliver Customer Service includes -
ü Customer Service Defined
ü Reputation of the Organisation
ü Procedures
ü Impression and Image
ü Delivery
ü Handling Problems
ü Development and Improvement
Unit 2 Provide Customer Service within the Rules -
ü Health, Safety and Security
ü Data Protection
ü Legislation
Level 2 (VRQ) Certificate in Customer Service.