7

Telephone Skills courses Northern Ireland

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YOUR CURRENT SELECTION
  • Telephone Skills
COURSE TYPE
  • All 7
  • Courses and Training 5
  • Further Education 2
LEVEL
  • All levels 3
  • Beginner 2
  • Advanced 1
SUBJECT AREA
STARTING
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DURATION
  • Hours 5
  • Days 0
  • Weeks 2
  • 3 months 0
  • 6 months 0
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  • Year(s) 0
CHARACTERISTICS
  • Intensive 1
WHERE TO STUDY
Northern Ireland 7
Area/Region
METHODOLOGY
  • NVQ
  • Belfast City (Northern Ireland)

...optional units that best suit their work situation and job role. Mandatory Units Develop personal and organisational effectiveness Health and Safety... Learn about: Customer Service Skills, Call Centre... More


Price on request
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  • Course
  • Blended in Belfast City (Northern Ireland)
  • 80h

...Safety and Security ü Data Protection ü Legislation... Learn about: Influencing Skills, Negotiation Skills, Persuasion Skills... More


Price on request
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  • NVQ
  • Belfast City (Northern Ireland)

...Health and Safety in ICT and Contact Centres... Learn about: Call Centre, Customer Service Skills... More


Price on request
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  • Course
  • Blended in Belfast City (Northern Ireland)
  • 100h

...Suitable for: People in Customer Service roles who already have the skill required to pass Level... Learn about: Persuasion Skills, Negotiation Skills, Customer Care... More


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Call Centre Skills course in Belfast City
Doctrina Training & Consultancy Ltd
  • Short course
  • Belfast City (Northern Ireland)
  • Beginner
  • 1 Day

... environment. The programme equips learners with the necessary knowledge and skill to provide quality service, handle calls professionally and efficiently and communicate effectively. This course also aims to provide delegates with a fundamental understanding of the importance of team work in meeting... Learn about: Team Training, Call Centre, Call Centre... More


£275
VAT exempt
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  • Short course
  • Belfast City (Northern Ireland)
  • Beginner
  • 1 Day

...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers and gives practical tips on how to quickly make a difference in your role... Learn about: Business Performance, Team Training, Leadership style... More


£275
VAT exempt
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Outbound Telephone Sales course in Belfast
Cosensa Learning & Development Ltd
  • Training
  • Belfast (Northern Ireland)
  • Advanced
  • 1 Day

... required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help... Learn about: Requesting Appointments, Sales Process, Gathering Information... More


£ 201-500