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Telephone Skills courses Northern Ireland
- NVQ
- Belfast City
...APPRENTICESHIP CONTACT CENTRE NVQ LEVEL 3 CONTACT CENTRE OPERATIONS This NVQ is designed to reflect the work of individuals who are working in occupations...
- Course
- Blended in Belfast City
- 80h
...Suitable for: Anyone in a Customer Service role Anyone in a Customer Service role Miller Hospitality can offer more advanced courses in Customer Service...
- Course
- Inhouse in Belfast City
- Intermediate
- Different dates available
...The telephone sales skills workshop will help develop the telephone selling skills of your telephone sales team, with the purpose of achieving and exceeding targets... Learn about: Sales skills, Training First Aid, Sales Techniques...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
... environment. The programme equips learners with the necessary knowledge and skill to provide quality service, handle calls professionally and efficiently and communicate effectively. This course also aims to provide delegates with a fundamental understanding of the importance of team work in meeting... Learn about: Telephone techniques, Call Centre, Call Centre Skills...
- NVQ
- Belfast City
...APPRENTICESHIP CONTACT CENTRE NVQ LEVEL 2 CONTACT CENTRE OPERATIONS These NVQs are designed to reflect the work of individuals who are working in occupations...
- Course
- Blended in Belfast City
- 100h
...Suitable for: People in Customer Service roles who already have the skill required to pass Level...
- Short course
- Belfast City
- Beginner
- Different dates available
- 1 Day
...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers and gives practical tips on how to quickly make a difference in your role... Learn about: Call Centre, Leadership style, Call Centre Manager...
- Training
- Belfast
- Advanced
- 1 Day
... required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help... Learn about: Incoming Calls, Overcoming Objections, Telephone Etiquette...
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