Telephone Skills courses Northern Ireland

...optional units that best suit their work situation and job role. Mandatory Units Develop personal and organisational effectiveness Health and Safety...

...Safety and Security ü Data Protection ü Legislation...

...Create a successful structure for telephone sales calls which will assist in creating a winning environment. Learn how to greet the caller in a professional... Learn about: Team Training, Sales support, Training First Aid...

...the customers behaviour Know the keys to great communication Understand good telephone techniques Know how to deal with stress, awkward customers and difficult... Learn about: Enhance performance, Sales opportunities, Call Centre...

...a company whose main business is a Contact Centre or in the Contact Centre department of a company in another business area. The units within this qualification...

...Suitable for: People in Customer Service roles who already have the skill required to pass Level 2. People in Customer Service roles who already have...

...Call Centre Manager and the Team Leader Explore the Candor effect and how it can lead to improve efficiency Explore differentiation defined – about people... Learn about: Team Training, Assistant Call Centre Manager, Team Leader...

...required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques... Learn about: Incoming Calls, Buying Signals, Overcoming Objections...