Telephone Skills courses Northern Ireland

...To achieve the award at Level 2, candidates must achieve a minimum of 100 Unit Values. Candidates must achieve two mandatory units and then choose...

...and Image ü Delivery ü Handling Problems ü Development and Improvement Unit 2 Provide Customer Service within the Rules - ü Health, Safety and Security...

...questioning Identify client needs by careful questioning Successfully cross sell and upsell clients Pre-empt objections Influencing with Integrity Identify... Learn about: Training First Aid, Sales Strategy, Sales Training...

...Understand the Call Centre role and responsibilities Know how the call centre environment operates Have good customer service principles Identify and understand... Learn about: Enhance performance, Customer Service, Sales opportunities...

...APPRENTICESHIP CONTACT CENTRE NVQ LEVEL 3 CONTACT CENTRE OPERATIONS This NVQ is designed to reflect the work of individuals who are working in occupations...

...ü Sector Approaches to Customer Service. ü Influences on Customer Service Delivery and Satisfaction. ü Ethics and Values of Customer Service...

...Explore how to improve business performance by working together as a team Re-examine the difference between what is a leader and what is a manager Unity... Learn about: Call Centre, Leadership style, Assistant Call Centre Manager...

...The aim of this course is to enable delegates to have the confidence to make successful cold calls, use appropriate questioning techniques, identify selling... Learn about: Sales Process, Selling a Product, Gathering Information...