Telephone Skills courses Northern Ireland

...The Apprenticeship in Contact Centre is ideal for full-time, 16-24 year old employees who are currently working within the contact centre sector. APPRENTICESHIP...

...Safety and Security ü Data Protection ü Legislation...

...and sell opportunities Get commitment to proceed successfully... Learn about: Sales Techniques, Sales Strategy, Sales Process...

...This course is ideal for all Call Centre staff, whether they be new or experienced. By the end of this course participants will be able to: Understand... Learn about: Telephone techniques, Call Centre Skills, Call Centre...

...a company whose main business is a Contact Centre or in the Contact Centre department of a company in another business area. The units within this qualification...

...ü Sector Approaches to Customer Service. ü Influences on Customer Service Delivery and Satisfaction. ü Ethics and Values of Customer Service...

...gives practical tips on how to quickly make a difference in your role. This course is ideal for anyone who is in a management or supervisory position within a call centre... Learn about: Call Centre Manager, Business Performance, Call Centre...

...understand how to control each sales call and take confidence in their role. Effective techniques in dealing with 'gate-keepers', overcoming objections... Learn about: Telephone Etiquette, Overcoming Objections, Requesting Appointments...