7

Telephone Skills courses Northern Ireland

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  • Telephone Skills
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  • NVQ
  • Belfast City (Northern Ireland)

...optional units that best suit their work situation and job role. Mandatory Units Develop personal and organisational effectiveness Health and Safety... Learn about: Customer Service Skills, Call Centre... More


Price on request
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  • Course
  • Blended in Belfast City (Northern Ireland)
  • 80h

...and Image ü Delivery ü Handling Problems ü Development and Improvement Unit 2 Provide Customer Service within the Rules - ü Health, Safety and Security... Learn about: Persuasion Skills, Negotiation Skills, Customer Care... More


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Call Centre Skills course in Belfast City
Doctrina Training & Consultancy Ltd
  • Short course
  • Belfast City (Northern Ireland)
  • Beginner
  • Different dates available
  • 1 Day

... environment. The programme equips learners with the necessary knowledge and skill to provide quality service, handle calls professionally and efficiently and communicate effectively. This course also aims to provide delegates with a fundamental understanding of the importance of team work in meeting... Learn about: Enhance performance, Sales opportunities, Call Centre... More


£275
VAT exempt
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  • NVQ
  • Belfast City (Northern Ireland)

...The Apprenticeship in Contact Centre is ideal for full-time, 16-24 year old employees who are currently working within the contact centre sector. APPRENTICESHIP... Learn about: Customer Service Skills, Call Centre... More


Price on request
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  • Course
  • Blended in Belfast City (Northern Ireland)
  • 100h

...Suitable for: People in Customer Service roles who already have the skill required to pass Level... Learn about: Customer Care, Influencing Skills, Negotiation Skills... More


Price on request
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  • Short course
  • Belfast City (Northern Ireland)
  • Beginner
  • Different dates available
  • 1 Day

...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers and gives practical tips on how to quickly make a difference in your role... Learn about: Call Centre Manager, Call Centre, Business Performance... More


£275
VAT exempt
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Outbound Telephone Sales course in Belfast
Cosensa Learning & Development Ltd
  • Training
  • Belfast (Northern Ireland)
  • Advanced
  • 1 Day

... required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help... Learn about: Telesales Structure, Company Image, Selling a Product... More


£ 201-500