Telephone Skills courses Northern Ireland

...To achieve the award at Level 2, candidates must achieve a minimum of 100 Unit Values. Candidates must achieve two mandatory units and then choose...

...This course will include: Unit 1 Deliver Customer Service includes - ü Customer Service Defined ü Reputation of the Organisation ü Procedures ü Impression...

...questioning Identify client needs by careful questioning Successfully cross sell and upsell clients Pre-empt objections Influencing with Integrity Identify... Learn about: Training First Aid, Sales Training, Sales Techniques...

...This course is ideal for all Call Centre staff, whether they be new or experienced. By the end of this course participants will be able to: Understand... Learn about: Call Centre, Sales skills, Call Centre Skills...

...Health and Safety in ICT and Contact Centres...

...ü Added Value and Competitive Advantage. ü Balance Between Customer Service and Organisational Goals. ü Personal Behaviour and the Behaviour of Customers...

...of effort – getting everyone to buy into the same vision, values and strategy and explore the reasons WHY Create a culture that enables people to achieve... Learn about: Business Performance, Team Training, Team Leader...

...Use simple communication skills to gather information and gain commitment Recognise and respond to buying signals Describe the structure for overcoming... Learn about: Requesting Appointments, Telephone Etiquette, Sales Process...