Telephone Skills courses Northern Ireland

...APPRENTICESHIP CONTACT CENTRE NVQ LEVEL 2 CONTACT CENTRE OPERATIONS These NVQs are designed to reflect the work of individuals who are working in occupations...

...and Image ü Delivery ü Handling Problems ü Development and Improvement Unit 2 Provide Customer Service within the Rules - ü Health, Safety and Security...

...Create a successful structure for telephone sales calls which will assist in creating a winning environment. Learn how to greet the caller in a professional... Learn about: Sales skills, Sales Process, Sales Training...

...This course is ideal for all Call Centre staff, whether they be new or experienced. By the end of this course participants will be able to: Understand... Learn about: Sales opportunities, Team Training, Sales skills...

...a company whose main business is a Contact Centre or in the Contact Centre department of a company in another business area. The units within this qualification...

...Suitable for: People in Customer Service roles who already have the skill required to pass Level 2. People in Customer Service roles who already have...

...Call Centre Manager and the Team Leader Explore the Candor effect and how it can lead to improve efficiency Explore differentiation defined – about people... Learn about: Assistant Call Centre Manager, Call Centre, Business Performance...

...The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help each delegate... Learn about: Telesales Structure, Incoming Calls, Telephone Etiquette...