Telephone Skills courses Northern Ireland

...in the Contact Centre department of a company in another business area. The units within this qualification all have a specified Unit Value...

...and Image ü Delivery ü Handling Problems ü Development and Improvement Unit 2 Provide Customer Service within the Rules - ü Health, Safety and Security...

...questioning Identify client needs by careful questioning Successfully cross sell and upsell clients Pre-empt objections Influencing with Integrity Identify... Learn about: Sales support, Team Training, Sales Training...

...complaints Develop sales opportunities as and when required Work as part of a team to enhance performance... Learn about: Call Centre Skills, Call Centre, Telephone techniques...

...a company whose main business is a Contact Centre or in the Contact Centre department of a company in another business area. The units within this qualification...

...Unit 2 Customer Service Rules and Regulations ü Organisational Procedures and Change ü Involvement of Others in Change ü Consumer and Data Protection Legislation...

...their true potential Explore your own leadership style and deploy a wide range of leadership styles that builds trust and effective working relationships... Learn about: Leadership style, Call Centre Manager, Call Centre...

...sales positions in variety of industries. All delegates who successfully complete this course will receive a certificate of attendance. Course Content... Learn about: Telesales Structure, Buying Signals, Telephone Etiquette...