Telephone Skills courses Northern Ireland

...Suitable for: The Apprenticeship in Contact Centre is ideal for full-time, 16-24 year old employees who are currently working within the contact centre sector...

...and Image ü Delivery ü Handling Problems ü Development and Improvement Unit 2 Provide Customer Service within the Rules - ü Health, Safety and Security...

...manner which builds rapport and trust. Telephone Sales Training Develop telephone sales skills which support successful selling and client relationships... Learn about: Sales skills, Team Training, Sales support...

...Understand the Call Centre role and responsibilities Know how the call centre environment operates Have good customer service principles Identify and understand... Learn about: Telephone techniques, Sales skills, Call Centre...

...units and then choose the optional units that best suit their work situation and job role. Mandatory Units Develop personal and organisational effectiveness...

...Unit 2 Customer Service Rules and Regulations ü Organisational Procedures and Change ü Involvement of Others in Change ü Consumer and Data Protection Legislation...

...gives practical tips on how to quickly make a difference in your role. This course is ideal for anyone who is in a management or supervisory position within a call centre... Learn about: Team Leader, Team Training, Business Performance...

...opportunities with customers on the phone. The trainer for this course has extensive experience in design and delivery of sales related training programmes... Learn about: Telephone Etiquette, Company Image, Telesales Structure...