Telephone Skills courses Northern Ireland

...The Apprenticeship in Contact Centre is ideal for full-time, 16-24 year old employees who are currently working within the contact centre sector. APPRENTICESHIP...

...which when complete are a recognised qualification. The first qualification is called the Level 2 Certificate in Customer Service . This is a practical...

...questioning Identify client needs by careful questioning Successfully cross sell and upsell clients Pre-empt objections Influencing with Integrity Identify... Learn about: Sales Marketing, Sales skills, Training First Aid...

...complaints Develop sales opportunities as and when required Work as part of a team to enhance performance... Learn about: Sales opportunities, Call Centre Skills, Call Centre...

...Suitable for: The Apprenticeship in Contact Centre is ideal for full-time, 16-24 year old employees who are currently working within the contact centre sector...

...ü Disability Discrimination and Equal Opportunities ü Health and Safety Legislation ü Incorporating Legislation into Change and Improvement...

...Work with your manager to build development plans to get everyone into the green zone Develop greater empowerment to help team leaders make the right decisions... Learn about: Team Leader, Assistant Call Centre Manager, Leadership style...

...the difference between selling an appointment and selling a product or service on the phone Ask for an appointment with confidence Course benefits... Learn about: Telesales Structure, Gathering Information, Buying Signals...