7

Telephone Skills courses Northern Ireland

Sort by
  • All
  • Close to
  • Online
  • Abroad
Country
 
  • In UK
  • England
  • Northern Ireland
  • Scotland
  • Wales
County
 
City
 
  • All cities
YOUR CURRENT SELECTION
  • Telephone Skills
COURSE TYPE
  • All 7
  • Courses and Training 5
  • Further Education 2
LEVEL
  • All levels 3
  • Beginner 2
  • Advanced 1
SUBJECT AREA
STARTING
  • In 30 days 2
  • In 3 months 2
  • In 6 months 2
  • In 9 months 2
  • In 1 year 2
  • In over a year 2
DURATION
  • Hours 5
  • Days 0
  • Weeks 2
  • 3 months 0
  • 6 months 0
  • 9 months 0
  • Year(s) 0
CHARACTERISTICS
  • Intensive 1
WHERE TO STUDY
Northern Ireland 7
Area/Region
METHODOLOGY
  • NVQ
  • Belfast City (Northern Ireland)

...APPRENTICESHIP CONTACT CENTRE NVQ LEVEL 2 CONTACT CENTRE OPERATIONS These NVQs are designed to reflect the work of individuals who are working in occupations... Learn about: Call Centre, Customer Service Skills... More


Price on request
Add to comparator
  • Course
  • Blended in Belfast City (Northern Ireland)
  • 80h

...This course will include: Unit 1 Deliver Customer Service includes - ü Customer Service Defined ü Reputation of the Organisation ü Procedures ü Impression... Learn about: Persuasion Skills, Influencing Skills, Customer Care... More


Price on request
Add to comparator
  • NVQ
  • Belfast City (Northern Ireland)

...APPRENTICESHIP CONTACT CENTRE NVQ LEVEL 3 CONTACT CENTRE OPERATIONS This NVQ is designed to reflect the work of individuals who are working in occupations... Learn about: Customer Service Skills, Call Centre... More


Price on request
Add to comparator
  • Course
  • Blended in Belfast City (Northern Ireland)
  • 100h

...Suitable for: People in Customer Service roles who already have the skill required to pass Level... Learn about: Customer Service Skills, Persuasion Skills, Customer Care... More


Price on request
Add to comparator
Call Centre Skills course in Belfast City
Doctrina Training & Consultancy Ltd
  • Short course
  • Belfast City (Northern Ireland)
  • Beginner
  • 1 Day

... environment. The programme equips learners with the necessary knowledge and skill to provide quality service, handle calls professionally and efficiently and communicate effectively. This course also aims to provide delegates with a fundamental understanding of the importance of team work in meeting... Learn about: Enhance performance, Call Centre, Call Centre... More


£275
VAT exempt
Add to comparator
  • Short course
  • Belfast City (Northern Ireland)
  • Beginner
  • 1 Day

...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers and gives practical tips on how to quickly make a difference in your role... Learn about: Leadership style, Assistant Call Centre Manager, Call Centre... More


£275
VAT exempt
Add to comparator
Outbound Telephone Sales course in Belfast
Cosensa Learning & Development Ltd
  • Training
  • Belfast (Northern Ireland)
  • Advanced
  • 1 Day

... required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help... Learn about: Incoming Calls, Selling a Product, Buying Signals... More


£ 201-500