Telephone Skills courses Northern Ireland

...that require interaction with customers through electronic methods. Candidates should be working in a company whose main business is a Contact Centre...

...This is a practical and classroom based course where participants have to complete work based assessments and a test to pass the qualification...

...Create a successful structure for telephone sales calls which will assist in creating a winning environment. Learn how to greet the caller in a professional... Learn about: Sales support, Sales Strategy, Sales skills...

...This course is ideal for all Call Centre staff, whether they be new or experienced. By the end of this course participants will be able to: Understand... Learn about: Telephone techniques, Call Centre, Enhance performance...

...that require interaction with customers through electronic methods, and the management and operation of such facilities. Candidates should be working...

...Unit 2 Customer Service Rules and Regulations ü Organisational Procedures and Change ü Involvement of Others in Change ü Consumer and Data Protection Legislation...

...Explore how to improve business performance by working together as a team Re-examine the difference between what is a leader and what is a manager Unity... Learn about: Leadership style, Call Centre Manager, Team Training...

...sales positions in variety of industries. All delegates who successfully complete this course will receive a certificate of attendance. Course Content... Learn about: Telephone Etiquette, Company Image, Requesting Appointments...