7

Telephone Skills courses Northern Ireland

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  • Telephone Skills
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  • NVQ
  • Belfast City (Northern Ireland)

...To achieve the award at Level 2, candidates must achieve a minimum of 100 Unit Values. Candidates must achieve two mandatory units and then choose... Learn about: Customer Service Skills, Call Centre... More


Price on request
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  • Course
  • Blended in Belfast City (Northern Ireland)
  • 80h

...This course will include: Unit 1 Deliver Customer Service includes - ü Customer Service Defined ü Reputation of the Organisation ü Procedures ü Impression... Learn about: Customer Care, Call Centre, Customer Service Skills... More


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Call Centre Skills course in Belfast City
Doctrina Training & Consultancy Ltd
  • Short course
  • Belfast City (Northern Ireland)
  • Beginner
  • Different dates available
  • 1 Day

... environment. The programme equips learners with the necessary knowledge and skill to provide quality service, handle calls professionally and efficiently and communicate effectively. This course also aims to provide delegates with a fundamental understanding of the importance of team work in meeting... Learn about: Enhance performance, Sales skills, Call Centre... More


£275
VAT exempt
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  • NVQ
  • Belfast City (Northern Ireland)

...Suitable for: The Apprenticeship in Contact Centre is ideal for full-time, 16-24 year old employees who are currently working within the contact centre sector... Learn about: Call Centre, Customer Service Skills... More


Price on request
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  • Course
  • Blended in Belfast City (Northern Ireland)
  • 100h

...Suitable for: People in Customer Service roles who already have the skill required to pass Level... Learn about: Persuasion Skills, Customer Care, Customer Service Skills... More


Price on request
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  • Short course
  • Belfast City (Northern Ireland)
  • Beginner
  • Different dates available
  • 1 Day

...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers and gives practical tips on how to quickly make a difference in your role... Learn about: Team Leader, Team Training, Assistant Call Centre Manager... More


£275
VAT exempt
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Outbound Telephone Sales course in Belfast
Cosensa Learning & Development Ltd
  • Training
  • Belfast (Northern Ireland)
  • Advanced
  • 1 Day

... required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help... Learn about: Incoming Calls, Overcoming Objections, Gathering Information... More


£ 201-500