Telephone Skills courses Northern Ireland

...in the Contact Centre department of a company in another business area. The units within this qualification all have a specified Unit Value...

...Suitable for: Anyone in a Customer Service role Anyone in a Customer Service role Miller Hospitality can offer more advanced courses in Customer Service...

...Create a successful structure for telephone sales calls which will assist in creating a winning environment. Learn how to greet the caller in a professional... Learn about: Team Training, Sales Training, Sales support...

...The programme equips learners with the necessary knowledge and skill to provide quality service, handle calls professionally and efficiently and communicate effectively... Learn about: Telephone techniques, Customer Service, Sales skills...

...The Apprenticeship in Contact Centre is ideal for full-time, 16-24 year old employees who are currently working within the contact centre sector. APPRENTICESHIP...

...Suitable for: People in Customer Service roles who already have the skill required to pass Level 2. People in Customer Service roles who already have...

...Work with your manager to build development plans to get everyone into the green zone Develop greater empowerment to help team leaders make the right decisions... Learn about: Leadership style, Assistant Call Centre Manager, Call Centre Manager...

...Delegates will take a confident/assertive approach to sales calls The importance of effective listening is stressed This course will enable each delegate... Learn about: Telephone Etiquette, Telesales Structure, Overcoming Objections...