Telephone Skills courses Northern Ireland

...optional units that best suit their work situation and job role. Mandatory Units Develop personal and organisational effectiveness Health and Safety...

...This course will include: Unit 1 Deliver Customer Service includes - ü Customer Service Defined ü Reputation of the Organisation ü Procedures ü Impression...

...manner which builds rapport and trust. Telephone Sales Training Develop telephone sales skills which support successful selling and client relationships... Learn about: Sales support, Team Training, Sales Training...

...The programme equips learners with the necessary knowledge and skill to provide quality service, handle calls professionally and efficiently and communicate effectively... Learn about: Enhance performance, Call Centre Skills, Telephone techniques...

...units and then choose the optional units that best suit their work situation and job role. Mandatory Units Develop personal and organisational effectiveness...

...This course will include: Unit 1 Customer Service Language and Principles ü The Service Offer and customer expectations. ü The Importance of Teamwork...

...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers... Learn about: Assistant Call Centre Manager, Team Leader, Call Centre Manager...

...and building rapport are all explored and practiced using role-play scenarios. This course is suitable for employees who make appointments or discuss business... Learn about: Buying Signals, Gathering Information, Company Image...