Telephone Skills courses Northern Ireland

...To achieve the award at Level 2, candidates must achieve a minimum of 100 Unit Values. Candidates must achieve two mandatory units and then choose...

...This course will include: Unit 1 Deliver Customer Service includes - ü Customer Service Defined ü Reputation of the Organisation ü Procedures ü Impression...

...questioning Identify client needs by careful questioning Successfully cross sell and upsell clients Pre-empt objections Influencing with Integrity Identify... Learn about: Sales Process, Sales Marketing, Sales skills...

...The most valuable asset in all Call Centre business is its people. Developing them to their full potential is critical to success. The aim of this course... Learn about: Telephone techniques, Sales opportunities, Team Training...

...that require interaction with customers through electronic methods, and the management and operation of such facilities. Candidates should be working...

...Suitable for: People in Customer Service roles who already have the skill required to pass Level 2. People in Customer Service roles who already have...

...Work with your manager to build development plans to get everyone into the green zone Develop greater empowerment to help team leaders make the right decisions... Learn about: Team Training, Call Centre Manager, Leadership style...

...They have been successfully delivering training to both public and private sector organisations for over twelve years and previously held a number of senior... Learn about: Gathering Information, Overcoming Objections, Incoming Calls...