11

Telephone Skills courses Northern Ireland

Sort by
YOUR CURRENT SELECTION
  • Telephone Skills
WHERE TO STUDY
Northern Ireland 11
Area/Region
METHODOLOGY
  • All 11
  • Online/Distance 0
  • Classroom-based 9
  • Blended 2
  • Inhouse 0
COURSE TYPE
  • All 11
  • Short course 5
  • Further Education 2
  • Training 2
  • Course 2
LEVEL
  • All levels 4
  • Beginner 2
  • Advanced 2
SUBJECT AREA
STARTING
  • In 30 days 2
  • In 3 months 2
  • In 6 months 2
  • In 9 months 2
  • In 1 year 2
  • In over a year 2
DURATION
  • Hours 9
  • Days 0
  • Weeks 2
  • 3 months 0
  • 6 months 0
  • 9 months 0
  • Year(s) 0
CHARACTERISTICS
  • Intensive 2
  • Practical course / Workshop 4
  • Seminar 4
  • Short course
  • Kells (Northern Ireland)

...To gain knowledge and understanding on telephone sales skills. Suitable for: Anyone... More


Price on request
Add to comparator
  • NVQ
  • Belfast City (Northern Ireland)

...Suitable for: The Apprenticeship in Contact Centre is ideal for full-time, 16-24 year old employees who are currently working within the contact centre sector... Learn about: Call Centre, Customer Service Skills... More


Price on request
Add to comparator
  • Course
  • Blended in Belfast City (Northern Ireland)
  • 80h

...This is a practical and classroom based course where participants have to complete work based assessments and a test to pass the qualification... Learn about: Influencing Skills, Call Centre, Negotiation Skills... More


Price on request
Add to comparator
  • Short course
  • Kells (Northern Ireland)

...To gain knowledge and understanding on call centre skills. Suitable for: Anyone... Learn about: Call Centre... More


Price on request
Add to comparator
  • NVQ
  • Belfast City (Northern Ireland)

...APPRENTICESHIP CONTACT CENTRE NVQ LEVEL 3 CONTACT CENTRE OPERATIONS This NVQ is designed to reflect the work of individuals who are working in occupations... Learn about: Customer Service Skills, Call Centre... More


Price on request
Add to comparator
  • Course
  • Blended in Belfast City (Northern Ireland)
  • 100h

...Suitable for: People in Customer Service roles who already have the skill required to pass Level... Learn about: Call Centre, Persuasion Skills, Influencing Skills... More


Price on request
Add to comparator
  • Short course
  • Kells (Northern Ireland)

...To gain knowledge and skills on customer care. Suitable for: Anyone... Learn about: Customer Care... More


Price on request
Add to comparator
Doctrina Training & Consultancy Ltd
Call Centre Skills course in Belfast City
Doctrina Training & Consultancy Ltd
  • Short course
  • Belfast City (Northern Ireland)
  • Beginner
  • 1 Day

... environment. The programme equips learners with the necessary knowledge and skill to provide quality service, handle calls professionally and efficiently and communicate effectively. This course also aims to provide delegates with a fundamental understanding of the importance of team work in meeting... Learn about: Sales opportunities, Enhance performance, Enhance performance... More


£275
VAT exempt
Add to comparator
  • Short course
  • Belfast City (Northern Ireland)
  • Beginner
  • 1 Day

...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers and gives practical tips on how to quickly make a difference in your role... Learn about: Team Leader, Assistant Call Centre Manager, Call Centre... More


£275
VAT exempt
Add to comparator
  • Training
  • Belfast
    and 6 other venues
  • Advanced
  • 1 Day

... situations in order to achieve a positive outcome whilst on the phone. All our Cosensa's training programmes are delivered in a positive manner and in risk free environments. The center actively encourages delegates to practice the skills needed for maximise the learning experience and uses a number... Learn about: Understanding Difficult Behavior, Difficult People, Developing Assertiveness... More


£ 201-500
Add to comparator
Outbound Telephone Sales course in Belfast
Cosensa Learning & Development Ltd
  • Training
  • Belfast
    and 9 other venues
  • Advanced
  • 1 Day

... required for making productive telephone sales calls. This enables better results to be achieved through the use of correct structures and control techniques. The course adopts a highly pro-active approach to selling your organisation and its products or services over the phone. The trainer will help... Learn about: Requesting Appointments, Company Image, Buying Signals... More


£ 201-500
Add to comparator