Telephone Skills courses Northern Ireland

...that require interaction with customers through electronic methods. Candidates should be working in a company whose main business is a Contact Centre...

...and Image ü Delivery ü Handling Problems ü Development and Improvement Unit 2 Provide Customer Service within the Rules - ü Health, Safety and Security...

...Skills will be developed through on-going training and reinforcement to fully develop the selling ability of the sales team: Getting Past the Gatekeeper... Learn about: Training First Aid, Sales Process, Team Training...

...This course is ideal for all Call Centre staff, whether they be new or experienced. By the end of this course participants will be able to: Understand... Learn about: Team Training, Call Centre, Call Centre Skills...

...Health and Safety in ICT and Contact Centres...

...This course will include: Unit 1 Customer Service Language and Principles ü The Service Offer and customer expectations. ü The Importance of Teamwork...

...Managing a call centre effectively is as much of an art as it is a skill. This course helps highlight the key challenges facing Call Centre Managers... Learn about: Leadership style, Team Training, Team Leader...

...sales positions in variety of industries. All delegates who successfully complete this course will receive a certificate of attendance. Course Content... Learn about: Selling a Product, Requesting Appointments, Buying Signals...