Level 3 Diploma In Customer Service

The Derbyshire Network

NVQ

In Derby

Price on request

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Description

  • Type

    NVQ Level 3

  • Location

    Derby

  • Duration

    Flexible

  • Start date

    Different dates available

Successful completion of this qualification will help to support progression into and within jobs set in the customer service industry

Facilities

Location

Start date

Derby (Derbyshire)
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Start date

Different dates availableEnrolment now open

About this course

This qualification is aimed at individuals who wish to build on their knowledge and skills in the customer service sector. It is designed for learners who deal with customers on a daily basis as part of their job role in a senior position. This qualification forms both the knowledge and competency requirements of the SASE Framework Intermediate Apprenticeship in Customer Service and can also be taken on a stand-alone basis.

Our only requirement is that you should be 19 years old or over and resident in England.

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Subjects

  • Customer Service
  • Relationship
  • Relationship Building
  • Relationship Counselling
  • Professional development
  • Innovation
  • Designed
  • Apprenticeship
  • Professional
  • Development

Course programme

This qualification is designed for people looking to learn how to organise customer service delivery, the relationship between customer service and a brand, customer relationship management (CRM) and business innovation and growth.

They will also learn about how to fulfil a personal and professional development plan, how knowledge resources are used to support customer service delivery and ways of building relationships within a customer service partnership.

How is it assessed?

This qualification is assessed by a portfolio of evidence.

See related categories

Level 3 Diploma In Customer Service

Price on request

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