Level 3 NVQ in Customer Service

Academy for Training and Development

NVQ

Inhouse

Price on request

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Description

  • Type

    NVQ

  • Methodology

    Inhouse

To contribute to the skills, knowledge and overall performance of the industry's workforce. It provides a first insight into the principles and processes of the delivery of customer service and will aid career progression. Suitable for: Customer service professionals

Important information

Government funding available

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Course programme

This NVQ is designed for customer service professionals, this qualification builds on the syllabus of the second level and deals with more complex issues and practices.

These awards are based on standards developed by the Institute of Customer Service (ICS) and are ideal for you if your job or intended job is involved primarily with customer service or if your job or intended job involves some customer service as a supplementary role or if you want to become a member of the Institute of Customer Service (if you are in a customer-facing service role and achieve an NVQ, you are eligible for membership).

STRUCTURE OF AWARD

To achieve a full certificate in Customer Service candidates are required to complete 8 units in total (2 mandatory units and 6 optional units).

A NVQ Level 3 takes approximately 1 to 2 years to complete.

This qualification can be obtained as a single NVQ or as part of an Advanced Apprenticeship.

See related categories

Level 3 NVQ in Customer Service

Price on request

The best Customer Management courses

See all

See all