Level 3 (VRQ) Certificate in Customer Service

Course

Blended learning in Belfast City

Price on request

Description

  • Type

    Course

  • Methodology

    Blended

  • Location

    Belfast city (Northern Ireland)

  • Class hours

    100h

Suitable for: People in Customer Service roles who already have the skill required to pass Level 2.

Facilities

Location

Start date

Belfast City (County Antrim)
See map
98 Lisburn Road, BT9 6AG

Start date

On request

About this course

There are no formal entry requirements however candidates should possess the skills required for the Level 2 Certificate

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Course programme

Level 3 Certificate in Customer Service is designed for people who already have the skill required to pass Level 2.

This course will include:

Unit 1 Customer Service Language and Principles

ü The Service Offer and customer expectations.

ü The Importance of Teamwork.

ü Added Value and Competitive Advantage.

ü Balance Between Customer Service and Organisational Goals.

ü Personal Behaviour and the Behaviour of Customers.

ü Sector Approaches to Customer Service.

ü Influences on Customer Service Delivery and Satisfaction.

ü Ethics and Values of Customer Service.

Unit 2 Customer Service Rules and Regulations

ü Organisational Procedures and Change

ü Involvement of Others in Change

ü Consumer and Data Protection Legislation

ü Disability Discrimination and Equal Opportunities

ü Health and Safety Legislation

ü Incorporating Legislation into Change and Improvement

Level 3 (VRQ) Certificate in Customer Service

Price on request