Level 3 (VRQ) Certificate in Customer Service
Course
Blended learning in Belfast City
Description
-
Type
Course
-
Methodology
Blended
-
Location
Belfast city (Northern Ireland)
-
Class hours
100h
Suitable for: People in Customer Service roles who already have the skill required to pass Level 2.
Facilities
Location
Start date
Start date
About this course
There are no formal entry requirements however candidates should possess the skills required for the Level 2 Certificate
Reviews
Course programme
Level 3 Certificate in Customer Service is designed for people who already have the skill required to pass Level 2.
This course will include:
Unit 1 Customer Service Language and Principles
ü The Service Offer and customer expectations.
ü The Importance of Teamwork.
ü Added Value and Competitive Advantage.
ü Balance Between Customer Service and Organisational Goals.
ü Personal Behaviour and the Behaviour of Customers.
ü Sector Approaches to Customer Service.
ü Influences on Customer Service Delivery and Satisfaction.
ü Ethics and Values of Customer Service.
Unit 2 Customer Service Rules and Regulations
ü Organisational Procedures and Change
ü Involvement of Others in Change
ü Consumer and Data Protection Legislation
ü Disability Discrimination and Equal Opportunities
ü Health and Safety Legislation
ü Incorporating Legislation into Change and Improvement
Level 3 (VRQ) Certificate in Customer Service