Managing conflict

E-LEARNING COURSES

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- Meet CQC standards of compliance for continuing professional development;

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Course overview:

The course provides learners with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.
Learning Outcomes:
What is conflict management
Recognising aggressive behaviour
Workplace violence and bullying
Escalation and triggers
Verbal and non-verbal communication
Stages of conflict management and personal safety
Minimising conflict and taking a positive approach
Responding to aggressive and threatening behaviour