Managing Conflict

Abertay International Training Ltd

Course

Online

£ 10 VAT inc.

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Description

  • Type

    Course

  • Level

    Intermediate

  • Methodology

    Online

  • Duration

    Flexible

  • Start date

    Different dates available

This online Managing Conflict course is aimed at all staff. This e-learning conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

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Reviews

This centre's achievements

2017

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 14 years

Subjects

  • Conflict
  • Conflict Management
  • Managing Conflict
  • Communication
  • Personal safety
  • Violence
  • Threatening behaviour
  • Aggressive
  • Verbal
  • Aggressive behaviour

Course programme

This course will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.

Learning Outcomes

What is conflict management

Recognising aggressive behaviour

Workplace violence and bullying

Escalation and triggers

Verbal and non-verbal communication

Stages of conflict management and personal safety

Minimising conflict and taking a positive approach

Responding to aggressive and threatening behaviour

See related categories

Managing Conflict

£ 10 VAT inc.

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