Managing Internal and External Cultural Diversity (Dubai)

Course Contents, Concepts and Issues

• Communication: a definition
• When is communication effective?
• The role of the communication initiator
• Modes of transmission of communication
• Timing of communication
• Non verbal communication
• Intentional and unintentional communication
• Kinesics as communication
• Kinesiology as communication
• The counterveiling effects of kinesics and kinesiology
• Improving organisational communication through an enhanced understanding of kinesics and kinesiology
• Importance of communication in organisations
• Communication and work process information
• Communication and policy initiatives
• Communicating strategic, tactical and operational strategies
• Communicating problems and seeking advice
• Subsystem communication
• Organisation wide communication
• Communication and organisational control
• Communication and decision formulation and implementation
• Information dissemination as a factor of effective communication
• Communication and resource allocation
• Communication barriers -
• Organisational hierarchy
• Boss consciousness
• Mistrust
• Technical language
• Technical data
• Power distance emotion

• Organisational Culture
• Task Culture
• Role
• Person
• Power cultures
• The relationship between organisational culture and organisational structure.
• Methods of communication
• Oral Verbal
• Electronic (Coputer Aided) Communication

• Filtering
• Selective perception
• Emotions
• National Language
• Culture
• Cultural differences
• Miss-management of multiculturalism
• Gender differences
• Conflict between body language and spoken words
• Efforts to avert or eliminate communication barriers
• The type and level of communication that each organisational culture encourages
• The extent to which particular organisational cultures encourage or impair communication
• Discrimination as social identity
• Understanding and dealing with sentience.
• The effectiveness of the British legislation in protecting the rights of the disadvantaged groups.
• Gender disparity in organisations:
• An analysis of the status of women in the workplace
• Diversity mismanagement and its consequence for organisational survival:
• Some case examples
• Beyond equal opportunities:
• Towards diversity management
• Diversity management and effective human resource utilization.
• Constitution of committees and task forces.
• Gate keeping:
• Avoiding ‘resonation'
• Utilizing marketing intelligence.
• Activities necessary for an effective management of organisational diversity:
• Managing organisational culture
• Ensuring human resource management system is bias free
• Managing diversity through:
• Recruitment
• Training
• Education
• Development
• Managing diversity in:
• Appraisal
• Compensation
• Benefits
• Promotion
• Creating a higher career involvement of women:Eliminating dual career routes