Mouse Training courses

...and skills being developed on the programme. Delegates rate themselves at the start and finish of the course to establish the extent to which they...

...feedback Understand and use some basic assertiveness skills Define the main elements of a performance counselling interview Undertake an effective performance...

...At the end of the course delegates will understand the principles of leadership and motivating people, be able to deal with difficult situations and improve...

...To give delegates the tools for effective planning in order to manage and minimise risk. At the end of the workshop, delegates will be able...

...and responsibilities of line managers and Personnel in dealing with disciplinary situations Prepare, structure, conduct and record a disciplinary interview...

...developments of team members. At the end of the course, delegates will be able to outline processes, which enable hem to analyse the performance and specific...

...Change Managers, Project Managers Operating processes are the DNA of any organisation. Most organisations make a substantial investment in documenting...

...to enable those attending to communicate more effectively at all levels. The prime objective is to give delegates a full understanding of how to gain powerful... Learn about: Effective Communication...

...The effort involved is considerable. A little effort and know-how can make it that much more likely that the reader will be affected precisely as the writer wishes...

...how and how not to communicate in the written form. To practice individually the art of writing with perfect grammar At the end of the workshop...

...to apply all the techniques covered. Course Outline Writing - Fears and Hopes Why is Writing Important? The purpose of writing Fine Tune Your Writing Four fundamentals...

...customer Difficult situations Taking / passing messages Follow ups Providing the right information Returning calls Being assertive Outgoing Calls Preparing...

...Postures and gestures Facial expression/Eye contact Orientation/proximity Appearance Tone of voice and other aspects of speech Coping with anxiety Distractions...

...take heart, you are not alone. Thousands of outwardly capable and confident people feel very uncomfortable at the thought of having to speak in front of people...

...Whiteboards Question & Answer Sessions Controlling the Session(s) Closing the Session(s) Handling Follow Ups Final Presentations Rehearsing Timings Checking...

...Course Outline Why budgeting is necessary Types of budgets “Zero based” and incremental budgeting Key budgeting factors Preparation of financial accounts...

...To help participants to understand profitability and control of liquidity, be familiar with the processes of cash flow forecasting and forward planning...

...accounting framework and the jargon, which surrounds many transactions, use financial tools as a means of monitoring performance and ensuring that budgets are... Learn about: Business Finance...

...This two-day course highlights the concept that customer care has long been recognised as being fundamental to a successful and profitable company...

...behaviours within their customers. They will learn how to pace and match the customer’s style to achieve rapport and build relationships Sometimes we have...