Mouse Training courses

...Apply effective questioning techniques using the I.E.. pneumonic Understand the G.R.O.W. method of coaching Apply the coaching technique to practical business...

...It covers the performance management process up to, and including, the performance counselling interview. Course Outline Understand action centred leadership...

...difficult situations and improve the effectiveness of meetings. Course Outline The challenge of leadership Business politics and managing and surviving...

...To be able to develop alternative solutions and use a variety of techniques to determine which one(s) to implement. To understand the importance of planning...

...policies and issues. Delegates will role-play a disciplinary interview to practice the skills acquired in a safe environment. Course Outline Explain...

...of the classic "situational leadership" model (the other being directing, supporting and delegating). This workshop focuses on this area of one to...

...their processes when implementing change or demonstrating compliance, however much of this investment is often subsquently lost as the documentation...

...to enable those attending to communicate more effectively at all levels. The prime objective is to give delegates a full understanding of how to gain powerful... Learn about: Effective Communication...

...At the end of the course delegates will possess the necessary skills to write meaningful reports, memos and letters to say what they mean. The workshop...

...At the end of the workshop, delegates will be able to provide positive guidelines for all forms of correspondence. To examine working examples indicating...

...who, when, how of writing Obstacles to Avoid How to confuse Make Your Writing Clearer Most Frequently Misspelled Words Grammatical rules What is correct...

...customer Difficult situations Taking / passing messages Follow ups Providing the right information Returning calls Being assertive Outgoing Calls Preparing...

...To enable delegates to practice the skills of researching, preparing and delivering professional presentations. Often our success within business is dependent...

...Developing rapport Developing your style Being informed The structure of a speech Giving a structured speech Giving the impromptu speech Dealing with the unexpected...

...Audience Interested The Presenters Appearance How to Look & Feel Good Some Tips & Tricks Additional Presentation Aids Presenter Notes Flip Chart &...

...Non-Financial Managers Non-Financial Managers To help participants to understand the budgeting processes and understand what are the key budgeting factors...

...Reconcile profit to cash, understand how to improve cash flow, and manage working capital. To help participants to understand profitability and control of liquidity...

...accounting framework and the jargon, which surrounds many transactions, use financial tools as a means of monitoring performance and ensuring that budgets are... Learn about: Business Finance...

...for 10 reasons What is ‘Good’ Customer Service? We get the customers we deserve Are customers ever expendable? The true meaning of quality Encouraging...

...Being competent in the ‘technical’ IT. skills of the job is no longer enough. If we do not have appropriate ‘soft’ skills - we lose or upset customers...