Mouse Training courses

...and skills being developed on the programme. Delegates rate themselves at the start and finish of the course to establish the extent to which they...

...Set performance objectives and standards for their staff Distinguish between the two types of feedback, and when they are used Give and receive effective...

...At the end of the course delegates will understand the principles of leadership and motivating people, be able to deal with difficult situations and improve...

...To give delegates the tools for effective planning in order to manage and minimise risk. At the end of the workshop, delegates will be able...

...and responsibilities of line managers and Personnel in dealing with disciplinary situations Prepare, structure, conduct and record a disciplinary interview...

...of the classic "situational leadership" model (the other being directing, supporting and delegating). This workshop focuses on this area of one to...

...not re-usable or quickly becomes out of date. Implementing process management good practice protects the investment Duration and Format 1-day instructor-led...

...To give delegates a full understanding of how to gain powerful business advantage through effective communication. This course should be regarded as... Learn about: Effective Communication...

...At the end of the course delegates will possess the necessary skills to write meaningful reports, memos and letters to say what they mean. The workshop...

...At the end of the workshop, delegates will be able to provide positive guidelines for all forms of correspondence. To examine working examples indicating...

...Success in today’s organisation is closely related to the ability to communicate ideas and messages effectively and succinctly. Poorly written correspondence...

...At the end of the workshop, delegates will be confident and able to deal with any type of telephone calls both internal and external. Course Outline...

...Setting objectives Determining content Audience analysis Timing The structure Introduction Main body Summary Effective Use of Visual Aids Why use visual...

...Fear Confidence The change tools Relaxation exercise The slower way Quick relaxation The “don’t look back” technique Imagination and creative visualisation...

...the Content Delivering the Presentation Presentation Review...

...Be able to prepare budgeted financial accounts and forecasts and compare and measure actual performance with budgeted performance. To analyse the cause of budgetary variance...

...cash Improving Cash flow Managing working capital Jargon explained Liquidity ratios...

...financial information Budgeting Costs Working capital Common financial pitfalls Ways of improving business profitability... Learn about: Business Finance...

...customers to complain The 4 fundamentals of customer satisfaction Major elements of customer satisfaction in service industries Who are Your Customers?...

...role-play, Discussion Listening Skills Barriers to effective listening The difference between ‘Active’ and ‘Passive’ listening How to use ‘Active’ listening...