Mouse Training courses

...benefited from the course. This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs...

...To provide team leaders with basic skills in managing the performance of others. It covers the performance management process up to, and including...

...the effectiveness of meetings. At the end of the course delegates will understand the principles of leadership and motivating people, be able to deal...

...Managing Disruptive Behaviour Behaviour vs. personality Why do people behave the way they...

...and responsibilities of line managers and Personnel in dealing with disciplinary situations Prepare, structure, conduct and record a disciplinary interview...

...Course Outline Coaching and mentoring for key results Guidelines for coaching Facing important personal development issues Generating job checklists...

...What is a process and where do I begin? Process mapping technique & best practice Mapping processes from different perspectives Creating an end to...

...business advantage through effective communication. Course Outline Definitions of communication Barriers to communication Prejudgement/stereotyping Communication... Learn about: Effective Communication...

...Course Content Preparation and planning Structure of a report or letter Words Punctuation Grammar Style Layout and readability Being persuasive Fine tuning...

...delegates will be able to provide positive guidelines for all forms of correspondence. To examine working examples indicating how and how not to communicate...

...can have disastrous results for your organisation and waste valuable time and resources. This course is highly practical to give delegates the opportunity...

...Course Outline Call Types Incoming Outgoing Internal Call Preparation Essential items Considerations Incoming Calls Courtesy and efficiency The external...

...No skill opens more doors, creates more visibility or motivates more effectively. Course Outline The Theory of Structuring a Presentation The preparation...

...find yourself wanting to do it more and more. Go for it, there is no such thing as failure, only degrees of success. Course Outline Creatures of habit...

...the Content Delivering the Presentation Presentation Review...

...Be able to prepare budgeted financial accounts and forecasts and compare and measure actual performance with budgeted performance. To analyse the cause of budgetary variance...

...cash Improving Cash flow Managing working capital Jargon explained Liquidity ratios...

...accounting framework and the jargon, which surrounds many transactions, use financial tools as a means of monitoring performance and ensuring that budgets are... Learn about: Business Finance...

...Service mentality Bottom up = Wasted money Top down = Wise investment The customer care programme Typical training programmes What else is needed Why...

...the disadvantages of the telephone Developing an effective personal style The ’10 Commandments’ of effective Tele-control skills Understanding the use...