Mouse Training courses

...situation becomes a disciplinary Explain why a disciplinary procedure is necessary Explain the key stages of ADP procedure Appreciate the legal consequences...

...To provide team leaders with basic skills in managing the performance of others. It covers the performance management process up to, and including...

...At the end of the course delegates will understand the principles of leadership and motivating people, be able to deal with difficult situations and improve...

...Numeric versus Discrete levels when Estimating Risks Evaluating Risks The Steps in Risk Management Action Planning Putting it into Practice Demotivation...

...their company has a disciplinary procedure Explain the key stages of each procedure and when to move between stages Define key terms Describe the...

...Course Outline Coaching and mentoring for key results Guidelines for coaching Facing important personal development issues Generating job checklists...

...Change Managers, Project Managers Operating processes are the DNA of any organisation. Most organisations make a substantial investment in documenting...

...in interviews Pointers for good Communication... Learn about: Effective Communication...

...The effort involved is considerable. A little effort and know-how can make it that much more likely that the reader will be affected precisely as the writer wishes...

...controversial jargon The art of writing clearly Having Structure Handling letters of complaint Practical working...

...how short Categorisation Report Writing Why write a report? The ten parts of a report Use the Right Word How do you choose? Tone How to Make Notes Mind-mapping...

...the call Speaking to the right person Dealing with obstructions Being assertive Follow ups Internal Calls The internal customer Dealing with colleagues...

...Things to avoid Work Related Presentations Evaluation Why evaluate Methods of evaluation Self appraisal Impromptu Presentations...

...take heart, you are not alone. Thousands of outwardly capable and confident people feel very uncomfortable at the thought of having to speak in front of people...

...To enable all delegates to deliver professional presentations using PowerPoint Course Outline Introduction The importance of a Good Presentation Presentation...

...Non-Financial Managers Non-Financial Managers To help participants to understand the budgeting processes and understand what are the key budgeting factors...

...be familiar with the processes of cash flow forecasting and forward planning. Reconcile profit to cash, understand how to improve cash...

...reports and appreciate the importance of reducing unnecessary costs and working towards increased profitability. Delegates will be able to understand... Learn about: Business Finance...

...But in the competitive, chaotic move into the 21st century it does not go far enough. Service or solution based companies must now embrace the concept of Total Customer Focus...

...role-play, Discussion Listening Skills Barriers to effective listening The difference between ‘Active’ and ‘Passive’ listening How to use ‘Active’ listening...