Mouse Training courses

...situation Implement a strategy to 'nip performance issues in the bud', and therefore minimise disciplinary situations arising Understand when a poor performance...

...feedback Understand and use some basic assertiveness skills Define the main elements of a performance counselling interview Undertake an effective performance...

...the effectiveness of meetings. At the end of the course delegates will understand the principles of leadership and motivating people, be able to deal...

...and implementing identified actions Course Outline Overview What is Risk? Business versus Project Risk The Management of Risk Model The Steps in Risk Analysis...

...and responsibilities of line managers and Personnel in dealing with disciplinary situations Prepare, structure, conduct and record a disciplinary interview...

...areas of improvement for individual team members. They will be able to describe what teamwork really means and know how to contribute to the team's success...

...Business Analysts, Change Managers, Project Managers - Anyone who will be required to capture, change or communicate business processes - Business Analysts...

...To give delegates a full understanding of how to gain powerful business advantage through effective communication. This course should be regarded as... Learn about: Effective Communication...

...The effort involved is considerable. A little effort and know-how can make it that much more likely that the reader will be affected precisely as the writer wishes...

...controversial jargon The art of writing clearly Having Structure Handling letters of complaint Practical working...

...Know Your Reader Writing for different readers The Readability Test Exercise Is your writing understood by the reader? Structuring Paragraphs How...

...Course Outline Call Types Incoming Outgoing Internal Call Preparation Essential items Considerations Incoming Calls Courtesy and efficiency The external...

...To enable delegates to practice the skills of researching, preparing and delivering professional presentations. Often our success within business is dependent...

...Fear Confidence The change tools Relaxation exercise The slower way Quick relaxation The “don’t look back” technique Imagination and creative visualisation...

...To enable all delegates to deliver professional presentations using PowerPoint Course Outline Introduction The importance of a Good Presentation Presentation...

...and forecasts and compare and measure actual performance with budgeted performance. To analyse the cause of budgetary variance. Suitable...

...To help participants to understand profitability and control of liquidity, be familiar with the processes of cash flow forecasting and forward planning...

...financial information Budgeting Costs Working capital Common financial pitfalls Ways of improving business profitability... Learn about: Business Finance...

...Customer dissatisfaction often arises when the technical professional is unaware of the need to manage the client relationship. Often technically proficient...

...to say no and refuse or reject the customer’s request Staff will learn how to say ‘No’ without damaging the relationship What Customers Want – Managing...