Mouse Training courses

...situation Implement a strategy to 'nip performance issues in the bud', and therefore minimise disciplinary situations arising Understand when a poor performance...

...To provide team leaders with basic skills in managing the performance of others. It covers the performance management process up to, and including...

...At the end of the course delegates will understand the principles of leadership and motivating people, be able to deal with difficult situations and improve...

...most important resource The importance of personal goals Planning time Time stealers Decision Making The decision making process Styles of decision making...

...policies and issues. Delegates will role-play a disciplinary interview to practice the skills acquired in a safe environment. Course Outline Explain...

...of the classic "situational leadership" model (the other being directing, supporting and delegating). This workshop focuses on this area of one to...

...Business Analysts, Change Managers, Project Managers - Anyone who will be required to capture, change or communicate business processes - Business Analysts...

...business advantage through effective communication. Course Outline Definitions of communication Barriers to communication Prejudgement/stereotyping Communication... Learn about: Effective Communication...

...At the end of the course delegates will possess the necessary skills to write meaningful reports, memos and letters to say what they mean. The workshop...

...in the written form . To practice individually the art of writing with perfect grammar. Course Outline Grammar and punctuation rules Speed reading Avoiding...

...to apply all the techniques covered. Course Outline Writing - Fears and Hopes Why is Writing Important? The purpose of writing Fine Tune Your Writing Four fundamentals...

...At the end of the workshop, delegates will be confident and able to deal with any type of telephone calls both internal and external. Course Outline...

...Postures and gestures Facial expression/Eye contact Orientation/proximity Appearance Tone of voice and other aspects of speech Coping with anxiety Distractions...

...Everything you do as part of the workshop not only helps you, it helps everyone in the group, so your input and efforts are a vital part. You will...

...Audience Interested The Presenters Appearance How to Look & Feel Good Some Tips & Tricks Additional Presentation Aids Presenter Notes Flip Chart &...

...Non-Financial Managers Non-Financial Managers To help participants to understand the budgeting processes and understand what are the key budgeting factors...

...and manage working capital. Course Outline Cash flow Cash flow statements and forecasts Forward planning Profit versus cash Reconciliation of profit...

...financial information Budgeting Costs Working capital Common financial pitfalls Ways of improving business profitability... Learn about: Business Finance...

...But in the competitive, chaotic move into the 21st century it does not go far enough. Service or solution based companies must now embrace the concept of Total Customer Focus...

...role-play, Discussion Summary, Round-table, Personal Action...