Mouse Training courses

...Course Outline Define the term coaching and understand the difference between coaching and training Explain the benefits to the business of effective coaching...

...the performance counselling interview. This course is designed to provide team leaders with basic skills in managing the performance of others...

...the effectiveness of meetings. At the end of the course delegates will understand the principles of leadership and motivating people, be able to deal...

...To be able to develop alternative solutions and use a variety of techniques to determine which one(s) to implement. To understand the importance of planning...

...and responsibilities of line managers and Personnel in dealing with disciplinary situations Prepare, structure, conduct and record a disciplinary interview...

...of the classic "situational leadership" model (the other being directing, supporting and delegating). This workshop focuses on this area of one to...

...organisation drive adoption and continue to sustain the investment. Suitable for: Anyone who will be required to capture, change or communicate business processes...

...business advantage through effective communication. Course Outline Definitions of communication Barriers to communication Prejudgement/stereotyping Communication... Learn about: Effective Communication...

...Course Content Preparation and planning Structure of a report or letter Words Punctuation Grammar Style Layout and readability Being persuasive Fine tuning...

...how and how not to communicate in the written form. To practice individually the art of writing with perfect grammar At the end of the workshop...

...can have disastrous results for your organisation and waste valuable time and resources. This course is highly practical to give delegates the opportunity...

...customer Difficult situations Taking / passing messages Follow ups Providing the right information Returning calls Being assertive Outgoing Calls Preparing...

...Postures and gestures Facial expression/Eye contact Orientation/proximity Appearance Tone of voice and other aspects of speech Coping with anxiety Distractions...

...We can put in place the first, but very important, stepping-stones in developing your speaking ability. If you dislike or have a fear of speaking in public...

...Audience Interested The Presenters Appearance How to Look & Feel Good Some Tips & Tricks Additional Presentation Aids Presenter Notes Flip Chart &...

...To help participants to understand the budgeting processes and understand what are the key budgeting factors. Be able to prepare budgeted financial accounts...

...To help participants to understand profitability and control of liquidity, be familiar with the processes of cash flow forecasting and forward planning...

...financial information Budgeting Costs Working capital Common financial pitfalls Ways of improving business profitability... Learn about: Business Finance...

...Customer dissatisfaction often arises when the technical professional is unaware of the need to manage the client relationship. Often technically proficient...

...role-play, Discussion Listening Skills Barriers to effective listening The difference between ‘Active’ and ‘Passive’ listening How to use ‘Active’ listening...