Telephone Skills

Mouse Training

Course

In London

Price on request

The best Telephone Skills courses

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Description

  • Type

    Workshop

  • Location

    London

At the end of the workshop, delegates will be confident and able to deal with any type of telephone calls both internal and external.

Facilities

Location

Start date

London
See map
7th Floor Crystal Gate 28-30 Worship Street, EC2A 2AH

Start date

On request

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Course programme

Course Outline

Call Types

  • Incoming
  • Outgoing
  • Internal

Call Preparation

  • Essential items
  • Considerations

Incoming Calls

  • Courtesy and efficiency
  • The external customer
  • Difficult situations
  • Taking / passing messages
  • Follow ups
  • Providing the right information
  • Returning calls
  • Being assertive

Outgoing Calls

  • Preparing the call
  • Speaking to the right person
  • Dealing with obstructions
  • Being assertive
  • Follow ups

Internal Calls

  • The internal customer
  • Dealing with colleagues
  • Getting it right
  • Speed and efficiency

Additional information

Payment options: All our Soft Skills training courses are charged at a daily rate of £1250 per day, for 2 to 8 delegates.
Students per class: 8

See related categories

Telephone Skills

Price on request

The best Telephone Skills courses

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See all