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- Course
- London
- 1 Day
...user satisfaction Acknowledge the role of customer expectations Recognise standards of professionalism for customer contact Basic strategies to develop...
- Short course
- London
...affecting their time. they will learn the necessary skills for achieving their key tasks and business objectives. The pace of change, the flexibility required of all staff...
- Short course
- London
...This course destroys the myth that "to do" list are the most effective method of time management and demonstrates how to achieve extraordinary results...
- Short course
- London
- 1 Day
...style in business dealings with others Understand assertiveness, aggressiveness and passivity and identify the differences between the 3 communication...
- Short course
- London
- 1 Day
...Alternatives to negotiation All methods have a role to play When is it appropriate to negotiate? The 4 Phases of Negotiation How to prepare How to debate...
- Short course
- London
...On completion of the course, the delegates will be able to conduct interviews effectively, using the documentation provided. Effective interviewing...
- Short course
- London
...Reviews will be given on participants' interviewing and feedback techniques Course Outline The recruitment process Key essential/desirable factors... Learn about: Recruitment and Selection...
- Short course
- London
...Course Outline This course is an introduction to competencies and performance review. It enables the delegate to:- Know what competencies...
- Short course
- London
...can practice the skills acquired in a safe environment. Course Outline At the end of the workshop, delegates will be able to:- Recall basic concepts...
- Short course
- London
...Documentation Actions Monitoring Review meetings Preparing for the Appraisal Interview Timing Performance review Employee expectations Development Environment...
- Short course
- London
...styles and theory Barriers to learning Physical Psychological Semantic Motivating the learner Personal Qualities of an Effective Trainer Pre-Course Preparation...
- Course
- London
...up actions Assertive behaviour Managing Difficult Customers Coping with stress...
- Short course
- London
...Messages Thinking about what you will say Backing up your claims The Negative It's not always a positive response How to tackle the negative The back-up...
- Training
- London
- 1 Day
...Links to Word Bookmarks Links to Excel Range Names Hyperlink Table Advanced Sorting and Filtering Creating custom Filters Inserting extra columns Advanced...
- Training
- Inhouse
- Beginner
- 2 Days
...Mailing Labels Page setup Time: The course starts at 09:30 and runs until 16:30. The course is run on a date that suits you! We do not run public scheduled courses...
- Training
- Inhouse
- Beginner
- 1 Day
...This course covers all aspects of using Adobe Fireworks. Course Contents User Interface An Overview of Fireworks Vector and Bitmap Graphics Fireworks Environment...
- Training
- Inhouse
- 1 Day
...sheets at once Window Split Data consolidation Basic List Management Sorting Data Adding Subtotals AutoFilter Freeze Panes Group and Outline Data... Learn about: MS Excel...
- Training
- Inhouse
- 2 Days
...Window Code Window Properties Window Navigating between Excel and the VB Editor Editing Code + Methods of Executing Using the Visual Basic Editor Structure... Learn about: MS Excel...
- Training
- Inhouse
- 2 Days
...Work load Custom Views Printing Gantt Chart Network Diagram Calendar View Page Setup Option **Remember that you can tailor your Project 2007 Introduction...
- Training
- Inhouse
- Advanced
- 1 Day
...Course Contents Working with Objects and Drawing Tools Inserting Clip Art, Spreadsheets, Word Documents Organization Charts Using Drawing Tools Linking...