Mouse Training courses

...reinforces baseline customer care skills. Suitable for: IT Helpdesk agents. IT Helpdesk agents. Programme content emphasises telephone etiquette...

...Unfinished tasks Self-discipline Drop-in visitors Too much routine work Paper, reading Personal disorganisation - Your Workplace Your desk The in-tray...

...to achieve outstanding results across multiple projects...

...This also gives the delegate, and their line manager, further analysis of their strengths, highlighting any further development needs. Course Outline Communication...

...From a personal point of view the ability to negotiate is the most financially productive skill that an individual can possess. Course Outline Introduction What is negotiation?...

...On completion of the course, the delegates will be able to conduct interviews effectively, using the documentation provided. Effective interviewing...

...At the end of the course, delegates will be able to: Prepare systematically for selection interviews identifying criteria against which to select the most suitable applicant... Learn about: Recruitment and Selection...

...Course Outline This course is an introduction to competencies and performance review. It enables the delegate to:- Know what competencies...

...Appraisal Interviewing 2 is a follow-on course from Appraisal Interviewing 1. By means of role-play, discussion, practical exercises and formal input...

...Definitions and objectives Specific aims Benefits of an appraisal scheme What an appraisal is not or should not be Appraisal forms The Structure of...

...This course develops the skills in the full training lifecycle including design of a structured training programme, methods of facilitating the learning...

...desk procedures Handle awkward situations in an appropriate and successful way. Course Outline The Role of the help desk What is good service?...

...the Media What's their agenda/angle What's your agenda/angle Knowing your rights Interview Techniques How they differ What information you need to supply...

...Word Documents Organization Charts Using Drawing Tools Linking Objects to Tasks or Dates Showing / Hiding Embedded Objects Adding Hyperlinks Internal Hyperlinks...

...Names Enter data types, field descriptions Setting a Primary Key and Setting Multiple Primary Keys Removing a Primary Key Defining Field Properties(Default values...

...This course covers all aspects of using Adobe Fireworks. Course Contents User Interface An Overview of Fireworks Vector and Bitmap Graphics Fireworks Environment...

...functions Time calculations Formulae Auditing Formula Auditing Tools Revealing Formulae Tracing Precedents/Dependents Goto Special Worksheet Management... Learn about: MS Excel...

...On Open Before Close On Activate On Deactivate On Key On Time Security Protecting/locking code for view/edit Digital Signatures Time: The course starts... Learn about: MS Excel...

...Sorting and Filtering Sorting Data by Priority and Date Using the Autofilter Filtering Tasks Producing Reports Overview Task Usage Current Activities Costs...

...and Applying Templates Project Server Overview A brief demonstration and overview of using Project Server Time: The course starts at 09:30 and runs until 16:30...