Mouse Training courses

...user satisfaction Acknowledge the role of customer expectations Recognise standards of professionalism for customer contact Basic strategies to develop...

...affecting their time. they will learn the necessary skills for achieving their key tasks and business objectives. The pace of change, the flexibility required of all staff...

...This course destroys the myth that "to do" list are the most effective method of time management and demonstrates how to achieve extraordinary results...

...style in business dealings with others Understand assertiveness, aggressiveness and passivity and identify the differences between the 3 communication...

...Alternatives to negotiation All methods have a role to play When is it appropriate to negotiate? The 4 Phases of Negotiation How to prepare How to debate...

...On completion of the course, the delegates will be able to conduct interviews effectively, using the documentation provided. Effective interviewing...

...Reviews will be given on participants' interviewing and feedback techniques Course Outline The recruitment process Key essential/desirable factors... Learn about: Recruitment and Selection...

...Course Outline This course is an introduction to competencies and performance review. It enables the delegate to:- Know what competencies...

...can practice the skills acquired in a safe environment. Course Outline At the end of the workshop, delegates will be able to:- Recall basic concepts...

...Documentation Actions Monitoring Review meetings Preparing for the Appraisal Interview Timing Performance review Employee expectations Development Environment...

...styles and theory Barriers to learning Physical Psychological Semantic Motivating the learner Personal Qualities of an Effective Trainer Pre-Course Preparation...

...up actions Assertive behaviour Managing Difficult Customers Coping with stress...

...Messages Thinking about what you will say Backing up your claims The Negative It's not always a positive response How to tackle the negative The back-up...

...Links to Word Bookmarks Links to Excel Range Names Hyperlink Table Advanced Sorting and Filtering Creating custom Filters Inserting extra columns Advanced...

...Mailing Labels Page setup Time: The course starts at 09:30 and runs until 16:30. The course is run on a date that suits you! We do not run public scheduled courses...

...This course covers all aspects of using Adobe Fireworks. Course Contents User Interface An Overview of Fireworks Vector and Bitmap Graphics Fireworks Environment...

...sheets at once Window Split Data consolidation Basic List Management Sorting Data Adding Subtotals AutoFilter Freeze Panes Group and Outline Data... Learn about: MS Excel...

...Window Code Window Properties Window Navigating between Excel and the VB Editor Editing Code + Methods of Executing Using the Visual Basic Editor Structure... Learn about: MS Excel...

...Work load Custom Views Printing Gantt Chart Network Diagram Calendar View Page Setup Option **Remember that you can tailor your Project 2007 Introduction...

...Course Contents Working with Objects and Drawing Tools Inserting Clip Art, Spreadsheets, Word Documents Organization Charts Using Drawing Tools Linking...