Mouse Training courses

...and guiding the call Diplomatic desktop support at the user’s site Defuse customer frustration and uncover the real problem Set realistic user expectations...

...Time Stealers Meetings Telephone Delegation Distribution of responsibility Priorities, communication Indecision, crises Saying No! Involved in too...

...This course destroys the myth that "to do" list are the most effective method of time management and demonstrates how to achieve extraordinary results...

...developed on the programme. Delegates rate themselves at the start and finish of the course to establish the extent to which they have benefited from the course...

...Recognise the need for preparation before negotiation. Be able to use, recognise and counter negotiation techniques and tactics This one-day course...

...Selecting and implementing a process Assessing curriculum vitae Arranging interviews Evaluating candidates Great all purpose interview questions Controlling...

...interview plan Environmental issues, establishing rapport Questioning technique, listening skills, taking notes Non-verbal communication in the interview... Learn about: Recruitment and Selection...

...Course Outline This course is an introduction to competencies and performance review. It enables the delegate to:- Know what competencies...

...can practice the skills acquired in a safe environment. Course Outline At the end of the workshop, delegates will be able to:- Recall basic concepts...

...Interview Skills Qualities of a good interviewer Setting Non-verbal communication Questioning techniques Effective listening skills Pattern of interaction...

...This course develops the skills in the full training lifecycle including design of a structured training programme, methods of facilitating the learning...

...Upon completion of this workshop delegates will be able to:- Understand the importance of their role on the help desk and as part of a team Identify...

...Press conferences (Media training course only) Where and why to hold one Controlling one Broadcast Media The TV interview Preparation & Development...

...Links to Word Bookmarks Links to Excel Range Names Hyperlink Table Advanced Sorting and Filtering Creating custom Filters Inserting extra columns Advanced...

...and logic criteria Specifying sub string searches using wild Card Characters Working with Conditions - BETWEEN, AND, OR, NOT, NULL Calculated fields Relationships...

...Web Graphic Optimizing Web Graphic File Formats Optimizing Images Hotspots Creating Hotspots Assigning Links to Hotspots Slicing and Roll Overs Slicing Rollovers...

...Excel Charts / Graphs Using the Chart Wizard Editing and Formatting charts Saving custom chart types Setting a default chart type **All the Excel... Learn about: MS Excel...

...of a sub routine Key Words Navigation in a Module Editing in a module Use of Function Keys Run subroutines together Menu, Visual Basic Toolbar... Learn about: MS Excel...

...Hours & Week Altering Hours of Working Day Setting additional Non-Working Days e.g. Bank Holidays Creating New Calendars Resources People, Rooms...

...Suitable for: Existing users of Project or those whom have been self taught. Existing users of Project or those whom have been self taught. Course Contents...