Mouse Training courses

...creating user satisfaction, and developing a reputation for outstanding IT helpdesk customer care. Key Topics: Why technical skills aren’t enough to assure...

...This course aims to improve our effective use of time. By the end of this course, delegates will understand the concepts of time management and the factors...

...while simultaneously generating amazing levels of fulfillment. This outstanding approach to time management is a highly effective programme because...

...and others Understand the benefits, and pitfalls, of delegation Know a process in order to effectively delegate tasks to staff, and to apply the process...

...Alternatives to negotiation All methods have a role to play When is it appropriate to negotiate? The 4 Phases of Negotiation How to prepare How to debate...

...Selecting and implementing a process Assessing curriculum vitae Arranging interviews Evaluating candidates Great all purpose interview questions Controlling...

...interview plan Environmental issues, establishing rapport Questioning technique, listening skills, taking notes Non-verbal communication in the interview... Learn about: Recruitment and Selection...

...To give a thorough grounding in the nature of competencies and how to assess them. This course is a pre-cursor to the Appraisal Interviewing 2 course...

...can practice the skills acquired in a safe environment. Course Outline At the end of the workshop, delegates will be able to:- Recall basic concepts...

...Interview Skills Qualities of a good interviewer Setting Non-verbal communication Questioning techniques Effective listening skills Pattern of interaction...

...Orientation/Proximity Appearance Tone of voice and other aspects of speech Coping with anxiety Training Aids Visual Aids - types and basic rules Effective...

...appreciate customer needs Communicate with all customers to achieve effective outcomes Resolve problems in the most effective way and in line with...

...To allow delegates to learn about and practice dealing with the Media and establish good media relations. At the end of the course delegates will be able...

...The course starts at 09:30 and runs until 16:30. The course is run on a date that suits you! We do not run public scheduled courses...

...Course Contents Database Overview / Terms / Planning An overview of databases, database objects and terminolgy Tables, Queries, Forms, Reports...

...Shapes Applying Effects Bitmap Images Bitmap Basics Editing Bitmap Images Effects with Bitmap Images Using Text Creating Text Merging Text and Graphics...

...intermediate course content above can be tailored by adding more basic or advanced functionality** Time: The course starts at 09:30 and runs until 16:30... Learn about: MS Excel...

...of a sub routine Key Words Navigation in a Module Editing in a module Use of Function Keys Run subroutines together Menu, Visual Basic Toolbar... Learn about: MS Excel...

...Finish to start, Unlinking Predecessors and Successors Navigation and Project Views Keyboard Short Cuts for Views Use the Got selected task Button...

...Custom tables Reporting Overview Task Usage Current Activities Costs Work load Custom Views Multiple Projects Advantages and Disadvantages Sharing Resources...