Negotiation Skills
Training
Inhouse
Description
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Type
Training
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Methodology
Inhouse
To identify the process of negotiation and practise the key skills involved. Suitable for: Sales staff who have had little or no formal training in negotiation, it can easily be adapted, however, to apply to any negotiating situation e.g. wage bargaining etc.
Reviews
Course programme
Course Content
- What is negotiation?
- Understanding organisations and personal needs
- The negotiation process
- Trial proposals
- Gaining agreement
- Searching for variables
- Tactics in negotiation
- Identifying negotiating opportunities
Learning Outcomes
- Be able to state the difference between selling and negotiating and recognise the point in a sale where a negotiation can begin.
- Be able to identify the key stages in the negotiation process.
- Be able to use appropriate techniques and tactics in a negotiation.
- Be able to use appropriately the skills of questioning, listening, and summarising in a negotiation.
- Have identified negotiation opportunities back at work and produced a personal action plan to implement points learned.
Delegate numbers: Maximum of 12 delegates
Training Time: A one or two day training course
Additional information
Negotiation Skills