Negotiation skills workshop

Overview
Get the best deal for you and your organisation by effectively and confidently managing and planning negotiations. To provide candidates with all the tools, skills, strategies and techniques to be an excellent negotiator.

Prerequisites
Anyone involved in negotiations for their business. This could include contract negotiations with clients, suppliers or internal departments, service level agreements, government bodies and regulators.

Course Content Course Content

• Negotiations and the role of the manager
• Preparation - how to establish your limits and what do you do if you can't agree?
• Different negotiation styles
• Preparing to be successful
• Interests and options
• The walk-away alternative
• Putting it into practice
• People skills
• Progressing the negotiation
• The win - win approach
• Negotiating persuasively
• The Psychology of negotiations
• None verbal communication skills
• Behaviour and Body Language reading skills
• Dealing with conflict and aggressive behaviour