Newleaf Associates courses

...This one day course is suitable for anyone who has to produce written documents at work and who would like to improve their skills and confidence... Learn about: Report Writing, Business Writing, Letter Writing...

...complete a time log prior to attendance. Full instructions and a template are provided to facilitate this... Learn about: Increase Productivity, Setting Objectives, Improve time use...

...presentations that are both impressive and professional. Numbers on this course are limited to 6 in order to allow plenty of time for practice... Learn about: Public Speaking, Giving a presentation, Speaking at meetings...

...and effective approach to reading. You will learn the main techniques of speed reading and be able to apply them to your reading every day. You will... Learn about: Speed Reading, Better concentration, Faster reading...

...To explore the role, skills and challenges associated with being a manager. To clarify some key managerial concepts: authority, responsibility... Learn about: Performance Management, Coaching Skills, Feedback skills...

...To handle difficult behaviour or unexpected situations constructively. To carry out evaluation of training through formal and informal methods. The course... Learn about: Learning Processes, Instructional techniques, Train the Trainer...

...Suitable for: Anyone who works in a front line customer service position and who would like to improve their skills, confidence and overall success in carrying out their... Learn about: Problem Solving, Dealing with difficult customers, Building Rapport...

...suitable for anyone who would like to improve their interpersonal skills and to gain more confidence when dealing with other people, in particular the difficult... Learn about: Listening Skills, Interpersonal Communication, Building Confidence...

...key skills that will assist supervisors in their carrying out their role day to day. There will be ample opportunity for discussion and for addressing... Learn about: Feedback skills, Motivation techniques, Supervisory skills...

...of formality Improving sentence structure and writing style Editing and proof reading Measuring readibilty using the Gunning Fog Index... Learn about: Report writing for Management, Report preparation, Plain English...

...behaviour types etc. You will also be encouraged to make personal action notes for implementation back in your workplace. To identify factors that contribute... Learn about: Answering questions, Effective meetings, Chairing skills...

...You will learn the true meaning of assertiveness and how to distinguish it from other behaviours. You will learn how to choose different responses... Learn about: Confidence Training, Interpersonal Skills, Communication Training...